Client education for managers | Firstline

Client education for managers

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FIRSTLINE: Mar 14, 2017
When transitioning a pet to a new diet, think like the tortoise, not the hare.
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FIRSTLINE: Mar 14, 2017
By dvm360.com staff
Let's be real here: giving clients the ''tick talk'' gets repetitive. Here are a few suggestions to overcome common objections.
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FIRSTLINE: Mar 06, 2017
By dvm360.com staff
The goal is to make sure clients are using year-round parasite prevention. What if you're unknowingly making them refuse?
Mar 02, 2017
The customer controls more of your veterinary practice than you think. It’s time to sort out your priorities and understand what will fix that 20 percent loss of clients most businesses experience.
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VETERINARY ECONOMICS: Mar 01, 2017
By dvm360.com staff
Spell out some major causes of ocular discharge for veterinary clients with a little guidance on whether it's an emergency or something for the next wellness visit.
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VETERINARY ECONOMICS: Feb 27, 2017
By dvm360.com staff
Give brave pet owners this handout for tackling tick infestations on their pets at home.
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VETERINARY ECONOMICS: Feb 21, 2017
If your answers to these two questions in this article are "yes," then ABSOLUTELY your veterinary hospital needs to sell pet food to pet owners, according to Ernie Ward, DVM.
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FIRSTLINE: Feb 06, 2017
Sew up parasite prevention gaps with these tailored tips to target a range of veterinary clients.
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FIRSTLINE: Feb 04, 2017
Spend a little time educating these veterinary clients and help them avoid errors.
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VETERINARY ECONOMICS: Feb 03, 2017
Kidding! But we know clients tend to religiously follow their breeder's recommendations. Let's realize whether or not they are following the breeder blindly through good communication—not arguing.
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FIRSTLINE: Feb 01, 2017
By dvm360.com staff
Hint: Most of the time, it's not on the pet. Educate veterinary clients about the role the environment plays in their flea infestation.
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FIRSTLINE: Jan 31, 2017
By dvm360.com staff
Are today's veterinarians recommending leptospirosis vaccines for every canine patient? The answer is no, but, boy, are the numbers up. See if your hospital is keeping with the times ...
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FIRSTLINE: Jan 30, 2017
You can't guarantee parasite preventives will work perfectly EVERY TIME. And you can't make pet owners use veterinary approved preventives and use them correctly EVERY TIME. But when a parasite outbreak happens, here's how to ask the right questions and remind everyone to educate clients EVERY TIME.
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VETERINARY ECONOMICS: Jan 24, 2017
Believe it or not, millennials might not be the only problem here. If your veterinary practice is reminiscent of a current-day classic rock show, you may need to cut the leather and leopard print out of your act and get with modern times before your show gets cancelled.
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FIRSTLINE: Jan 13, 2017
Look, we can’t go home with our clients to make sure they’re following our advice. But we can offer them classes to make sure they’re getting the knowledge to offer the care their pets need.