Client compliance for technicians | Firstline

Client compliance for technicians

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FIRSTLINE: Dec 13, 2017
Your clients have noticed their dog leaving wet spots behind. Here’s a handout to help explain what’s wrong and how you can help.
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FIRSTLINE: Dec 08, 2017
By dvm360.com staff
We can do better than, “Look, it doesn’t mean your dog has a tick-borne disease, but it doesn’t not mean that.”
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DVM360 MAGAZINE: Dec 06, 2017
No? Then it might be time to check out tips from these inspiring contest winners trying to talk clients—and your practice managers—into forward booking.
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FIRSTLINE: Nov 20, 2017
By dvm360.com staff
Bladder stones? Urinary stress? Urine luck. Dig in to these diets to tackle three conditions in your veterinary patients.
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FIRSTLINE: Nov 03, 2017
Every pet and client have a story, and you become a part of their story the minute they enter your practice. Here’s a closer look at narrative medicine—a fast-growing medical field with the goal of understanding the stories of those around you—and how it can help your patients, your clients and even you.
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VETTED: Oct 27, 2017
Help veterinary clients and their pets make life better by implementing an efficient behavior treatment plan.
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FIRSTLINE: Oct 17, 2017
This VTS shares a low-stress handling win from the real world.
 
VETTED: Oct 10, 2017
Spring a high cost on a client they weren't expecting, you get grief. So, when you see an important but nonurgent procedure in the veterinary exam room that needs to be done SOON but not NOW, give them a heads-up.
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VETERINARY MEDICINE: Oct 03, 2017
Fear is a powerful emotion, so when veterinary clients refuse your recommendations, start with empathy.
 
VETTED: Oct 02, 2017
Help pet owners walk a mile in their furry friend's paws with this handout from a dog's perspective on pain.
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FIRSTLINE: Sep 27, 2017
As people, we can anticipate relief for the physical pain we feel. Animals don’t have this luxury. Here’s how to deal with pain coupled with fear, and how pet owners help you heal the hurt.
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FIRSTLINE: Sep 19, 2017
If your team can't give clients a clear message, there's little hope of compliance (and pet wellness).
Sep 11, 2017
Use CAPC's maps and dvm360's videos, handouts, and ready-made social media posts to help your veterinary care team in your client education efforts on Lyme disease.
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FIRSTLINE: Aug 14, 2017
By dvm360.com staff
Heartworms: They're disgusting. They're dangerous. Pet owners shouldn't want them. Here's what veterinary practices and team members are doing to get clients on board with preventing heartworms.