Client conflict for technicians | Firstline

Client conflict for technicians

source-image
FIRSTLINE: Dec 09, 2015
Rhonda the receptionist dodges and weaves around a client’s questions about the preanesthetic consent form and gives confusing information. Special Guest Star Mary Berg, BS, RVT, RLATG, VTS (dentistry).
source-image
CUSTOM VETERINARY MEDIA: Dec 01, 2015
By dvm360.com staff
With this free PDF download, your clients will learn moves they can make to keep their dogs and cats on the “Happy Pet Path!”
source-image
FIRSTLINE: Oct 29, 2015
She left you. You're sad, a little hurt and you'll miss her ... sweet schnauzer's snuggles? Use this simple guide to see if you can repair your relationship before your veterinary client moves on to a new relationship with that tall, dark and dreamy veterinary practice down the street.
source-image
VETERINARY ECONOMICS: Oct 26, 2015
By dvm360.com staff
Follow @eyerollatthevet on Twitter for some delicious venting about the clients you (mostly) love.
source-image
FIRSTLINE: Oct 08, 2015
Maybe you’re used to cleaning up pet piddle puddles at your veterinary practice, but what do you do when the pee isn’t the pet’s?
source-image
FIRSTLINE: Sep 23, 2015
OK, nothing really beats a box of kittens, but free team training is almost as nice—just a little less furry (and it doesn’t shed).
source-image
FIRSTLINE: Sep 16, 2015
A very confused client can blast a diagnosis conversation into the stratosphere, leaving you in thin air.
source-image
FIRSTLINE: Jul 29, 2015
Some clients' behavior becomes clinic legend. But how do you react when it's actually happening?
source-image
FIRSTLINE: Jun 08, 2015
Sometimes client conversations take a horrifying turn. Practice taking control of these discussions.
source-image
FIRSTLINE: May 28, 2015
Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccine recommendations. What would you do?
source-image
FIRSTLINE: Apr 25, 2015
You’re putting on a show in the exam room, but are you award-winning or blooper reel ready?
source-image
FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
source-image
FIRSTLINE: Feb 06, 2015
Some pet owners are still confused about health or wellness plans. Some believe it’s a form of insurance or that it covers everything their pet needs while they’re enrolled. The answer lies in good communication.
source-image
FIRSTLINE: Dec 15, 2014
By dvm360.com staff
Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.
source-image
FIRSTLINE: Dec 04, 2014
By dvm360.com staff
Each team member has a job to help handle cases of osteoarthritis in your veterinary practice.