Client conflict for technicians | Firstline

Client conflict for technicians

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FIRSTLINE: Feb 04, 2016
DYK? Many clients who use Dr. Google aren’t sorry.
 
VETTED: Feb 03, 2016
Your pet-owning clients today are different, yes, but in many ways they might be the same as they've ever been. Delve into two important ways (with dental and oncology examples) that veterinary clients fear the wrong action far more than no action—and what you can do about it.
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FIRSTLINE: Feb 01, 2016
Confess: Are you frustrated by the high-demand, Google-happy discount divas and snapchat skeptics who ask everyone before they consult the veterinarian? Here's help.
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FIRSTLINE: Jan 20, 2016
Use these tips to tame tempers and vanquish veterinary team tantrums.
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FIRSTLINE: Jan 11, 2016
Like a sore tooth, some conversations with clients are downright painful—especially when you discover who they've been trusting with their pets' oral health.
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Nationwide: Dec 24, 2015
By dvm360.com staff
Your veterinary team knows all about the health of your patients, but what about the health of your veterinary practice? In this Team Meeting in a Box, you'll look at the condition of your financials and your operations and then treat them with new ideas and strategies.
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FIRSTLINE: Dec 09, 2015
Rhonda the receptionist dodges and weaves around a client’s questions about the preanesthetic consent form and gives confusing information. Special Guest Star Mary Berg, BS, RVT, RLATG, VTS (dentistry).
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CUSTOM VETERINARY MEDIA: Dec 01, 2015
By dvm360.com staff
With this free PDF download, your clients will learn moves they can make to keep their dogs and cats on the “Happy Pet Path!”
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FIRSTLINE: Oct 29, 2015
She left you. You're sad, a little hurt and you'll miss her ... sweet schnauzer's snuggles? Use this simple guide to see if you can repair your relationship before your veterinary client moves on to a new relationship with that tall, dark and dreamy veterinary practice down the street.
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VETERINARY ECONOMICS: Oct 26, 2015
By dvm360.com staff
Follow @eyerollatthevet on Twitter for some delicious venting about the clients you (mostly) love.
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FIRSTLINE: Oct 08, 2015
Maybe you’re used to cleaning up pet piddle puddles at your veterinary practice, but what do you do when the pee isn’t the pet’s?
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FIRSTLINE: Sep 23, 2015
OK, nothing really beats a box of kittens, but free team training is almost as nice—just a little less furry (and it doesn’t shed).
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FIRSTLINE: Sep 16, 2015
A very confused client can blast a diagnosis conversation into the stratosphere, leaving you in thin air.
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FIRSTLINE: Jul 29, 2015
Some clients' behavior becomes clinic legend. But how do you react when it's actually happening?
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FIRSTLINE: Jun 08, 2015
Sometimes client conversations take a horrifying turn. Practice taking control of these discussions.