Client conflict for technicians | Firstline

Client conflict for technicians

source-image
VETERINARY ECONOMICS: Oct 26, 2015
By dvm360.com staff
Follow @eyerollatthevet on Twitter for some delicious venting about the clients you (mostly) love.
source-image
FIRSTLINE: Oct 08, 2015
Maybe you’re used to cleaning up pet piddle puddles at your veterinary practice, but what do you do when the pee isn’t the pet’s?
source-image
FIRSTLINE: Sep 23, 2015
OK, nothing really beats a box of kittens, but free team training is almost as nice—just a little less furry (and it doesn’t shed).
source-image
FIRSTLINE: Sep 16, 2015
A very confused client can blast a diagnosis conversation into the stratosphere, leaving you in thin air.
source-image
FIRSTLINE: Jul 29, 2015
Some clients' behavior becomes clinic legend. But how do you react when it's actually happening?
source-image
FIRSTLINE: Jun 08, 2015
Sometimes client conversations take a horrifying turn. Practice taking control of these discussions.
source-image
FIRSTLINE: May 28, 2015
Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccine recommendations. What would you do?
source-image
FIRSTLINE: Apr 25, 2015
You’re putting on a show in the exam room, but are you award-winning or blooper reel ready?
source-image
FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
source-image
FIRSTLINE: Feb 06, 2015
Some pet owners are still confused about health or wellness plans. Some believe it’s a form of insurance or that it covers everything their pet needs while they’re enrolled. The answer lies in good communication.
source-image
FIRSTLINE: Dec 15, 2014
By dvm360.com staff
Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.
source-image
FIRSTLINE: Dec 04, 2014
By dvm360.com staff
Each team member has a job to help handle cases of osteoarthritis in your veterinary practice.
source-image
DVM360 MAGAZINE: Nov 01, 2014
The truth is, veterinary clients can be a little inconsiderate.
source-image
FIRSTLINE: Sep 01, 2014
Feeling beat up, put down and turned around? Use these tips to handle difficult clients.
source-image
FIRSTLINE: Jul 01, 2014
When a pooch tinkles in the waiting room or a pet needs a muzzle, code words can put a positive spin on delicate situations.