Client communication for technicians | Firstline

Client communication for technicians

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FIRSTLINE: Jan 18, 2017
By dvm360.com staff
Your clients are motivated to give their periodontal disease-stricken pets home care treatment. Here’s what CVC speaker and dentistry expert Vickie Byard suggests you tell them.
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FIRSTLINE: Jan 13, 2017
Look, we can’t go home with our clients to make sure they’re following our advice. But we can offer them classes to make sure they’re getting the knowledge to offer the care their pets need.
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VETERINARY MEDICINE: Jan 10, 2017
Client communication is an essential part of the prevention cycle.
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FIRSTLINE: Jan 09, 2017
The Veterinary Hospital Managers Association shares Insider's Insights data on who's talking to pet owners about financing options—and when they're broaching the topic.
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FIRSTLINE: Jan 05, 2017
By dvm360.com staff
Your patients with feline immunodeficiency virus can live full and healthy lives, with a couple of cat-veats.
 
VETTED: Jan 05, 2017
By dvm360.com staff
When a flea, tick or heartworm preventive doesn't work, this veterinary practice manager doesn't point fingers. Here's why.
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VETERINARY MEDICINE: Jan 03, 2017
Veterinary parasitologist Richard Gerhold sets the record straight about monthly preventive medications and the possibility of pets still picking up parasites.
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FIRSTLINE: Dec 20, 2016
Your veterinary client is still confused about online pharmacies and you still don’t know what to say. Use these ideas to get started.
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FIRSTLINE: Dec 16, 2016
By dvm360.com staff
Your veterinary clients can start here when it comes to training their feline friend.
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FIRSTLINE: Dec 09, 2016
This skill centers the pets’ focus on you and encourages positive engagement.
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FIRSTLINE: Nov 30, 2016
Educate veterinary clients to help you get to the bottom of cats' behavioral issues by taking advantage of their smartphones. Snapchat filters optional.
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FIRSTLINE: Nov 29, 2016
By dvm360.com staff
Exclusive data points to how veterinary practice has changed—and predicts what's in store for the future for the veterinary team.
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FIRSTLINE: Nov 21, 2016
By dvm360.com staff
Suck that urine up and use it to run urine specific gravity, says Dr. Craig Thompson.
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VETERINARY ECONOMICS: Nov 18, 2016
Paying attention to generational differences in your clients is about more than millennials. Take a look at what your older veterinary clients want from you.