Client service for managers | Firstline

Client service for managers

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VETERINARY HOSPITAL DESIGN: Nov 29, 2017
By dvm360.com staff
You’ve made the leap of faith to implement retail in your practice. Now what? Here are some inspirational photos to help get you started.
 
VETTED: Nov 28, 2017
Don't die on the hill for your dwindling in-house pharmacy. See whether this doctor's story could help win your veterinary practice a victory in the coming years.
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FIRSTLINE: Nov 20, 2017
By dvm360.com staff
Bladder stones? Urinary stress? Urine luck. Dig in to these diets to tackle three conditions in your veterinary patients.
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VETERINARY ECONOMICS: Nov 17, 2017
Dr. Kathryn Primm says you can get the clients you want and only the clients you want.
 
VETTED: Nov 17, 2017
And they are! Here's a sneak peek at new—or newly exhibiting—products and services at Fetch dvm360 in San Diego next month.
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VETTED: Nov 03, 2017
By dvm360.com staff
Facial recognition is the latest and greatest technological feature phones have to offer. But what if that same technology was applied to your veterinary patients or your own pets?
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FIRSTLINE: Nov 03, 2017
Every pet and client have a story, and you become a part of their story the minute they enter your practice. Here’s a closer look at narrative medicine—a fast-growing medical field with the goal of understanding the stories of those around you—and how it can help your patients, your clients and even you.
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VETERINARY ECONOMICS: Nov 03, 2017
Retail in your veterinary practice: Is it worth it? Veterinary professionals’ opinions often collide on this. But when it comes to promoting enrichment for patients, retail may be your best bet.
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dvm360.com: Nov 02, 2017
By dvm360.com staff
They don't stay puppies and kittens forever. Better management of pets' pain as they age allows the veterinary team to reinforce the human-animal bond and act as the trusted partner to pet parents. (With an educational grant by Bayer)
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DVM360 MAGAZINE: Oct 31, 2017
Open your mind! Equine practitioners can learn a lot about clients and business from small animal veterinarians.
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VETERINARY ECONOMICS: Oct 27, 2017
By dvm360.com staff
If you're thinking of adding retail services to your veterinary clinic, perhaps looking at the pros and cons (and what other clinics are doing) will help you piece together a verdict.
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VETERINARY ECONOMICS: Oct 20, 2017
Instead of outright refusing prescription requests, your veterinary team can make themselves approachable to clients in search of the perfect solution for their pets.
 
VETTED: Oct 20, 2017
Pets can benefit from training, boarding and day care owned by a veterinarian—the DVM is the expert, after all, not pet service and pet retail staff somewhere else. Just figure out if this chance for pet enrichment for your clients is the right fit for your veterinary hospital's philosophy, staff and location.
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DVM360 MAGAZINE: Oct 18, 2017
From a big city to a small town, from an isolated island to a mall, my big trip to see astronomy at work also reminded me how things have changed for American consumers and maybe veterinary hospitals.
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VETERINARY ECONOMICS: Oct 05, 2017
By dvm360.com staff
This electronic marketing whiz goes outside the veterinary market for a spark.