Client education for managers | Firstline

Client education for managers

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VETERINARY ECONOMICS: Aug 04, 2015
By dvm360.com staff
An exclusive, brand-new look at cutting-edge thinking on low-stress patient care for beginners, intermediate experts and Fear-Free gurus.
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FIRSTLINE: Jul 13, 2015
By dvm360.com staff
When clients complain that their flea and tick preventives just don't work like they used to, use your investigative powers to ask the right questions to uncover any application errors and discuss next steps.
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VETERINARY ECONOMICS: Jul 10, 2015
By dvm360.com staff
The heat is on: Your client sees the pet's red, sore skin and expects it to be cured right away. How do you manage these expectations and arrive at a better dermatology examination? Use these tools.
Jul 10, 2015
These tiny tips can make a big difference in how pets experience their veterinary visits.
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FIRSTLINE: Jul 07, 2015
Use this handout to build pet owners' awareness about pain in their pets.
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dvm360.com: Jul 06, 2015
By dvm360.com staff
Things we do every day can be stress triggers for our beloved pooches. Here's how pet owners can help break the cycle of stress for their best friends.
Jun 25, 2015
By dvm360.com staff
Don't let clients be fooled by fleas! Take 20 minutes in your next team meeting to discuss each of these barriers to flea prevention—and make a plan for better client communication about these pesky parasites.
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dvm360.com: Jun 24, 2015
By dvm360.com staff
Fleas are frustrating, for all involved. But we wonder, is there a communication gap between practitioners and clients that could be making the fight against fleas even worse?
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VETERINARY ECONOMICS: Jun 22, 2015
By dvm360.com staff
Tell your pet owners not to panic and follow these tips to handle a dreaded flea infestation.
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dvm360.com: Jun 19, 2015
Fear-Free veterinary visits start before the dog trots through your front door. Pet owners can help by training these three behaviors to make the exam a less stressful experience.
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FIRSTLINE: Jun 10, 2015
By dvm360.com staff
When pet owners struggle with the choice of deciding when it's time to euthanize, suggest this exercise.
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FIRSTLINE: Jun 09, 2015
By dvm360.com staff
Hear that? It's silence in your reception area. And it's one of the worst sounds in the world. Here's how one veterinary team uses wellness plans to bring life back to their practice.
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FIRSTLINE: Jun 08, 2015
Sometimes client conversations take a horrifying turn. Practice taking control of these discussions.
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FIRSTLINE: Jun 01, 2015
Growling can signal fear in dogs. Here’s how to teach pet owners to treat the fear instead of punishing the growl.
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FIRSTLINE: May 11, 2015
Check out this common client question, then use the answer below to customize your own response that gently educates pet owners.