Client service for managers | Firstline

Client service for managers

May 18, 2015
By dvm360.com staff
Recognizing your VIPs—Very Important Pets—with a VIP greeting is a great way to connect with clients from the minute they step into your veterinary practice.
source-image
dvm360.com: Apr 24, 2015
By dvm360.com staff
Dr. Andy Roark recommends leveraging confrontation to benefit clinic and client.
source-image
DVM360 MAGAZINE: Apr 01, 2015
Two surveys of national veterinary fees and charges may contradict each other. Here’s what you should really focus on.
source-image
FIRSTLINE: Mar 31, 2015
When the door’s swinging, how do you balance the client’s needs with the mental and physical heath of your support team?
source-image
VETERINARY ECONOMICS: Mar 20, 2015
By dvm360.com staff
Money is the elephant in the (exam) room. Here's how to avoid awkward situations related to pets' healthcare costs.
source-image
FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
source-image
FIRSTLINE: Mar 10, 2015
Sometimes veterinary client conversations take a horrifying turn. Here’s help to take control of these discussions.
source-image
dvm360.com: Mar 04, 2015
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss tick control with clients. (With an educational grant provided by Merck Animal Health)
source-image
VETERINARY ECONOMICS: Mar 03, 2015
By dvm360.com staff
Get your staff to see the light and you're halfway there.
source-image
FIRSTLINE: Feb 19, 2015
Shawn McVey counsels a practice manager who's fed up with the staff time it takes to price match veterinary drugs to stay competitive with online pharmacies.
source-image
FIRSTLINE: Feb 11, 2015
By dvm360.com staff
A wooden nickel saves the day when veterinary clients grow restless waiting for their pets' in-house diagnostics.
source-image
VETERINARY ECONOMICS: Feb 04, 2015
By dvm360.com staff
Get the essential information for pet owners.
source-image
FIRSTLINE: Feb 03, 2015
By dvm360.com staff
Make veterinary clients feel all warm and fuzzy with these heartfelt—and potentially profitable—love notes.
source-image
VETERINARY ECONOMICS: Jan 28, 2015
“Dr. Do-Right” is more successful than “Dr. Detail” and “Dr. Downer.”
source-image
VETERINARY ECONOMICS: Jan 16, 2015
Don’t turn clients off—use these expert tips to perfect a positive approach during pet examinations.