Client compliance for technicians | Firstline

Client compliance for technicians

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VETERINARY ECONOMICS: Jun 01, 2008
What you can do to get clients on board with your dental recommendations.
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FIRSTLINE: May 01, 2008
Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.
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FIRSTLINE: May 01, 2008
"Pet owners don't want their pets to suffer, so we rarely encounter resistance to our pain management recommendations," says Robin Downing, DVM, Dipl. AAPM, owner of Windsor Veterinary Clinic and The Downing Center for Animal Pain Management in Windsor, Colo.
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FIRSTLINE: May 01, 2008
Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?
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VETERINARY ECONOMICS: Apr 28, 2008
The client looks up from your estimate and says, "Wow. That's a lot." What do you say when you encounter price resistance?
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FIRSTLINE: Apr 22, 2008
There's a simple reason my practice's compliance rate was twice the AAHA compliance study numbers. It's communication," says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore about how to improve communication and boost compliance.
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FIRSTLINE: Apr 22, 2008
Every member of your team contributes to the client's experience, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore and gave tips to help team members create an experience that builds the value of the service practices offer.
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FIRSTLINE: Apr 22, 2008
Use simple language and reinforce the benefits when you offer a recommendation, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C.
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FIRSTLINE: Apr 15, 2008
By dvm360.com staff
This sample flow chart demonstrates how your whole team can communicate more effectively to boost client compliance.
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FIRSTLINE: Dec 01, 2007
By dvm360.com staff
Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.
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VETERINARY ECONOMICS: Sep 01, 2007
No, it's not the fees you're charging. The words you're using are doing the damage.
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VETERINARY MEDICINE: Sep 01, 2007
Do you recommend year-round preventives to help control parasitic disease and increase client compliance?
Nov 01, 2006
By dvm360.com staff
Download these tools highlighted in the November/December Firstline supplement to improve client compliance in your practice.
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FIRSTLINE: Aug 01, 2005
Last week a client brought in a very sick pet and refused to treat it because of the cost. This makes me furious. What can I do?
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FIRSTLINE: Aug 01, 2005
If dental compliance is a concern at your practice, you're not alone. The team at Lockwillow Avenue Animal Hospital in Harrisburg, Pa., worried that clients didn't always follow their dental recommendations.