Client conflict for technicians | Firstline

Client conflict for technicians

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DVM360 MAGAZINE: Jan 09, 2018
By dvm360.com staff
More than 6,500 counties, cities and towns across the U.S. are listed in the database of investigating agencies.
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DVM360 MAGAZINE: Dec 29, 2017
To keep peace in a client’s home, can a veterinarian and veterinary team massage the truth about what really happened to a pet? Euthanasia, accidents and marijuana play big parts in this month’s ethical dilemma.
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DVM360 MAGAZINE: Dec 01, 2017
In the latest installment of "Old School, New School," we ask the question: Where's the line between appropriately righteous indignation about pet owners' choices and getting really judgy about those choices? Dr. Codger and Dr. Greenskin seem to differ. Where do you fall?
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FIRSTLINE: Nov 20, 2017
By dvm360.com staff
Bladder stones? Urinary stress? Urine luck. Dig in to these diets to tackle three conditions in your veterinary patients.
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FIRSTLINE: Nov 03, 2017
Every pet and client have a story, and you become a part of their story the minute they enter your practice. Here’s a closer look at narrative medicine—a fast-growing medical field with the goal of understanding the stories of those around you—and how it can help your patients, your clients and even you.
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DVM360 MAGAZINE: Oct 31, 2017
By dvm360.com staff
Nearly 90 percent of British veterinarians and team members say they’ve felt harassed by a client—often over cost of care. Here are the statistics and some tips on dealing with it.
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VETERINARY MEDICINE: Oct 03, 2017
Fear is a powerful emotion, so when veterinary clients refuse your recommendations, start with empathy.
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VETTED: Sep 25, 2017
Venn diagrams to express some of the agony and the ecstasy of life in a veterinary practice.
 
VETTED: Aug 07, 2017
If you take emotional responsibility for everyone else's problems, putting their monkeys on your back and in your mind, you'll have a hard time finding room for your own needs at the end of the veterinary workday.
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dvm360.com: Jun 27, 2017
By dvm360.com staff
Caring for pets in their final moments is a frequent reality for veterinary professionals. Here are 30 of the most raw, poignant, honest and sometimes rueful confessions to highlight this special responsibility you have to your patients.
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FIRSTLINE: Apr 26, 2017
By dvm360.com staff
Difficult dermatology diagnoses mean serious digging for the veterinary team. And sometimes, a clear path to success isn’t visible. Use these dos and don’ts the next time you guide pet owners through a derm visit.
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DVM360 MAGAZINE: Apr 23, 2017
What do you do when you find a microchip at your veterinary practice and the pet owner says "no," you can't scan it? Here's how I handle it.
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FIRSTLINE: Mar 02, 2017
When the client can’t pay, know what to do and say. Expert and Fetch dvm360 conference speaker Danielle Russ, BS, BA, AS, LVT, says that there are silver linings you can give to these bleak situations.
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VETERINARY ECONOMICS: Feb 03, 2017
Kidding! But we know clients tend to religiously follow their breeder's recommendations. Let's realize whether or not they are following the breeder blindly through good communication—not arguing.
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DVM360 MAGAZINE: Feb 01, 2017
Here’s what veterinarians think about “difficult” pet owners: how it feels when clients lash out—and who’s willing to show them the door.