Client service for managers | Firstline

Client service for managers

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VETERINARY ECONOMICS: Jul 30, 2015
Audition candidates to ensure a new hire matches your practice’s identity and connects with clients.
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dvm360.com: Nov 01, 2013
By dvm360.com staff
This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to discuss feline care and wellness with clients. (With an educational grant provided by CATalyst Council)
Jul 10, 2015
These tiny tips can make a big difference in how pets experience their veterinary visits.
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dvm360.com: Jun 25, 2015
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
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VETERINARY ECONOMICS: Jun 22, 2015
By dvm360.com staff
Tell your pet owners not to panic and follow these tips to handle a dreaded flea infestation.
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VETERINARY ECONOMICS: Jun 19, 2015
By dvm360.com staff
Don’t let clients jump to conclusions when it comes to fleas. Give them these handouts to clear up any confusion.
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FIRSTLINE: Jun 10, 2015
By dvm360.com staff
When pet owners struggle with the choice of deciding when it's time to euthanize, suggest this exercise.
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FIRSTLINE: Jun 08, 2015
Sometimes client conversations take a horrifying turn. Practice taking control of these discussions.
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VETERINARY ECONOMICS: Jun 01, 2015
If life were like the movies, everything and everyone in the reception area would have something to say. Listen up ...
May 18, 2015
By dvm360.com staff
Recognizing your VIPs—Very Important Pets—with a VIP greeting is a great way to connect with clients from the minute they step into your veterinary practice.
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dvm360.com: Apr 24, 2015
Dr. Andy Roark recommends leveraging confrontation to benefit clinic and client.
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DVM360 MAGAZINE: Apr 01, 2015
Two surveys of national veterinary fees and charges may contradict each other. Here’s what you should really focus on.
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FIRSTLINE: Mar 31, 2015
When the door’s swinging, how do you balance the client’s needs with the mental and physical heath of your support team?
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VETERINARY ECONOMICS: Mar 20, 2015
By dvm360.com staff
Money is the elephant in the (exam) room. Here's how to avoid awkward situations related to pets' healthcare costs.
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FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.