Client service for managers | Firstline

Client service for managers

source-image
FIRSTLINE: Apr 26, 2017
By dvm360.com staff
Difficult dermatology diagnoses mean serious digging for the veterinary team. And sometimes, a clear path to success isn’t visible. Use these dos and don’ts the next time you guide pet owners through a derm visit.
source-image
dvm360.com: Apr 19, 2017
By dvm360.com staff
Consider this case study and ask yourself: Do you want to change everything for the pets that visit your practice?
source-image
dvm360.com: Apr 18, 2017
By dvm360.com staff
You’ve probably heard of Dr. Marty Becker. And if you’ve heard of Dr. Marty Becker, chances are you’ve heard of his dream of every veterinary practice transforming into a Fear Free practice.
source-image
FIRSTLINE: Apr 12, 2017
And what do veterinary clients think about it? A VHMA survey takes a closer look.
source-image
VETERINARY ECONOMICS: Apr 07, 2017
Be yourself. Make pet owners forget those highly visible, "bad apple" vets and the shade they bring to the profession.
source-image
VETERINARY ECONOMICS: Apr 07, 2017
By dvm360.com staff
There are good ways to assist with costs after the window for pet insurance has passed.
source-image
dvm360.com: Apr 03, 2017
By dvm360.com staff
Getting (and keeping) clients compliant with your practice's tick control recommendations will always be an uphill battle ... which is why we're here to give you a hand. (With an educational grant provided by Zoetis)
source-image
DVM360 MAGAZINE: Mar 27, 2017
Does a legacy of above-and-beyond client service hold up to hard-and-fast rules in a veterinary practice?
source-image
DVM360 MAGAZINE: Mar 27, 2017
Pet owners every day are asking that question—or thinking it—when it comes to your veterinary business. Consider this new survey from a veterinary smartphone app company.
source-image
FIRSTLINE: Mar 27, 2017
By dvm360.com staff
We’ve scoured our site to bring you a collection of some of our favorite senior care tips to use in your veterinary clinic and to send home with your clients.
source-image
FIRSTLINE: Mar 14, 2017
When transitioning a pet to a new diet, think like the tortoise, not the hare.
source-image
FIRSTLINE: Mar 14, 2017
By dvm360.com staff
Let's be real here: giving clients the ''tick talk'' gets repetitive. Here are a few suggestions to overcome common objections.
source-image
FIRSTLINE: Mar 12, 2017
By dvm360.com staff
Experts say it costs between four and 10 times more to acquire a new customer than it does to keep an existing one. And it costs 30 times more to attract a new client than to keep the ones you have. Clearly nurturing client loyalty makes good business sense.
source-image
FIRSTLINE: Mar 08, 2017
By dvm360.com staff
Though it may sound counterintuitive, offering fewer choices for flea and tick control can lead to more sales and more satisfied veterinary clients.
source-image
FIRSTLINE: Mar 06, 2017
By dvm360.com staff
The goal is to make sure clients are using year-round parasite prevention. What if you're unknowingly making them refuse?