Client service for managers | Firstline

Client service for managers

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FIRSTLINE: Feb 19, 2015
Shawn McVey counsels a practice manager who's fed up with the staff time it takes to price match veterinary drugs to stay competitive with online pharmacies.
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FIRSTLINE: Feb 11, 2015
By dvm360.com staff
A wooden nickel saves the day when veterinary clients grow restless waiting for their pets' in-house diagnostics.
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VETERINARY ECONOMICS: Feb 04, 2015
By dvm360.com staff
Get the essential information for pet owners.
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FIRSTLINE: Feb 03, 2015
By dvm360.com staff
Make veterinary clients feel all warm and fuzzy with these heartfelt—and potentially profitable—love notes.
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VETERINARY ECONOMICS: Jan 28, 2015
By dvm360.com staff
“Dr. Do-Right” is more successful than “Dr. Detail” and “Dr. Downer.”
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VETERINARY ECONOMICS: Jan 16, 2015
Don’t turn clients off—use these expert tips to perfect a positive approach during pet examinations.
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FIRSTLINE: Jan 12, 2015
A series of unfortunate events showed me how pet owners play a critical role in accurate blood work.
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VETERINARY ECONOMICS: Jan 06, 2015
By dvm360.com staff
Use your social media network to educate clients and raise awareness about heartworm disease in cats with these tweets and posts.
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dvm360.com: Jan 06, 2015
By dvm360.com staff
This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to discuss heartworm disease with clients and promote year-round prevention in dogs and cats. (With an educational grant provided by Merck Animal Health)

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FIRSTLINE: Dec 15, 2014
By dvm360.com staff
Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.
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DVM360 MAGAZINE: Dec 01, 2014
Do you care about clients outside the exam room? Show it.
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CUSTOM VETERINARY MEDIA: Nov 07, 2014
By dvm360.com staff
Move through the rooms of a virtual veterinary practice and help your team work through a canine emergency or a feline illness. These interactive cases show how having a pet insurance policy in place could influence client decisions and alter the outcome.
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dvm360.com: Nov 05, 2014
By dvm360.com staff
Articles, tips, handouts, videos and tools all designed to make it easy for your practice to engage with your clients online.
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VETERINARY ECONOMICS: Nov 01, 2014
By dvm360.com staff
Teach children about the care their pets need with these coloring pages.
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FIRSTLINE: Nov 01, 2014
Use these leash tips to help pet owners get dogs to your practice in comfort.