Veterinary clients want the best for their pets, but sometimes their financial situation gets in the way. Here's the path I travel with pet owners when they complain about price, seem hesitant to comply with recommendations or say, straight up, that they're under a financial strain.
Cyberattacks are a form of psychological violence that cause serious damage to organizations and individuals. Address cyberbullying head on or risk disastrous impact on your veterinary staff and business.
When veterinary clients and internet trolls gang up on private practitioners, the effects can hurt business, harm reputations and damage psyches of those on the receiving end of cyberbullying. In this series, experts share tools and plans to help avoid internet rampages, deal with them when they crop up, and help make veterinarians and veterinary team members more resilient when people go on the verbal attack.
Ever had folks enlist small armies of online commenters and reviewers to spam your social media channels? Yeah. You’re not alone. Two veterinary hospital managers share stories of freak-outs they faced.
Does veterinary practice ever feel like a freaky episode of "Black Mirror"? It's often the clients. (Nope, it’s always the clients. Love 'em, but what the what?!) Here are six tales readers shared with us. Warning: The first story is dark ...
Here's your complete guide to sexual harassment, whether you're an employer, victim or bystander. From personal accounts to professional advice, find out how the profession can fight back—and find beauty in the strength of the words, "Me too."
To keep peace in a client’s home, can a veterinarian and veterinary team massage the truth about what really happened to a pet? Euthanasia, accidents and marijuana play big parts in this month’s ethical dilemma.