Client communication for technicians | Firstline

Client communication for technicians

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VETERINARY ECONOMICS: Dec 01, 2007
Send your team home on time and impress clients by replacing old-fashioned callbacks with e-mails and text messages.
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VETERINARY ECONOMICS: Sep 01, 2007
Videotaping in the exam room may make everyone nervous at first. But strong communication skills get clients on board with the best care. And this tool can help.
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VETERINARY ECONOMICS: Jul 17, 2007
By dvm360.com staff
A breakdown of communications step by step at a clinic.
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FIRSTLINE: Jul 01, 2007
By dvm360.com staff
When you're faced with savage clients, you need to know which ones you can tame and which ones to release back into the wild.
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FIRSTLINE: Jun 06, 2007
By dvm360.com staff
Sheila Grosdidier discusses the importance of explaining pets' treatment options to clients.
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FIRSTLINE: Jun 01, 2007
By dvm360.com staff
There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing.
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FIRSTLINE: May 01, 2007
How do you handle bad behavior from good pet owners? Use this advice to deal with your most difficult clients and keep messy exchanges to a minimum.
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FIRSTLINE: Apr 01, 2007
Whether from accidents, illness, or euthanasia, pets die every day, often in your hospital. Do you know what to say--and what not to say--to clients before, during, and after a loss?
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FIRSTLINE: Apr 01, 2007
After a loss, take these steps to recognize clients' special relationships with their pets.
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FIRSTLINE: Jan 01, 2007
By dvm360.com staff
You don't need to work very hard to make clients feel uncomfortable, dissatisfied, or irritated. Here's a look at 10 ways to chase off clients.
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FIRSTLINE: Jan 01, 2007
What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.
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DVM360 MAGAZINE: Jan 01, 2007
National Report –– Communication is key to understanding animal-owner bonds, creating strong veterinary-client relationships and best ensuring proper care for pets, according to a recent study.
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VETERINARY ECONOMICS: Dec 01, 2006
Saying goodbye is never easy. And you face this undeniable fact of life every day. The upside: You're in a position to ease your clients through the grieving process and help them celebrate the pets they love.
Sep 01, 2006
By dvm360.com staff
Editor's Note: DVM Newsmagazine asked Cheryl Weber, a grief counselor from the University of Illinois, to share her expertise and advice when a doctor is asked to euthanize a sick animal.
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FIRSTLINE: Aug 01, 2006
Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.