Client communication for technicians | Firstline

Client communication for technicians

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FIRSTLINE: Oct 17, 2017
This VTS shares a low-stress handling win from the real world.
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DVM360 MAGAZINE: Oct 15, 2017
By dvm360.com staff
Results from the dvm360 Clinical Updates: Pet Enrichment Survey reveal a disconnect between the importance veterinary professionals place on enrichment in theory and in the exam room.
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VETERINARY MEDICINE: Oct 03, 2017
Fear is a powerful emotion, so when veterinary clients refuse your recommendations, start with empathy.
 
VETTED: Oct 02, 2017
Help pet owners walk a mile in their furry friend's paws with this handout from a dog's perspective on pain.
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FIRSTLINE: Sep 27, 2017
As people, we can anticipate relief for the physical pain we feel. Animals don’t have this luxury. Here’s how to deal with pain coupled with fear, and how pet owners help you heal the hurt.
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DVM360 MAGAZINE: Sep 25, 2017
Yes, price and income affect the demand for veterinary services. But in the case of nutrition, education may be just as important.
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FIRSTLINE: Sep 19, 2017
If your team can't give clients a clear message, there's little hope of compliance (and pet wellness).
Sep 11, 2017
Use CAPC's maps and dvm360's videos, handouts, and ready-made social media posts to help your veterinary care team in your client education efforts on Lyme disease.
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FIRSTLINE: Aug 16, 2017
If some family members are children, the end of summer can be a sensitive time for pets as their routines switch up drastically. Here's how you can help advise your veterinary clients to make sure their pets transition smoothly.
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VETERINARY ECONOMICS: Aug 15, 2017
I scored four appointments for $20. That's pretty good marketing ROI for a veterinary hospital. An old-fashioned thank-you—in snail mail and personalized to them—did the trick.
Aug 08, 2017
Up-to-date CAPC maps can help your veterinary care team in your client education efforts on heartworm—are you using them?
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DVM360 MAGAZINE: Aug 04, 2017
You can brush up on slang, dialect, accents and weird vocabulary to reach pet owners in the exam room. But the best way to be understood in veterinary practice is always, first, to listen.
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FIRSTLINE: Jul 31, 2017
Drs. Dani McVety and Mary Gardner give tips to not only assist the process of death, but also to do good and profound work when it comes to giving a pet their "wings."
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VETERINARY MEDICINE: Jul 25, 2017
By dvm360.com staff
Because, c’mon, as veterinary professionals we know cats aren’t just going to outright say those three little words. Here's a handout depicting the telltale signs that a feline friend is giving his human heart-eyes.