Client service for managers | Firstline

Client service for managers

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DVM360 MAGAZINE: Apr 01, 2015
Two surveys of national veterinary fees and charges may contradict each other. Here’s what you should really focus on.
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FIRSTLINE: Mar 31, 2015
When the door’s swinging, how do you balance the client’s needs with the mental and physical heath of your support team?
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VETERINARY ECONOMICS: Mar 20, 2015
By dvm360.com staff
Money is the elephant in the (exam) room. Here's how to avoid awkward situations related to pets' healthcare costs.
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FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
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FIRSTLINE: Mar 10, 2015
Sometimes veterinary client conversations take a horrifying turn. Here’s help to take control of these discussions.
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dvm360.com: Mar 04, 2015
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss tick control with clients. (With an educational grant provided by Merck Animal Health)
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VETERINARY ECONOMICS: Mar 03, 2015
By dvm360.com staff
Get your staff to see the light and you're halfway there.
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FIRSTLINE: Feb 19, 2015
Shawn McVey counsels a practice manager who's fed up with the staff time it takes to price match veterinary drugs to stay competitive with online pharmacies.
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FIRSTLINE: Feb 11, 2015
By dvm360.com staff
A wooden nickel saves the day when veterinary clients grow restless waiting for their pets' in-house diagnostics.
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VETERINARY ECONOMICS: Feb 04, 2015
By dvm360.com staff
Get the essential information for pet owners.
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FIRSTLINE: Feb 03, 2015
By dvm360.com staff
Make veterinary clients feel all warm and fuzzy with these heartfelt—and potentially profitable—love notes.
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VETERINARY ECONOMICS: Jan 28, 2015
By dvm360.com staff
“Dr. Do-Right” is more successful than “Dr. Detail” and “Dr. Downer.”
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VETERINARY ECONOMICS: Jan 16, 2015
Don’t turn clients off—use these expert tips to perfect a positive approach during pet examinations.
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FIRSTLINE: Jan 12, 2015
A series of unfortunate events showed me how pet owners play a critical role in accurate blood work.
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VETERINARY ECONOMICS: Jan 06, 2015
By dvm360.com staff
Use your social media network to educate clients and raise awareness about heartworm disease in cats with these tweets and posts.