Client communication for technicians | Firstline

Client communication for technicians

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FIRSTLINE: Jul 24, 2017
Your extended contact with pet owners means extra opportunities for spreading awareness about pain, says Dr. Michael Petty.
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FIRSTLINE: Jul 14, 2017
1. Stop staring so much at cats, dogs. (Seriously) 2. Step up. Those patients need your advocacy!
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FIRSTLINE: Jul 12, 2017
By dvm360.com staff
You need to give an elevator speech to clients about your Fear Free certification. Let us do the talking for you.
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FIRSTLINE: Jul 12, 2017
How you can play a vital role in helping owners make the right choice and ensure a lifelong bond.
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DVM360 MAGAZINE: Jul 10, 2017
Pet owners need hospice and euthanasia help in your patients’ rough moments. Brush up on your client communication and manage these exam room and home encounters right.
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FIRSTLINE: Jul 06, 2017
For us, veterinary medicine is a form of friendship, and caring for hospice and palliative-care patients is a team activity that asks for attention, care and skill from every single team member in our hospitals.
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FIRSTLINE: Jul 01, 2017
What can you do to help comfort the pet—and the veterinary client—during those final days?
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FIRSTLINE: Jun 28, 2017
How can you talk to pet owners about euthanasia when their immediate reaction is to flinch away from the very word? Here are some tips to help your veterinary team smooth the transition for clients.
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dvm360.com: Jun 27, 2017
By dvm360.com staff
Caring for pets in their final moments is a frequent reality for veterinary professionals. Here are 30 of the most raw, poignant, honest and sometimes rueful confessions to highlight this special responsibility you have to your patients.
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FIRSTLINE: Jun 19, 2017
Our practice created a special garden to remember the pets that are no longer with us. This rock garden has become a foundation for our relationship with pets and their families.
Jun 19, 2017
Why you need a bereavement coordinator—and how it helps your veterinary team.
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FIRSTLINE: May 30, 2017
Embrace the immediacy of the medium.
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FIRSTLINE: May 19, 2017
By dvm360.com staff
Red alert: Are you missing warning signs from clients? Live from CVC Virginia Beach, we share trade secrets from CVC educator Brian Conrad's can't-be-missed session.
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DVM360 MAGAZINE: May 18, 2017
By dvm360.com staff
Do clients roll their eyes when you recommend bathing and antihistamines for tough derm cases?
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VETERINARY MEDICINE: May 12, 2017
If your veterinary clients think food puzzles need no introduction, they’ll likely end up with bored, frustrated felines. Share these tips for easing cats into the idea of working for their food.