Client service for managers | Firstline

Client service for managers

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VETERINARY ECONOMICS: Oct 02, 2018
By dvm360.com staff
When it seems like a pet has a dermatology issue, what happens next? Is it right off to the veterinary hospital, or do pet owners skip the DVM and head for Dr. Google? Data from the Pet Owner Paths study illuminates the differences between you and your clients on what happens next.
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FIRSTLINE: Sep 12, 2018
Give it to me straight, says one reader. Are veterinary wellness plans worth the time?
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VETTED: Aug 29, 2018
Free vaccines! Loyalty points! Dental care discounts!
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FIRSTLINE: Aug 14, 2018
By dvm360.com staff
Outdoor dog gear company Doog dishes up three water-friendly dog items your veterinary clients might want.
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VETTED: Aug 07, 2018
Every veterinary practice has a unique voice and mission, so "one-plan-fits-all" doesn’t work. Here are my tips for managing a wellness-plan that fits your vision, not someone else’s.
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VETTED: Aug 01, 2018
By dvm360.com staff
For pet owners who are habitually tardy with refills, a pill organizer could be just the thing to remind them.
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VETERINARY ECONOMICS: Jul 31, 2018
Concrete results speak to the power of positive training in the veterinary hospital.
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FIRSTLINE: Jul 27, 2018
Within one year, compliance for heartworm and flea and tick preventives at our veterinary practice went from 39 to 62 percent.
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VETERINARY ECONOMICS: Jun 18, 2018
This company offers their years-tested marketing, financial help, phone-call support and more for a franchise fee and a cut of your profits. Whether you want to go with a house-call company like MVS or go it alone, here’s some advice about which clients love house calls and what steps to take to make sure you do it right.
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FIRSTLINE: Jun 07, 2018
By dvm360.com staff
Experiencing fear and stress while you’re trying to figure out how to relieve your veterinary patient’s fear and stress is … redundant. Don’t sweat. We have three places to start on your path to calming pets.
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FIRSTLINE: Jun 06, 2018
By dvm360.com staff
Talk 'em up. Sell 'em online and in your reception area. Here are a few items to recommend to clients to help make your veterinary practice the cool destination for all things puppy.
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FIRSTLINE: Jun 01, 2018
When you go to a veterinary conference to get smarter, make sure you share your journey on social media.
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FIRSTLINE: May 30, 2018
Offering prepaid veterinary services via wellness plans and loyalty programs can be like converting cash into casino chips—with money out of sight, clients are able to better focus on their pet’s care. But which one is more likely to yield higher winnings for your practice?
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VETERINARY ECONOMICS: May 10, 2018
Making the change to become high-touch or low-touch with your veterinary practice can seem daunting. That’s why I’ve come up with these tips to help you in the right direction.
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VETERINARY ECONOMICS: May 07, 2018
Cat owners need help simply getting kitties to your veterinary clinic's door.