Client communication for technicians | Firstline

Client communication for technicians

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FIRSTLINE: Nov 06, 2017
Your patient's fight or flight response has kicked in. Help veterinary clients understand why drugs might be the answer.
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FIRSTLINE: Nov 03, 2017
Every pet and client have a story, and you become a part of their story the minute they enter your practice. Here’s a closer look at narrative medicine—a fast-growing medical field with the goal of understanding the stories of those around you—and how it can help your patients, your clients and even you.
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VETTED: Oct 27, 2017
Help veterinary clients and their pets make life better by implementing an efficient behavior treatment plan.
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FIRSTLINE: Oct 26, 2017
Listen up if you want to hang on to your crucial team members.
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FIRSTLINE: Oct 17, 2017
This VTS shares a low-stress handling win from the real world.
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DVM360 MAGAZINE: Oct 15, 2017
By dvm360.com staff
Results from the dvm360 Clinical Updates: Pet Enrichment Survey reveal a disconnect between the importance veterinary professionals place on enrichment in theory and in the exam room.
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VETERINARY MEDICINE: Oct 03, 2017
Fear is a powerful emotion, so when veterinary clients refuse your recommendations, start with empathy.
 
VETTED: Oct 02, 2017
Help pet owners walk a mile in their furry friend's paws with this handout from a dog's perspective on pain.
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FIRSTLINE: Sep 27, 2017
As people, we can anticipate relief for the physical pain we feel. Animals don’t have this luxury. Here’s how to deal with pain coupled with fear, and how pet owners help you heal the hurt.
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DVM360 MAGAZINE: Sep 25, 2017
Yes, price and income affect the demand for veterinary services. But in the case of nutrition, education may be just as important.
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FIRSTLINE: Sep 19, 2017
If your team can't give clients a clear message, there's little hope of compliance (and pet wellness).
Sep 11, 2017
Use CAPC's maps and dvm360's videos, handouts, and ready-made social media posts to help your veterinary care team in your client education efforts on Lyme disease.
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FIRSTLINE: Aug 16, 2017
If some family members are children, the end of summer can be a sensitive time for pets as their routines switch up drastically. Here's how you can help advise your veterinary clients to make sure their pets transition smoothly.
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VETERINARY ECONOMICS: Aug 15, 2017
I scored four appointments for $20. That's pretty good marketing ROI for a veterinary hospital. An old-fashioned thank-you—in snail mail and personalized to them—did the trick.