Client conflict for technicians | Firstline

Client conflict for technicians

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FIRSTLINE: Aug 15, 2016
DVMs (and one CVPM, for good measure) share the characteristics they love most in their veterinary technicians
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FIRSTLINE: Aug 12, 2016
You don't have to escape to a mountain retreat to find moments of peace in veterinary practice.
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FIRSTLINE: Aug 04, 2016
If you find yourself grumbling about pet owners in poverty, try getting personal instead of judgmental and replace worries over the feasibility of veterinary care with options for flexibility.
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FIRSTLINE: Jul 19, 2016
The proper training makes a world of difference when it comes to decelerating a tense situation.
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VETERINARY ECONOMICS: Jul 13, 2016
We're breaking down stereotypes about older pet owners (Hint: They don't all like to be treated as cute, little ol' people) and replacing them with guidelines for better communication.
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DVM360 MAGAZINE: Jul 11, 2016
Is it the practice owner's job to put a stop to insulting client behavior directed toward his team?
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FIRSTLINE: Jul 10, 2016
By dvm360.com staff
If team members are fleeing your veterinary practice, it just might be for one of these reasons--their top 10 frustrations in practice.
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DVM360 MAGAZINE: Jul 06, 2016
By dvm360.com staff
"Veterinarians do not need to be worrying about personal issues in people's homes," says one Facebook user in response to the latest ethical dilemma from Marc Rosenberg, VMD.
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FIRSTLINE: Jun 28, 2016
“My breeder planned my French bulldog’s anesthesia and surgery with a little help from Dr. Google.”
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FIRSTLINE: May 18, 2016
Sexual harassment is no joking matter. Whether you’re at the front desk like Rhonda or alone with a client in the exam room, you deserve to feel safe at work.
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FIRSTLINE: May 05, 2016
A client calls with an unbelievable tale (and zero remorse).
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VETERINARY ECONOMICS: May 04, 2016
Euthanasia can be a gift, or euthanasia can be a frustrating choice. Help clients at your veterinary practice do it at the right time for the right reasons.
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FIRSTLINE: Apr 21, 2016
Don't be a pawn in your professional life. Take action and attack these four fantastic opportunities for team members ready to focus on better client and pet care.
 
VETTED: Mar 29, 2016
Turn a rough day in veterinary practice into a game of knowing winks between coworkers and find a more little energy to smile with your clients (even the challenging ones) a little more.