Client communication for technicians | Firstline

Client communication for technicians

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FIRSTLINE: Oct 30, 2018
Your veterinary clients know you can’t feed a human baby what you feed an adult. And yet, they may think nothing of filling their puppy’s bowl with kibble meant for mature dogs and vice versa. Be ready to counsel them on how a pup’s nutritional needs change as it grows.
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FIRSTLINE: Oct 19, 2018
Specialists lean on their veterinary technicians as extra sets of hands—and eyes.
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FIRSTLINE: Oct 09, 2018
Techs are well-suited to provide guidance to pet owners in upsetting and unfamiliar circumstances, Dr. Mary Gardner says.
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FIRSTLINE: Sep 21, 2018
By dvm360.com staff
This veterinary technician recommends keeping open lines of communication when you might need the go-ahead for dental procedures.
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FIRSTLINE: Sep 19, 2018
Hey veterinarians, overwhelmed? Unburden yourself and use your techs, says this Fetch dvm360 speaker.
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FIRSTLINE: Sep 07, 2018
Time to switch your scrub cap out for your teaching cap. Here’s an in-depth look at how to talk your veterinary clients through at-home administration of subcutaneous fluids.
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FIRSTLINE: Sep 05, 2018
Otitis cases may need more than one appointment to resolve, but how do you get clients to see the importance of bringing their pet back to the clinic?
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VETERINARY ECONOMICS: Aug 30, 2018
Help enforce the importance of parasite prevention for new kitten owners with this printable handout.
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VETTED: Aug 29, 2018
Free vaccines! Loyalty points! Dental care discounts!
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FIRSTLINE: Aug 24, 2018
Add some oomph to your heartworm prevention conversations with these tips.
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FIRSTLINE: Aug 22, 2018
Educating veterinary clients on the ins and outs of congestive heart failure can be tough. Here’s help.
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VETTED: Aug 03, 2018
Eliminate the stress of elimination for veterinary clients and their fur babies with this handout.
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VETTED: Aug 01, 2018
By dvm360.com staff
For pet owners who are habitually tardy with refills, a pill organizer could be just the thing to remind them.
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VETTED: Jul 24, 2018
With exam room conversations about pet obesity, you’re playing the long game. It might take a few chats to get a veterinary client on board that there’s a problem and then more talking to agree to a plan. Don’t get frustrated. Try this.
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VETERINARY ECONOMICS: Jul 20, 2018
A simple switch of a single word could drive veterinary client compliance through the roof.