Client conflict for technicians | Firstline

Client conflict for technicians

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FIRSTLINE: May 28, 2015
Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccine recommendations. What would you do?
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FIRSTLINE: Apr 25, 2015
You’re putting on a show in the exam room, but are you award-winning or blooper reel ready?
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FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
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FIRSTLINE: Feb 06, 2015
Some pet owners are still confused about health or wellness plans. Some believe it’s a form of insurance or that it covers everything their pet needs while they’re enrolled. The answer lies in good communication.
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FIRSTLINE: Dec 15, 2014
By dvm360.com staff
Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.
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FIRSTLINE: Dec 04, 2014
By dvm360.com staff
Each team member has a job to help handle cases of osteoarthritis in your veterinary practice.
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DVM360 MAGAZINE: Nov 01, 2014
The truth is, veterinary clients can be a little inconsiderate.
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FIRSTLINE: Sep 01, 2014
Feeling beat up, put down and turned around? Use these tips to handle difficult clients.
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FIRSTLINE: Jul 01, 2014
When a pooch tinkles in the waiting room or a pet needs a muzzle, code words can put a positive spin on delicate situations.
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FIRSTLINE: Apr 30, 2014
Learn how to respond when clients ask to purchase vaccines from your hospital so they can vaccinate their pets themselves.
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DVM360 MAGAZINE: Apr 21, 2014
By dvm360.com staff
Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.
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FIRSTLINE: Dec 01, 2013
By dvm360.com staff
Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.
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FIRSTLINE: Dec 01, 2013
Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.
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FIRSTLINE: Nov 01, 2013
By dvm360.com staff
How do we recapture a positive attitude after a difficult veterinary client brings us down?
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FIRSTLINE: Sep 01, 2013
When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.