Client communication for technicians | Firstline

Client communication for technicians

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FIRSTLINE: Mar 28, 2017
You hate to see these painful areas in your veterinary patients. Pass on this handout to help your clients overcome and prevent them.
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FIRSTLINE: Mar 27, 2017
By dvm360.com staff
We’ve scoured our site to bring you a collection of some of our favorite senior care tips to use in your veterinary clinic and to send home with your clients.
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FIRSTLINE: Mar 23, 2017
By dvm360.com staff
We’ve combed (see what we did there?) through our archive to bring you the best reader-submitted tips to combat fleas.
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FIRSTLINE: Mar 20, 2017
Veterinary cardiology specialist Dr. Matthew Miller explains the benefits and limitations of using mosquito repellents.
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FIRSTLINE: Mar 15, 2017
By dvm360.com staff
Make sure clients are aware of the signs of heart disease with this in-depth infographic.
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FIRSTLINE: Mar 14, 2017
When transitioning a pet to a new diet, think like the tortoise, not the hare.
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FIRSTLINE: Mar 14, 2017
By dvm360.com staff
Let's be real here: giving clients the ''tick talk'' gets repetitive. Here are a few suggestions to overcome common objections.
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FIRSTLINE: Mar 13, 2017
By dvm360.com staff
Ticks can carry nasty diseases. Help your clients keep their backyards inhospitable by sharing these tips.
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FIRSTLINE: Mar 12, 2017
By dvm360.com staff
Experts say it costs between four and 10 times more to acquire a new customer than it does to keep an existing one. And it costs 30 times more to attract a new client than to keep the ones you have. Clearly nurturing client loyalty makes good business sense.
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FIRSTLINE: Mar 10, 2017
By dvm360.com staff
A fully integrated veterinary team approach ensures plans for top-notch pain management don’t topple over from lack of support.
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FIRSTLINE: Mar 08, 2017
By dvm360.com staff
Though it may sound counterintuitive, offering fewer choices for flea and tick control can lead to more sales and more satisfied veterinary clients.
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FIRSTLINE: Mar 07, 2017
It doesn’t matter how close you were in high school. It’s better not to say anything remotely definitive when you get a “what is this?” Facebook message about a friend’s pet.
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FIRSTLINE: Mar 07, 2017
By dvm360.com staff
Give your veterinary clients the basics on what to expect and how to prepare.
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FIRSTLINE: Mar 06, 2017
By dvm360.com staff
Are your senior patients (especially senior cats) getting the regular care they need at your clinic?
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FIRSTLINE: Mar 06, 2017
By dvm360.com staff
The goal is to make sure clients are using year-round parasite prevention. What if you're unknowingly making them refuse?