Client communication for technicians | Firstline

Client communication for technicians

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FIRSTLINE: Oct 20, 2008
Start fighting obesity the minute an overweight pet waddles in the practice door.
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FIRSTLINE: Sep 01, 2008
By dvm360.com staff
Help clients choose care over cost with outside payment options.
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FIRSTLINE: Sep 01, 2008
Confirm vs. remind: It matters
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FIRSTLINE: Sep 01, 2008
Here are five commonly recommended services along with educational strategies for getting pet owners to "yes."
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FIRSTLINE: Sep 01, 2008
The way you handle follow-up scheduling affects compliance.
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FIRSTLINE: Aug 22, 2008
By dvm360.com staff
Practice is essential to getting it right with clients.
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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
When clients face tough money choices, you'll need to be prepared to explain the care their pets need.
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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
Not too good, unless team members get training.
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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
Pets don't have to deal with pain—but they do.
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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.
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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
Get an inside look at why clients don't comply.
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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
Different ethnic groups may share similar preferences, and learning them helps bond clients to your practice.
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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
The numbers prove that obesity is a serious problem.
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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
Pets still need care even when times are tight.
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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
Pet owner diversity calls for creative client service.