Client conflict for technicians | Firstline

Client conflict for technicians

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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.
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FIRSTLINE: May 01, 2008
Q. How should we handle a client who seems obsessed with repeating diagnostic tests?
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FIRSTLINE: May 01, 2008
Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?
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FIRSTLINE: May 01, 2008
By dvm360.com staff
Learn what to do when you suspect neglect.
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FIRSTLINE: May 01, 2008
Q. What do you do when clients say at checkout they want to pay later?
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VETERINARY ECONOMICS: Jan 01, 2008
They're the situations you dread.
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FIRSTLINE: Dec 01, 2007
By dvm360.com staff
Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.
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DVM360 MAGAZINE: Nov 01, 2007
By dvm360.com staff
In calming an irate client, remember your tone and goal. Keep your tone normal when talking to the client and your body relaxed. Always remember that your goal should be to listen to their needs and try to meet them when appropriate.
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VETERINARY ECONOMICS: Nov 01, 2007
Is your practice easy to do business with? How can you achieve this goal? Here are some ideas.
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FIRSTLINE: Jul 01, 2007
By dvm360.com staff
When you're faced with savage clients, you need to know which ones you can tame and which ones to release back into the wild.
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FIRSTLINE: Jul 01, 2007
By dvm360.com staff
Clients are waiting, dogs are barking, and phones are ringing. Sometimes you've got to tune out the static to offer clients the attention they crave and send them away happy.
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FIRSTLINE: Jun 01, 2007
By dvm360.com staff
There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing.
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FIRSTLINE: Jan 01, 2007
What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.
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FIRSTLINE: Aug 01, 2006
Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.
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VETERINARY ECONOMICS: May 01, 2006
Difficult clients do your practice more harm than good by damaging team morale and causing conflict. Figure out who they are, and let them go.