Client education for managers | Firstline

Client education for managers

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VETERINARY ECONOMICS: Jun 28, 2016
And ... we wouldn't leave you hanging just with the problems! Here's advice to tackle this trio of Dr. Karen Felsted-identified roadblocks at your veterinary practice in this new video from CVC.
 
VETTED: Jun 17, 2016
By dvm360.com staff
dvm360 expert Brian Conrad, CVPM, gets black and white about the benefits of therapeutic diets, how to sell them to clients and how to convince veterinary hospital management that it's a totally brilliant idea.
 
VETTED: Jun 13, 2016
Don’t judge pet owners who get their advice from TV trainers—guide them toward a better outcome with these thoughtful tips from a behavior expert and a certified professional dog trainer.
 
VETTED: Jun 09, 2016
You can still be bullish on bulldogs without ignoring a few medical issues these beloved dogs sometimes experience.
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VETERINARY ECONOMICS: Jun 08, 2016
By dvm360.com staff
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FIRSTLINE: May 25, 2016
Pew Research data puts the percentage of pet owners between the ages of 18 and 29 at 58 percent. That means more than half of today's pet owners belong to the generation of people who don't check voicemail, prefer texting to talking and are eager to share opinions and reviews online.
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VETERINARY ECONOMICS: May 23, 2016
Don't get sick of wellness plans before you even start! I was enthusiastic about wellness plans at my veterinary practice, but even I ran into hiccups getting clients to sign up and team members to offer them. Here’s what I learned.
May 13, 2016
Here's help to answer veterinary clients' questions about canine influenza.
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FIRSTLINE: May 13, 2016
Convincing clients to invest in flea preventives BEFORE they spy a flea can be a touchy subject. Prevent the conversation from becoming too prickly with this handout.
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FIRSTLINE: May 05, 2016
A client calls with an unbelievable tale (and zero remorse).
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FIRSTLINE: May 03, 2016
Is bigger better, smaller more streamlined, medium most manageable? VHMA set out to determine if the size of a practice can influence the quality of services, contentment of staff and a practice’s economic viability.
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FIRSTLINE: Apr 25, 2016
Do your veterinary team members know how to respond when pet owners ask about titers?
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FIRSTLINE: Apr 21, 2016
Don't be a pawn in your professional life. Take action and attack these four fantastic opportunities for team members ready to focus on better client and pet care.
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FIRSTLINE: Apr 21, 2016
By dvm360.com staff
You loved the GIFs. Now print this and give it to clients for something wonderful to chew on to teach some good dog toothbrushing techniques.
 
VETTED: Apr 15, 2016
Are your veterinary clients not buying flea preventives to protect their pets? You don't have to buy their excuses.