Client service for managers | Firstline

Client service for managers

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FIRSTLINE: Feb 14, 2017
Who has time to send smartphone texts, send and receive medical records, manage online appointments and send patient updates and cute pics to information-hungry pet owners? Here's why I think everyone needs this new client-facing team member in their veterinary practice.
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FIRSTLINE: Feb 06, 2017
Sew up parasite prevention gaps with these tailored tips to target a range of veterinary clients.
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VETERINARY ECONOMICS: Feb 03, 2017
Kidding! But we know clients tend to religiously follow their breeder's recommendations. Let's realize whether or not they are following the breeder blindly through good communication—not arguing.
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dvm360.com: Feb 01, 2017
By dvm360.com staff
Recognition and management of pain in pets is everyone's job in veterinary practice, right? We think so—there's just no getting around it. Use these tools to help clients recognize pain in their pets, to help you treat it and to help educate the entire practice on caring for pets in pain. (With an educational grant by Elanco)
 
VETTED: Jan 31, 2017
This veterinary team was concerned that a client's baby had been exposed to leptospirosis—but the pet owner was threatening to sue. Here’s how it all went down.
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VETERINARY ECONOMICS: Jan 24, 2017
Believe it or not, millennials might not be the only problem here. If your veterinary practice is reminiscent of a current-day classic rock show, you may need to cut the leather and leopard print out of your act and get with modern times before your show gets cancelled.
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FIRSTLINE: Jan 13, 2017
Look, we can’t go home with our clients to make sure they’re following our advice. But we can offer them classes to make sure they’re getting the knowledge to offer the care their pets need.
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FIRSTLINE: Dec 20, 2016
Your veterinary client is still confused about online pharmacies and you still don’t know what to say. Use these ideas to get started.
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FIRSTLINE: Dec 16, 2016
By dvm360.com staff
Your veterinary clients can start here when it comes to training their feline friend.
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VETERINARY ECONOMICS: Dec 10, 2016
By skipping the simple solution and taking the route to what's easy, we trade quality for convenience, inside and outside of a veterinary clinic.
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FIRSTLINE: Nov 29, 2016
By dvm360.com staff
Exclusive data points to how veterinary practice has changed—and predicts what's in store for the future for the veterinary team.
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VETERINARY ECONOMICS: Nov 29, 2016
By dvm360.com staff
An MBA/CVPM weighs in on what it takes to manage a clinic.
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FIRSTLINE: Nov 29, 2016
By dvm360.com staff
Veterinary practice managers are poised to do big things in the future—if they set themselves up for success. We've got insider info to do just that.
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VETERINARY ECONOMICS: Nov 18, 2016
Paying attention to generational differences in your clients is about more than millennials. Take a look at what your older veterinary clients want from you.
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FIRSTLINE: Nov 14, 2016
This veterinary hospital's window decorating contest won them new business—and brought them closer to their clients and each other.