Client conflict for technicians | Firstline

Client conflict for technicians

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FIRSTLINE: May 18, 2016
Sexual harassment is no joking matter. Whether you’re at the front desk like Rhonda or alone with a client in the exam room, you deserve to feel safe at work.
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FIRSTLINE: May 05, 2016
A client calls with an unbelievable tale (and zero remorse).
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VETERINARY ECONOMICS: May 04, 2016
Euthanasia can be a gift, or euthanasia can be a frustrating choice. Help clients at your veterinary practice do it at the right time for the right reasons.
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FIRSTLINE: Apr 21, 2016
Don't be a pawn in your professional life. Take action and attack these four fantastic opportunities for team members ready to focus on better client and pet care.
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VETTED: Mar 29, 2016
Turn a rough day in veterinary practice into a game of knowing winks between coworkers and find a more little energy to smile with your clients (even the challenging ones) a little more.
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FIRSTLINE: Feb 04, 2016
DYK? Many clients who use Dr. Google aren’t sorry.
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VETTED: Feb 03, 2016
Your pet-owning clients today are different, yes, but in many ways they might be the same as they've ever been. Delve into two important ways (with dental and oncology examples) that veterinary clients fear the wrong action far more than no action—and what you can do about it.
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FIRSTLINE: Feb 01, 2016
Confess: Are you frustrated by the high-demand, Google-happy discount divas and snapchat skeptics who ask everyone before they consult the veterinarian? Here's help.
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FIRSTLINE: Jan 20, 2016
Use these tips to tame tempers and vanquish veterinary team tantrums.
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FIRSTLINE: Jan 11, 2016
Like a sore tooth, some conversations with clients are downright painful—especially when you discover who they've been trusting with their pets' oral health.
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Nationwide: Dec 24, 2015
By dvm360.com staff
Your veterinary team knows all about the health of your patients, but what about the health of your veterinary practice? In this Team Meeting in a Box, you'll look at the condition of your financials and your operations and then treat them with new ideas and strategies.
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FIRSTLINE: Dec 09, 2015
Rhonda the receptionist dodges and weaves around a client’s questions about the preanesthetic consent form and gives confusing information. Special Guest Star Mary Berg, BS, RVT, RLATG, VTS (dentistry).
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CUSTOM VETERINARY MEDIA: Dec 01, 2015
By dvm360.com staff
With this free PDF download, your clients will learn moves they can make to keep their dogs and cats on the “Happy Pet Path!”
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FIRSTLINE: Oct 29, 2015
She left you. You're sad, a little hurt and you'll miss her ... sweet schnauzer's snuggles? Use this simple guide to see if you can repair your relationship before your veterinary client moves on to a new relationship with that tall, dark and dreamy veterinary practice down the street.