Client service for managers | Firstline

Client service for managers

source-image
VETERINARY ECONOMICS: Feb 05, 2016
Selling doesn't have to be feel bad
source-image
FIRSTLINE: Feb 05, 2016
By dvm360.com staff
Make veterinary clients feel all warm and fuzzy with these heartfelt—and potentially profitable—love notes.
Feb 04, 2016
DYK? Many clients who use Dr. Google aren’t sorry.
source-image
DVM360 MAGAZINE: Feb 02, 2016
Pets don't walk themselves into your veterinary hospital (much as you wish they would). Check to make sure you're doing these seven things to make your practice a success with clients.
source-image
FIRSTLINE: Feb 01, 2016
Confess: Are you frustrated by the high-demand, Google-happy discount divas and snapchat skeptics who ask everyone before they consult the veterinarian? Here's help.
source-image
VETERINARY ECONOMICS: Jan 26, 2016
By dvm360.com staff
Take a proactive position for the benefit of pets and practice
source-image
FIRSTLINE: Jan 22, 2016
Use this interactive flow chart to help your veterinary clients keep Dr. Google in check.
source-image
FIRSTLINE: Jan 11, 2016
Like a sore tooth, some conversations with clients are downright painful—especially when you discover who they've been trusting with their pets' oral health.
source-image
VETERINARY ECONOMICS: Dec 24, 2015
This veterinary behaviorist says patients taken to the back for testing and procedures might be better-behaved, but don't fool yourself: They're not happier or calmer away from most pet owners.
source-image
FIRSTLINE: Dec 16, 2015
The business of good medicine counts on guidelines for a vast array of conditions, issues and procedures. Standards make sense, but are practices readily adopting them?
source-image
FIRSTLINE: Dec 15, 2015
You don’t need the Force to move veterinary clients. Consider this sage advice from a long time ago in a galaxy far, far away.
source-image
FIRSTLINE: Nov 24, 2015
Remember Charlie Brown's friend Linus? He was famous for saying, "Happiness is a warm blanket." But for many pet parents, the source of true happiness is a short wait at their pet's veterinary visit.
source-image
FIRSTLINE: Nov 23, 2015
Do you rock the clock or is it time to consider strategies to reduce your veterinary clients' wait time? Use this checklist to test your team.
source-image
FIRSTLINE: Nov 17, 2015
Can you trick pets into thinking the V-E-T word really means spa? A gentle pet massage might be the first step.
source-image
FIRSTLINE: Oct 30, 2015
Your client left you. She took the cat, took the dog and she’s moving on. But you don’t know it yet because you: a. Don’t track client retention data b. Fudge on what you call “active” clients c. Can’t even begin to define an active client.