Client conflict for technicians | Firstline

Client conflict for technicians

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VETTED: Jul 12, 2018
You can't control what a veterinary client says about you, your team members or your practice online, but you can manage the damage. Here's how.
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dvm360.com: Jul 02, 2018
Insults! Defamation! Bullying! Pet owners and animal activists can misbehave on social media with the best of them.
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FIRSTLINE: Jun 29, 2018
Ever had folks enlist small armies of online commenters and reviewers to spam your social media channels? Yeah. You’re not alone. Two veterinary hospital managers share stories of freak-outs they faced.
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FIRSTLINE: Jun 14, 2018
Veterinary professionals are falling victim to vicious online attacks from pet owners and advocacy groups. Find out how to protect yourself from an attack—and what to do if one occurs.
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DVM360 MAGAZINE: May 03, 2018
Well, a LOT of pennies for your thoughts. As in, we’ll pay you for the brilliant problem-solving ideas you’ve come up with within the veterinary world.
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VETTED: Mar 14, 2018
A dvm360 pie chart.
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VETTED: Feb 22, 2018
By dvm360.com staff
Does veterinary practice ever feel like a freaky episode of "Black Mirror"? It's often the clients. (Nope, it’s always the clients. Love 'em, but what the what?!) Here are six tales readers shared with us. Warning: The first story is dark ...
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FIRSTLINE: Feb 13, 2018
By dvm360.com staff
Check out this advice for how to respond to pet owners who say they can't pay for their pet's veterinary care.
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DVM360 MAGAZINE: Feb 13, 2018
By dvm360.com staff
Here's your complete guide to sexual harassment, whether you're an employer, victim or bystander. From personal accounts to professional advice, find out how the profession can fight back—and find beauty in the strength of the words, "Me too."
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DVM360 MAGAZINE: Jan 09, 2018
By dvm360.com staff
More than 6,500 counties, cities and towns across the U.S. are listed in the database of investigating agencies.
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DVM360 MAGAZINE: Dec 29, 2017
To keep peace in a client’s home, can a veterinarian and veterinary team massage the truth about what really happened to a pet? Euthanasia, accidents and marijuana play big parts in this month’s ethical dilemma.
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DVM360 MAGAZINE: Dec 01, 2017
In the latest installment of "Old School, New School," we ask the question: Where's the line between appropriately righteous indignation about pet owners' choices and getting really judgy about those choices? Dr. Codger and Dr. Greenskin seem to differ. Where do you fall?
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FIRSTLINE: Nov 20, 2017
By dvm360.com staff
Bladder stones? Urinary stress? Urine luck. Dig in to these diets to tackle three conditions in your veterinary patients.
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FIRSTLINE: Nov 03, 2017
Every pet and client have a story, and you become a part of their story the minute they enter your practice. Here’s a closer look at narrative medicine—a fast-growing medical field with the goal of understanding the stories of those around you—and how it can help your patients, your clients and even you.
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DVM360 MAGAZINE: Oct 31, 2017
By dvm360.com staff
Nearly 90 percent of British veterinarians and team members say they’ve felt harassed by a client—often over cost of care. Here are the statistics and some tips on dealing with it.