Client conflict for technicians | Firstline

Client conflict for technicians

source-image
FIRSTLINE: Jul 10, 2016
By dvm360.com staff
If team members are fleeing your veterinary practice, it just might be for one of these reasons--their top 10 frustrations in practice.
source-image
DVM360 MAGAZINE: Jul 06, 2016
By dvm360.com staff
"Veterinarians do not need to be worrying about personal issues in people's homes," says one Facebook user in response to the latest ethical dilemma from Marc Rosenberg, VMD.
source-image
FIRSTLINE: Jun 28, 2016
“My breeder planned my French bulldog’s anesthesia and surgery with a little help from Dr. Google.”
source-image
FIRSTLINE: May 18, 2016
Sexual harassment is no joking matter. Whether you’re at the front desk like Rhonda or alone with a client in the exam room, you deserve to feel safe at work.
source-image
FIRSTLINE: May 05, 2016
A client calls with an unbelievable tale (and zero remorse).
source-image
VETERINARY ECONOMICS: May 04, 2016
Euthanasia can be a gift, or euthanasia can be a frustrating choice. Help clients at your veterinary practice do it at the right time for the right reasons.
source-image
FIRSTLINE: Apr 21, 2016
Don't be a pawn in your professional life. Take action and attack these four fantastic opportunities for team members ready to focus on better client and pet care.
 
VETTED: Mar 29, 2016
Turn a rough day in veterinary practice into a game of knowing winks between coworkers and find a more little energy to smile with your clients (even the challenging ones) a little more.
source-image
FIRSTLINE: Feb 04, 2016
DYK? Many clients who use Dr. Google aren’t sorry.
 
VETTED: Feb 03, 2016
Your pet-owning clients today are different, yes, but in many ways they might be the same as they've ever been. Delve into two important ways (with dental and oncology examples) that veterinary clients fear the wrong action far more than no action—and what you can do about it.
source-image
FIRSTLINE: Feb 01, 2016
Confess: Are you frustrated by the high-demand, Google-happy discount divas and snapchat skeptics who ask everyone before they consult the veterinarian? Here's help.
source-image
FIRSTLINE: Jan 20, 2016
Use these tips to tame tempers and vanquish veterinary team tantrums.
source-image
FIRSTLINE: Jan 11, 2016
Like a sore tooth, some conversations with clients are downright painful—especially when you discover who they've been trusting with their pets' oral health.
source-image
Nationwide: Dec 24, 2015
By dvm360.com staff
Your veterinary team knows all about the health of your patients, but what about the health of your veterinary practice? In this Team Meeting in a Box, you'll look at the condition of your financials and your operations and then treat them with new ideas and strategies.