Client communication for technicians | Firstline

Client communication for technicians

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FIRSTLINE: Jul 17, 2018
Veterinary team—there's more to it than "open door, walk through." Learn the benefits of the nonverbal messages you could be sending.
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FIRSTLINE: Jul 16, 2018
The “my cat doesn’t go outside” excuse won’t cut it anymore. Here’s how to convert those resistant veterinary clients.
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FIRSTLINE: Jul 03, 2018
Just one team member can spark a full on conversion in the clinic.
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VETERINARY MEDICINE: Jul 03, 2018
I learned firsthand this year how hard these injuries are for pets and their owners.
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VETTED: Jun 21, 2018
Money makes the world go ‘round. It’s also a large reason your veterinary clients won’t buy the preventives their pets need. Here are some tips from the experts to explain the value to pet owners.
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VETTED: Jun 21, 2018
By dvm360.com staff
A survey of veterinary teams and their clients yielded some buggy data. Namely, there was a difference between what veterinary teams thought pet owners learned and valued, and what pet owners thought and valued. Is this you?
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VETTED: Jun 15, 2018
Use this printable handout to help veterinary clients understand what's happening with their pet's joint, and how it can be repaired.
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FIRSTLINE: Jun 15, 2018
Let’s learn what Elvis Presley, Steppenwolf and George Thorogood can teach us to coach pet owners through their precocious pooches’ bad manners.
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FIRSTLINE: Jun 14, 2018
Veterinary professionals are falling victim to vicious online attacks from pet owners and advocacy groups. Find out how to protect yourself from an attack—and what to do if one occurs.
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FIRSTLINE: Jun 05, 2018
If your veterinary hospital is like most, it’s not full of mercenary pirates looking to swindle pet owners. You care about pets, and it costs money to run your hospital. My pitch? Take the veterinarians out of these money chats and empower the nonmedical team to step up.
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VETTED: Jun 05, 2018
Your veterinary client is becoming fearful of her dog’s food-based aggression. Here’s a handout to explain what food guarding is, how they can make it better and what might make it worse.
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VETTED: Jun 05, 2018
Seizures are largely unexpected, and largely scary to pet parents. This handout covers the how and why as well as what pet parents can do in the event of a seizure.
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FIRSTLINE: Jun 01, 2018
When you go to a veterinary conference to get smarter, make sure you share your journey on social media.
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DVM360 MAGAZINE: Jun 01, 2018
As a veterinarian, I firmly believed only in what science could prove. Until I met Rachel.
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VETTED: May 14, 2018
By dvm360.com staff
Topics like congestive heart failure are difficult to explain to veterinary clients. We wrote out some social media posts to give you a hand.