Client communication for technicians | Firstline

Client communication for technicians

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FIRSTLINE: Sep 19, 2017
If your team can't give clients a clear message, there's little hope of compliance (and pet wellness).
Sep 11, 2017
Use CAPC's maps and dvm360's videos, handouts, and ready-made social media posts to help your veterinary care team in your client education efforts on Lyme disease.
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FIRSTLINE: Aug 16, 2017
If some family members are children, the end of summer can be a sensitive time for pets as their routines switch up drastically. Here's how you can help advise your veterinary clients to make sure their pets transition smoothly.
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VETERINARY ECONOMICS: Aug 15, 2017
I scored four appointments for $20. That's pretty good marketing ROI for a veterinary hospital. An old-fashioned thank-you—in snail mail and personalized to them—did the trick.
Aug 08, 2017
Up-to-date CAPC maps can help your veterinary care team in your client education efforts on heartworm—are you using them?
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DVM360 MAGAZINE: Aug 04, 2017
You can brush up on slang, dialect, accents and weird vocabulary to reach pet owners in the exam room. But the best way to be understood in veterinary practice is always, first, to listen.
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VETERINARY MEDICINE: Jul 25, 2017
By dvm360.com staff
Because, c’mon, as veterinary professionals we know cats aren’t just going to outright say those three little words. Here's a handout depicting the telltale signs that a feline friend is giving his human heart-eyes.
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FIRSTLINE: Jul 24, 2017
Your extended contact with pet owners means extra opportunities for spreading awareness about pain, says Dr. Michael Petty.
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FIRSTLINE: Jul 14, 2017
1. Stop staring so much at cats, dogs. (Seriously) 2. Step up. Those patients need your advocacy!
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FIRSTLINE: Jul 12, 2017
By dvm360.com staff
You need to give an elevator speech to clients about your Fear Free certification. Let us do the talking for you.
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FIRSTLINE: Jul 12, 2017
How you can play a vital role in helping owners make the right choice and ensure a lifelong bond.
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DVM360 MAGAZINE: Jul 10, 2017
Pet owners need hospice and euthanasia help in your patients’ rough moments. Brush up on your client communication and manage these exam room and home encounters right.
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FIRSTLINE: Jul 06, 2017
For us, veterinary medicine is a form of friendship, and caring for hospice and palliative-care patients is a team activity that asks for attention, care and skill from every single team member in our hospitals.
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FIRSTLINE: Jul 01, 2017
What can you do to help comfort the pet—and the veterinary client—during those final days?
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FIRSTLINE: Jun 28, 2017
How can you talk to pet owners about euthanasia when their immediate reaction is to flinch away from the very word? Here are some tips to help your veterinary team smooth the transition for clients.