Client compliance for technicians | Firstline

Client compliance for technicians

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FIRSTLINE: Jun 15, 2018
Let’s learn what Elvis Presley, Steppenwolf and George Thorogood can teach us to coach pet owners through their precocious pooches’ bad manners.
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FIRSTLINE: Jun 05, 2018
If your veterinary hospital is like most, it’s not full of mercenary pirates looking to swindle pet owners. You care about pets, and it costs money to run your hospital. My pitch? Take the veterinarians out of these money chats and empower the nonmedical team to step up.
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DVM360 MAGAZINE: May 09, 2018
Discussing cardiac disease can be like speaking a different language for your veterinary clients. Put things into terms they can understand—this handout will get you started.
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DVM360 MAGAZINE: May 03, 2018
Well, a LOT of pennies for your thoughts. As in, we’ll pay you for the brilliant problem-solving ideas you’ve come up with within the veterinary world.
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FIRSTLINE: Apr 13, 2018
Monitoring diabetic patients can be a rollercoaster for you and for pet owners. Here’s how to set the tracks for a smoother ride.
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FIRSTLINE: Apr 11, 2018
Your veterinary client opted for “dental treatment” at the groomers. Say what?
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FIRSTLINE: Apr 02, 2018
Your clients have researched vaccines from every website their search engine could churn up. Some are factual, others … not so much. Hand them this handout to steer them toward your veterinary knowledge instead.
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FIRSTLINE: Mar 26, 2018
Scratch back at nail trim anxiety with these tips to reduce your veterinary patient’s fears.
 
VETTED: Mar 14, 2018
A dvm360 pie chart.
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FIRSTLINE: Mar 13, 2018
Your veterinary client thinks that heartworms are nothing more than a made up scam for money. Here's how I like to steer them straight.
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CUSTOM VETERINARY MEDIA: Mar 02, 2018
By dvm360.com staff
View highlights from CE presentations and download PDFs of each. (Sponsored by Blue Buffalo)
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VETTED: Jan 04, 2018
By dvm360.com staff
Feliscratch by Feliway might be the perfect solution to help cats keep their claws, cat owners keep their furniture and both keep their sanity.
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DVM360 MAGAZINE: Jan 02, 2018
No, not really. But pickles have helped me understand a facet of customer service that applies perfectly to veterinary clinics.
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FIRSTLINE: Dec 27, 2017
By dvm360.com staff
These are the client education tools you couldn’t stop downloading. Grab 'em now to finish the year strong.
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VETTED: Dec 21, 2017
To your veterinary clients, it may seem like deer and other wildlife are cute additions to the local landscape, but these transient visitors can pass disease to pets.