Client communication for technicians | Firstline

Client communication for technicians

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FIRSTLINE: Sep 07, 2018
Time to switch your scrub cap out for your teaching cap. Here’s an in-depth look at how to talk your veterinary clients through at-home administration of subcutaneous fluids.
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FIRSTLINE: Sep 05, 2018
Otitis cases may need more than one appointment to resolve, but how do you get clients to see the importance of bringing their pet back to the clinic?
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VETERINARY ECONOMICS: Aug 30, 2018
Help enforce the importance of parasite prevention for new kitten owners with this printable handout.
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VETTED: Aug 29, 2018
Free vaccines! Loyalty points! Dental care discounts!
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FIRSTLINE: Aug 24, 2018
Add some oomph to your heartworm prevention conversations with these tips.
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FIRSTLINE: Aug 22, 2018
Educating veterinary clients on the ins and outs of congestive heart failure can be tough. Here’s help.
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VETTED: Aug 03, 2018
Eliminate the stress of elimination for veterinary clients and their fur babies with this handout.
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VETTED: Aug 01, 2018
By dvm360.com staff
For pet owners who are habitually tardy with refills, a pill organizer could be just the thing to remind them.
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VETTED: Jul 24, 2018
With exam room conversations about pet obesity, you’re playing the long game. It might take a few chats to get a veterinary client on board that there’s a problem and then more talking to agree to a plan. Don’t get frustrated. Try this.
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VETERINARY ECONOMICS: Jul 20, 2018
A simple switch of a single word could drive veterinary client compliance through the roof.
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FIRSTLINE: Jul 17, 2018
Veterinary team—there's more to it than "open door, walk through." Learn the benefits of the nonverbal messages you could be sending.
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FIRSTLINE: Jul 16, 2018
The “my cat doesn’t go outside” excuse won’t cut it anymore. Here’s how to convert those resistant veterinary clients.
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FIRSTLINE: Jul 03, 2018
Just one team member can spark a full on conversion in the clinic.
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VETERINARY MEDICINE: Jul 03, 2018
I learned firsthand this year how hard these injuries are for pets and their owners.
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VETTED: Jun 21, 2018
Money makes the world go ‘round. It’s also a large reason your veterinary clients won’t buy the preventives their pets need. Here are some tips from the experts to explain the value to pet owners.