Client conflict for technicians | Firstline

Client conflict for technicians

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FIRSTLINE: Dec 11, 2016
By dvm360.com staff
CVC Speaker Dr. Betsy Charles points to Apollo 13 as out-of-this-world leadership.
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FIRSTLINE: Nov 29, 2016
By dvm360.com staff
Exclusive data points to how veterinary practice has changed—and predicts what's in store for the future for the veterinary team.
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VETTED: Nov 22, 2016
Feline heartworm has been diagnosed in all 50 states, and it was important enough the American Association of Feline Practitioners crafted an entire campaign about it. So why don't veterinary technicians talk about preventive care as much as they could?
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VETTED: Oct 18, 2016
The living ones are easy. It's the strange or emotional stories of pets who pass that can haunt veterinary practitioners and lead to strange and thought-provoking encounters with clients.
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VETERINARY ECONOMICS: Oct 14, 2016
By dvm360.com staff
Veterinary cancer specialist Dr. Sue Ettinger has learned the hard way that client communication isn't one-size-fits-all.
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FIRSTLINE: Sep 26, 2016
To save a kitten, a veterinary technician like me can't help but share good advice to see the veterinarian, whether it's in the feed store, the grocery store or anywhere. But sometimes trying to help just gets you a slap in the face (not literally).
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FIRSTLINE: Aug 29, 2016
By dvm360.com staff
Veterinary technicians spill their secrets! Check out their anonymous confessions about the things that make vet tech life super-annoying, super-sad and (of course) totally hilarious and awesome.
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FIRSTLINE: Aug 15, 2016
DVMs (and one CVPM, for good measure) share the characteristics they love most in their veterinary technicians
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FIRSTLINE: Aug 12, 2016
You don't have to escape to a mountain retreat to find moments of peace in veterinary practice.
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FIRSTLINE: Aug 04, 2016
If you find yourself grumbling about pet owners in poverty, try getting personal instead of judgmental and replace worries over the feasibility of veterinary care with options for flexibility.
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FIRSTLINE: Jul 19, 2016
The proper training makes a world of difference when it comes to decelerating a tense situation.
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VETERINARY ECONOMICS: Jul 13, 2016
We're breaking down stereotypes about older pet owners (Hint: They don't all like to be treated as cute, little ol' people) and replacing them with guidelines for better communication.
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DVM360 MAGAZINE: Jul 11, 2016
Is it the practice owner's job to put a stop to insulting client behavior directed toward his team?
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FIRSTLINE: Jul 10, 2016
By dvm360.com staff
If team members are fleeing your veterinary practice, it just might be for one of these reasons--their top 10 frustrations in practice.