Client education for managers | Firstline

Client education for managers

Jun 25, 2015
By dvm360.com staff
Don't let clients be fooled by fleas! Take 20 minutes in your next team meeting to discuss each of these barriers to flea prevention—and make a plan for better client communication about these pesky parasites.
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dvm360.com: Jun 24, 2015
By dvm360.com staff
Fleas are frustrating, for all involved. But we wonder, is there a communication gap between practitioners and clients that could be making the fight against fleas even worse?
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VETERINARY ECONOMICS: Jun 22, 2015
By dvm360.com staff
Tell your pet owners not to panic and follow these tips to handle a dreaded flea infestation.
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dvm360.com: Jun 19, 2015
Fear-Free veterinary visits start before the dog trots through your front door. Pet owners can help by training these three behaviors to make the exam a less stressful experience.
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FIRSTLINE: Jun 10, 2015
By dvm360.com staff
When pet owners struggle with the choice of deciding when it's time to euthanize, suggest this exercise.
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FIRSTLINE: Jun 09, 2015
By dvm360.com staff
Hear that? It's silence in your reception area. And it's one of the worst sounds in the world. Here's how one veterinary team uses wellness plans to bring life back to their practice.
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FIRSTLINE: Jun 08, 2015
Sometimes client conversations take a horrifying turn. Practice taking control of these discussions.
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FIRSTLINE: Jun 01, 2015
Growling can signal fear in dogs. Here’s how to teach pet owners to treat the fear instead of punishing the growl.
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FIRSTLINE: May 11, 2015
Check out this common client question, then use the answer below to customize your own response that gently educates pet owners.
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FIRSTLINE: Apr 06, 2015
It’s a crime to let parasite education be boring or ineffective. Use these tips to spotlight arresting information to help pet owners offer their pets the best care.
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VETERINARY ECONOMICS: Mar 20, 2015
By dvm360.com staff
Money is the elephant in the (exam) room. Here's how to avoid awkward situations related to pets' healthcare costs.
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FIRSTLINE: Mar 13, 2015
By dvm360.com staff
Arm your veterinary team to help pet owners protect themselves from these fugitives.
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FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
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FIRSTLINE: Mar 10, 2015
Sometimes veterinary client conversations take a horrifying turn. Here’s help to take control of these discussions.
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VETERINARY ECONOMICS: Mar 03, 2015
By dvm360.com staff
Get your staff to see the light and you're halfway there.