Client communication for technicians | Firstline

Client communication for technicians

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FIRSTLINE: Jan 29, 2009
Learn how to read physical signals so you can hear what pet owners aren't saying.
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FIRSTLINE: Jan 01, 2009
By dvm360.com staff
Leave messages for the pets, not the owners, and have fewer no-shows.
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FIRSTLINE: Jan 01, 2009
Bring up behavioral issues without offending clients.
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FIRSTLINE: Jan 01, 2009
Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.
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VETERINARY ECONOMICS: Jan 01, 2009
By dvm360.com staff
Controlling a frustrated eye roll is sometimes a daunting challenge for front-office staff.
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FIRSTLINE: Dec 04, 2008
By dvm360.com staff
Improve compliance with this client handout.
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FIRSTLINE: Dec 01, 2008
By dvm360.com staff
It's your job to help pets, so it's also your job to help clients—without judging them.
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FIRSTLINE: Dec 01, 2008
Be sure to address pets' troubling behaviors.
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FIRSTLINE: Dec 01, 2008
By dvm360.com staff
When you hear a laughable excuse, laughing is the last thing you should do.
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FIRSTLINE: Nov 13, 2008
By dvm360.com staff
Stop calling clients and e-mail them instead using this timesaving template.
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FIRSTLINE: Nov 01, 2008
Here's how to catapult your client communications to the next level, save money, and make it home in time to put your feet up.
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FIRSTLINE: Nov 01, 2008
Our clients, especially those with cats, don't think year-round heartworm prevention is necessary. What can we do about this?
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DVM360 MAGAZINE: Oct 27, 2008
By dvm360.com staff
St. Joseph, Mo. -- A new Web site aims to help pet owners better understand how to protect their dogs from heart diseases, which affect more than 10 percent of all dogs and 60 percent of older dogs.
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FIRSTLINE: Oct 21, 2008
By dvm360.com staff
Teach clients the potential dangers that await curious cats and dogs.
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FIRSTLINE: Oct 20, 2008
Start fighting obesity the minute an overweight pet waddles in the practice door.