Client education for managers | Firstline

Client education for managers

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VETERINARY ECONOMICS: Jul 18, 2016
Medicine and business benefit when the staff is on the same page.
 
VETTED: Jul 15, 2016
Old. Geriatric. Senior! How do these words make you feel? It's time to reframe your senior diagnostic conversations with veterinary clients with these three steps with this advice from a dvm360/VHMA Practice Manager of the Year contestant.
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FIRSTLINE: Jul 14, 2016
A reminder that what works in life also works in the veterinary clinic.
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FIRSTLINE: Jul 14, 2016
Sure, you've heard all the excuses and you've heard enough flea and tick talks that you feel burned out. But don't give up—here are tips to power up parasite education in your practice.
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VETERINARY ECONOMICS: Jul 12, 2016
By dvm360.com staff
VHMA members spill their best kept secrets for better customer service.
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VETERINARY ECONOMICS: Jun 28, 2016
And ... we wouldn't leave you hanging just with the problems! Here's advice to tackle this trio of Dr. Karen Felsted-identified roadblocks at your veterinary practice in this new video from CVC.
 
VETTED: Jun 17, 2016
By dvm360.com staff
dvm360 expert Brian Conrad, CVPM, gets black and white about the benefits of therapeutic diets, how to sell them to clients and how to convince veterinary hospital management that it's a totally brilliant idea.
 
VETTED: Jun 13, 2016
Don’t judge pet owners who get their advice from TV trainers—guide them toward a better outcome with these thoughtful tips from a behavior expert and a certified professional dog trainer.
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FIRSTLINE: Jun 10, 2016
By dvm360.com staff
Straight from the pros: three quick tips to go from novice to expert fast.
 
VETTED: Jun 09, 2016
You can still be bullish on bulldogs without ignoring a few medical issues these beloved dogs sometimes experience.
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VETERINARY ECONOMICS: Jun 08, 2016
By dvm360.com staff
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FIRSTLINE: May 25, 2016
Pew Research data puts the percentage of pet owners between the ages of 18 and 29 at 58 percent. That means more than half of today's pet owners belong to the generation of people who don't check voicemail, prefer texting to talking and are eager to share opinions and reviews online.
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VETERINARY ECONOMICS: May 23, 2016
Don't get sick of wellness plans before you even start! I was enthusiastic about wellness plans at my veterinary practice, but even I ran into hiccups getting clients to sign up and team members to offer them. Here’s what I learned.
May 13, 2016
Here's help to answer veterinary clients' questions about canine influenza.
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FIRSTLINE: May 13, 2016
Convincing clients to invest in flea preventives BEFORE they spy a flea can be a touchy subject. Prevent the conversation from becoming too prickly with this handout.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.