Client education for managers | Firstline

Client education for managers

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FIRSTLINE: Jun 01, 2015
Growling can signal fear in dogs. Here’s how to teach pet owners to treat the fear instead of punishing the growl.
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FIRSTLINE: May 11, 2015
Check out this common client question, then use the answer below to customize your own response that gently educates pet owners.
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FIRSTLINE: Apr 06, 2015
It’s a crime to let parasite education be boring or ineffective. Use these tips to spotlight arresting information to help pet owners offer their pets the best care.
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VETERINARY ECONOMICS: Mar 20, 2015
By dvm360.com staff
Money is the elephant in the (exam) room. Here's how to avoid awkward situations related to pets' healthcare costs.
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FIRSTLINE: Mar 13, 2015
By dvm360.com staff
Arm your veterinary team to help pet owners protect themselves from these fugitives.
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FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
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FIRSTLINE: Mar 10, 2015
Sometimes veterinary client conversations take a horrifying turn. Here’s help to take control of these discussions.
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VETERINARY ECONOMICS: Mar 03, 2015
By dvm360.com staff
Get your staff to see the light and you're halfway there.
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FIRSTLINE: Mar 03, 2015
Check out this Q&A to answer one of pet owners' top questions about parasites.
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dvm360.com: Mar 02, 2015
By dvm360.com staff
Keep veterinary clients (and their pets, of course!) safe from ticks and tick-borne diseases with these educational handouts.
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VETERINARY ECONOMICS: Mar 02, 2015
By dvm360.com staff
Learn from Dr. Ivy Oakley Heath's hospital picture sharing.
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FIRSTLINE: Feb 10, 2015
With so many pet food options, choosing the right diet can be tricky. Help clients with this handout.
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VETERINARY ECONOMICS: Feb 04, 2015
By dvm360.com staff
Get the essential information for pet owners.
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VETERINARY ECONOMICS: Jan 16, 2015
Don’t turn clients off—use these expert tips to perfect a positive approach during pet examinations.
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FIRSTLINE: Jan 15, 2015
Each ring of the phone is a chance to educate a pet owner and elevate the level of veterinary care pets receive.