Client compliance for technicians | Firstline

Client compliance for technicians

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VETTED: Jan 04, 2018
By dvm360.com staff
Feliscratch by Feliway might be the perfect solution to help cats keep their claws, cat owners keep their furniture and both keep their sanity.
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DVM360 MAGAZINE: Jan 02, 2018
No, not really. But pickles have helped me understand a facet of customer service that applies perfectly to veterinary clinics.
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FIRSTLINE: Dec 27, 2017
By dvm360.com staff
These are the client education tools you couldn’t stop downloading. Grab 'em now to finish the year strong.
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VETTED: Dec 21, 2017
To your veterinary clients, it may seem like deer and other wildlife are cute additions to the local landscape, but these transient visitors can pass disease to pets.
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FIRSTLINE: Dec 13, 2017
Your clients have noticed their dog leaving wet spots behind. Here’s a handout to help explain what’s wrong and how you can help.
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FIRSTLINE: Dec 08, 2017
By dvm360.com staff
We can do better than, “Look, it doesn’t mean your dog has a tick-borne disease, but it doesn’t not mean that.”
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DVM360 MAGAZINE: Dec 06, 2017
No? Then it might be time to check out tips from these inspiring contest winners trying to talk clients—and your practice managers—into forward booking.
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FIRSTLINE: Nov 20, 2017
By dvm360.com staff
Bladder stones? Urinary stress? Urine luck. Dig in to these diets to tackle three conditions in your veterinary patients.
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FIRSTLINE: Nov 03, 2017
Every pet and client have a story, and you become a part of their story the minute they enter your practice. Here’s a closer look at narrative medicine—a fast-growing medical field with the goal of understanding the stories of those around you—and how it can help your patients, your clients and even you.
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VETTED: Oct 27, 2017
Help veterinary clients and their pets make life better by implementing an efficient behavior treatment plan.
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FIRSTLINE: Oct 17, 2017
This VTS shares a low-stress handling win from the real world.
 
VETTED: Oct 10, 2017
Spring a high cost on a client they weren't expecting, you get grief. So, when you see an important but nonurgent procedure in the veterinary exam room that needs to be done SOON but not NOW, give them a heads-up.
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VETERINARY MEDICINE: Oct 03, 2017
Fear is a powerful emotion, so when veterinary clients refuse your recommendations, start with empathy.
 
VETTED: Oct 02, 2017
Help pet owners walk a mile in their furry friend's paws with this handout from a dog's perspective on pain.