Client education for technicians | Firstline

Client education for technicians

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FIRSTLINE: Jan 01, 2008
Q When I discuss client education topics, I feel like clients are tuning me out. How can I make them listen?
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FIRSTLINE: Dec 01, 2007
By dvm360.com staff
Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.
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FIRSTLINE: Sep 01, 2007
Owning a pet is a lifelong journey. Help set clients' direction by offering strong care recommendations on nine critical topics.
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FIRSTLINE: Aug 01, 2007
Yes. But oddly enough, few pet owners take the right steps to protect their pets, their families, and themselves from infestations (see Figure 1)
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FIRSTLINE: Aug 01, 2007
Are you informal about informing, easygoing about educating, casual about coaching clients about their animals? See how more structure benefits your practice, pet owners, and patients.
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FIRSTLINE: Jul 01, 2007
Concerned about the threat of feline heartworm infection, team members at Valley Animal Hospital in Roanoke, Va., decided to launch a campaign to educate clients.
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FIRSTLINE: Jun 01, 2007
Attending a national veterinary conference offers big payoffs, but it often isn't free—unless you're one lucky team member at Pet Care Veterinary Hospital in Virginia Beach, Va. Lori-Jo Havener, LVT, planned a contest to give the practice's technicians and assistants a chance to attend a national veterinary conference.
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VETERINARY MEDICINE: May 01, 2007
The consequences of poor dental health go way beyond bad breath.
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FIRSTLINE: May 01, 2007
Q. I'm a credentialed technician, and I'm interested in specialty training. What are my options?
Nov 01, 2006
Most clients would be pretty grossed out to find a flea or tick on their pets. But they don't always take all the steps to protect their pets from infestations. That's where you come in. You want to start pet owners off on the right paw, so begin discussing parasite control the first day clients visit with their new pets.
Nov 01, 2006
We might think pets have it easy. No calorie counting. No comparing their thighs with supermodels on television or perusing the latest issue of Vogue and wondering how the pouty face on the cover got so thin. Nope. For pets someone measures out their food daily and with just a meow or a faithful wag of the tail, they're adored no matter how rotund they become. What a life!
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FIRSTLINE: Nov 01, 2006
The next time clients refuse care, use this advice from Caitlin Rivers, a Firstline Editorial Advisory Board member and technician supervisor at Metzger Animal Hospital in State College, Pa.: Don't take it personally.
Nov 01, 2006
You know the routine all too well: Mr. Smith visits with his rambunctious English springer spaniel, Burt, and all goes well until you mention Burt's oral health. Enter the blank stare. Or the anxious shifting from foot to foot. Or even the hasty, "Oh, he's fine!"
Nov 01, 2006
If you could see into the future of each kitten and puppy, you'd know exactly how to protect them from the health issues they'll face over the next 10—or even 20—years. And that's the true benefit of senior wellness screenings: They offer a small window into a pet's health and help you identify and treat disease early.
Oct 01, 2006
By dvm360.com staff
You want your clients' relationships between their children and their pets to start off on the right foot and develop in a healthy direction. Here are some tips to help make sure the whole household gets along.