Client conflict for technicians | Firstline

Client conflict for technicians

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DVM360 MAGAZINE: Nov 01, 2014
The truth is, veterinary clients can be a little inconsiderate.
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FIRSTLINE: Sep 01, 2014
Feeling beat up, put down and turned around? Use these tips to handle difficult clients.
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FIRSTLINE: Jul 01, 2014
When a pooch tinkles in the waiting room or a pet needs a muzzle, code words can put a positive spin on delicate situations.
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FIRSTLINE: Apr 30, 2014
Learn how to respond when clients ask to purchase vaccines from your hospital so they can vaccinate their pets themselves.
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DVM360 MAGAZINE: Apr 21, 2014
By dvm360.com staff
Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.
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FIRSTLINE: Dec 01, 2013
By dvm360.com staff
Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.
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FIRSTLINE: Dec 01, 2013
Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.
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FIRSTLINE: Nov 01, 2013
By dvm360.com staff
How do we recapture a positive attitude after a difficult veterinary client brings us down?
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FIRSTLINE: Sep 01, 2013
When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.
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FIRSTLINE: Sep 01, 2013
By dvm360.com staff
Have a demanding veterinary client? Use these tips to get through those appointments and better your client's experience.
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FIRSTLINE: Sep 01, 2013
By dvm360.com staff
Protect yourself, coworkers and clients with these simple steps.
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FIRSTLINE: Jul 01, 2013
By dvm360.com staff
Avoid blowups and miscommunication by teaching your team to offer pointed information about your vaccination protocols.
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DVM360 MAGAZINE: Apr 01, 2013
In the right forum, your veterinary clients can be your best defense.
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DVM360 MAGAZINE: Feb 15, 2013
Clinic safety expert offers four layers of protection and how to deal with confrontation.
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DVM360 MAGAZINE: Jan 30, 2013
Veterinarian now evaluates hospital safety plans and state's open-carry gun law.