Client education for managers | Firstline

Client education for managers

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FIRSTLINE: Sep 26, 2016
To save a kitten, a veterinary technician like me can't help but share good advice to see the veterinarian, whether it's in the feed store, the grocery store or anywhere. But sometimes trying to help just gets you a slap in the face (not literally).
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VETERINARY ECONOMICS: Sep 23, 2016
CVC educator Bash Halow, LVT, CVPM, is afire with excitement about the power of the "push notification" to connect to veterinary hospital clients.
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FIRSTLINE: Sep 23, 2016
By dvm360.com staff
Labs, goldens, bulldogs, Westies ... and yes, bassets. (Plus any other dog who regularly puts in her laps to stay cool or stay trim.) They’re all more likely than average to suffer from otitis.
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DVM360 MAGAZINE: Sep 20, 2016
By dvm360.com staff
Results from a Human Animal Bond Research Initiative and American Animal Hospital Association survey reveal a link between owner knowledge of human-animal bond benefits and veterinary care.
 
VETTED: Sep 19, 2016
Well, most of the time. With education. So put on your teaching caps and meet these clients where they are (so you can lead them where you need them to go).
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VETERINARY ECONOMICS: Sep 13, 2016
2016 dvm360/VHMA Practice Manager of the Year finalist Amy Jensen was hesitant to invest in cold laser therapy, but the risk is paying off thanks to smart pricing plans and comprehensive marketing (and the fact that it actually works).
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VETERINARY ECONOMICS: Aug 31, 2016
CVC educator Karen Felsted, CPA, MS, DVM, CVPM lays out the need to explain fully the value of the medicine you provide and the ways to pay for it.
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FIRSTLINE: Aug 30, 2016
Our visits are action-packed, and our clients are time-strapped. But at our veterinary hospital, DVMs and technicians make sure we don't miss some crucial questions about home life and history for our patients.
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VETERINARY ECONOMICS: Aug 18, 2016
Is your veterinary team tired of having the flea, tick, heartworm, parasite talks with pet owners? Look for the stark piece of data or the emotional hook to get them engaged again.
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VETERINARY ECONOMICS: Aug 15, 2016
Here's how to open the door to more adherence from veterinary clients and make your program a better fit.
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FIRSTLINE: Aug 12, 2016
Unless we regularly communicate that rabies is a real and serious threat, the disease can easily become the 'boogeyman' of veterinary medicine--a mythical threat used to force pets to get more shots.
 
VETTED: Aug 10, 2016
By dvm360.com staff
In Trupanion insurance claims, find out which orthopedic conditions are most expensive, which breeds are most prone to fractures, and which breeds most commonly claim for musculoskeletal injuries and illnesses.
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VETTED: Aug 04, 2016
By dvm360.com staff
"I've got all day!" —said no veterinary professional, ever. So we bring you this collection of time-saving techniques, tips, tools and other treats for better client communication, better patient care and a better bottom line.
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VETERINARY MEDICINE: Aug 04, 2016
Guide veterinary clients through the chemotherapy process using this helpful tool.
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VETERINARY ECONOMICS: Aug 03, 2016
By dvm360.com staff
Yes, it's a thing. Here's a handout to help your veterinary clients understand more about stress-related compulsions in dogs.