Client communication for technicians | Firstline

Client communication for technicians

source-image
VETERINARY MEDICINE: Feb 21, 2017
By dvm360.com staff
Help pet owners get a handle on their pet’s nutrition needs with this printable tool.
source-image
FIRSTLINE: Feb 21, 2017
Your clients may be fonder of Goldie's golden locks than you imagine. So before you shave that gorgeous mane for an ultrasound exam, make sure you educate veterinary clients about their pet's new haircut.
source-image
VETERINARY MEDICINE: Feb 15, 2017
By dvm360.com staff
Be your veterinary patient’s cheerleader to help your clients stay the course of treatment.
source-image
FIRSTLINE: Feb 14, 2017
Who has time to send smartphone texts, send and receive medical records, manage online appointments and send patient updates and cute pics to information-hungry pet owners? Here's why I think everyone needs this new client-facing team member in their veterinary practice.
source-image
FIRSTLINE: Feb 09, 2017
By dvm360.com staff
Educate your clients on the task of checking their pets for ticks from home, and make sure they know exactly what to do if they find one.
source-image
FIRSTLINE: Feb 08, 2017
Pet owners will feel better with critical input from team members.
source-image
FIRSTLINE: Feb 06, 2017
Sew up parasite prevention gaps with these tailored tips to target a range of veterinary clients.
source-image
VETERINARY ECONOMICS: Feb 06, 2017
Injecting a dose of reality for veterinary clients with diabetic cats isn't painful—it's positively inspiring!
source-image
FIRSTLINE: Feb 04, 2017
Spend a little time educating these veterinary clients and help them avoid errors.
source-image
VETERINARY ECONOMICS: Feb 03, 2017
Kidding! But we know clients tend to religiously follow their breeder's recommendations. Let's realize whether or not they are following the breeder blindly through good communication—not arguing.
source-image
DVM360 MAGAZINE: Feb 01, 2017
By dvm360.com staff
Using prevalence maps from the Companion Animal Parasite Council, you can drive home the importance of year-round prevention to your clients.
source-image
VETTED: Feb 01, 2017
By dvm360.com staff
"I tell veterinary clients, 'If you don't come back for a recheck, even if the animal looks good, then you've wasted my time, your time and your money.'" CVC educator James Noxon, DVM, DACVIM, helpfully but truthfully addresses the real elephant in the room when a dog has otitis and needs medicine at home.
source-image
FIRSTLINE: Jan 25, 2017
Hello, drama! Rhonda the receptionist's toxic relationship with Taylor the technician erupts in real time in front of a veterinary client. Check out this interactive choose-your-own adventure story. Can these relationships be saved?
source-image
FIRSTLINE: Jan 18, 2017
By dvm360.com staff
Your clients are motivated to give their periodontal disease-stricken pets home care treatment. Here’s what CVC speaker and dentistry expert Vickie Byard suggests you tell them.