Client service for managers | Firstline

Client service for managers

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VETERINARY ECONOMICS: Aug 31, 2015
Winner credits owners, team for support.
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FIRSTLINE: Aug 11, 2015
Does the idea of lost pets get under your skin? Our veterinary practice barked up the right tree by offering free microchips at the Barking at the Moon Dog Festival—and created a lasting connection with our community that improved the business and boosted team morale.
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FIRSTLINE: Aug 09, 2015
Does your practice sound scary to pets?
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FIRSTLINE: Aug 08, 2015
Technology helped this practice transform their reminder system, saving time and money and improving client compliance.
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VETERINARY ECONOMICS: Jul 30, 2015
Audition candidates to ensure a new hire matches your practice’s identity and connects with clients.
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dvm360.com: Jul 29, 2015
By dvm360.com staff
Change the way you and your team understand feline medicine, change your life. Well, more like finally start seeing more cats. Use these tools to find your way (with and educational grant provided by Zoetis).
Jul 10, 2015
These tiny tips can make a big difference in how pets experience their veterinary visits.
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dvm360.com: Jun 25, 2015
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
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VETERINARY ECONOMICS: Jun 22, 2015
By dvm360.com staff
Tell your pet owners not to panic and follow these tips to handle a dreaded flea infestation.
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VETERINARY ECONOMICS: Jun 19, 2015
By dvm360.com staff
Don’t let clients jump to conclusions when it comes to fleas. Give them these handouts to clear up any confusion.
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FIRSTLINE: Jun 10, 2015
By dvm360.com staff
When pet owners struggle with the choice of deciding when it's time to euthanize, suggest this exercise.
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FIRSTLINE: Jun 08, 2015
Sometimes client conversations take a horrifying turn. Practice taking control of these discussions.
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VETERINARY ECONOMICS: Jun 01, 2015
If life were like the movies, everything and everyone in the reception area would have something to say. Listen up ...
May 18, 2015
By dvm360.com staff
Recognizing your VIPs—Very Important Pets—with a VIP greeting is a great way to connect with clients from the minute they step into your veterinary practice.
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dvm360.com: Apr 24, 2015
Dr. Andy Roark recommends leveraging confrontation to benefit clinic and client.