Client compliance for technicians | Firstline

Client compliance for technicians

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FIRSTLINE: Nov 03, 2017
Every pet and client have a story, and you become a part of their story the minute they enter your practice. Here’s a closer look at narrative medicine—a fast-growing medical field with the goal of understanding the stories of those around you—and how it can help your patients, your clients and even you.
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VETTED: Oct 27, 2017
Help veterinary clients and their pets make life better by implementing an efficient behavior treatment plan.
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FIRSTLINE: Oct 17, 2017
This VTS shares a low-stress handling win from the real world.
 
VETTED: Oct 10, 2017
Spring a high cost on a client they weren't expecting, you get grief. So, when you see an important but nonurgent procedure in the veterinary exam room that needs to be done SOON but not NOW, give them a heads-up.
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VETERINARY MEDICINE: Oct 03, 2017
Fear is a powerful emotion, so when veterinary clients refuse your recommendations, start with empathy.
 
VETTED: Oct 02, 2017
Help pet owners walk a mile in their furry friend's paws with this handout from a dog's perspective on pain.
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FIRSTLINE: Sep 27, 2017
As people, we can anticipate relief for the physical pain we feel. Animals don’t have this luxury. Here’s how to deal with pain coupled with fear, and how pet owners help you heal the hurt.
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FIRSTLINE: Sep 19, 2017
If your team can't give clients a clear message, there's little hope of compliance (and pet wellness).
Sep 11, 2017
Use CAPC's maps and dvm360's videos, handouts, and ready-made social media posts to help your veterinary care team in your client education efforts on Lyme disease.
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FIRSTLINE: Aug 14, 2017
By dvm360.com staff
Heartworms: They're disgusting. They're dangerous. Pet owners shouldn't want them. Here's what veterinary practices and team members are doing to get clients on board with preventing heartworms.
Aug 08, 2017
Up-to-date CAPC maps can help your veterinary care team in your client education efforts on heartworm—are you using them?
 
VETTED: Jul 27, 2017
By dvm360.com staff
Is it worth the fight to keep parasite preventive sales in your veterinary practice? Respondents to recent dvm360 parasitology surveys weigh in.
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FIRSTLINE: Jul 24, 2017
Your extended contact with pet owners means extra opportunities for spreading awareness about pain, says Dr. Michael Petty.
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FIRSTLINE: Jul 24, 2017
No money means no care means no healthy pets. We know you don’t want to be a pet insurance salesman or pitch veterinary care credit cards, and you don’t have to. Here are some ways to fight through your reservations—or the worries of others—about these two kinds of products.