Client compliance for technicians | Firstline

Client compliance for technicians

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VETERINARY MEDICINE: Sep 01, 2007
Do you recommend year-round preventives to help control parasitic disease and increase client compliance?
Nov 01, 2006
By dvm360.com staff
Download these tools highlighted in the November/December Firstline supplement to improve client compliance in your practice.
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FIRSTLINE: Aug 01, 2005
Last week a client brought in a very sick pet and refused to treat it because of the cost. This makes me furious. What can I do?
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FIRSTLINE: Aug 01, 2005
If dental compliance is a concern at your practice, you're not alone. The team at Lockwillow Avenue Animal Hospital in Harrisburg, Pa., worried that clients didn't always follow their dental recommendations.
Jun 01, 2005
It should be straightforward: You tell your clients what to do, and they do it. Aren't client relations supposed to work this way? After all, you're a doctor, you have command of the English language, and your clients love their cats and want to care for them. Unfortunately, compliance doesn't happen as frequently as we'd like, even with intelligent, committed clients. Reversing this trend means understanding—and eliminating—the reasons for client noncompliance.
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VETERINARY ECONOMICS: Jun 23, 2004
By dvm360.com staff
Teaching proper dental care is part of the program at Pet Crossing Animal Hospital and Dental Clinic in Bloomington, Minn. And they aren't just teaching their staff members. Co-owners Drs. Katherine Knutson and Stephen Barghusen are using a dental lecture series to help practices statewide improve their standard of dental care and improve client compliance.
Jun 01, 2004
Our society is losing the war on obesity. And bad eating habits have spilled into the pet population. No matter how hard you preach, many clients don't seem to heed the warnings. In fact, client compliance with nutritional recommendations for therapeutic foods ranks at a dismal 12 percent compliance rate out of the the 59 percent of all dogs and cats that have visited a veterinarian and would benefit from treatment with a therapeutic diet, according to last year's American Animal Hospital Association's (AAHA) study. It was the worst compliance category. The survey estimates lost revenue in excess of $110,000 per veterinarian per year for therapeutic pet foods alone.
Jul 01, 2003
Dr. Thomas E. Catanzaro sifts through the misconceptions about compliance issues in practice.
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DVM360 MAGAZINE: May 01, 2003
While clients offer untold excuses as to why they fail to comply with heartworm recommendations and senior screenings, the blame sometimes belongs to the one giving - or not giving - the recommendation.
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DVM360 MAGAZINE: Jan 01, 2003
Create 'maximum opportunity' to follow doctor's orders; confused clients can't comply
Sep 01, 2002
Dr. Fred Metzer details how to use your staff effectively to incorporate a senior care program and achieve client compliance.