Client communication for technicians | Firstline

Client communication for technicians

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FIRSTLINE: Mar 23, 2017
By dvm360.com staff
We’ve combed (see what we did there?) through our archive to bring you the best reader-submitted tips to combat fleas.
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FIRSTLINE: Mar 20, 2017
Veterinary cardiology specialist Dr. Matthew Miller explains the benefits and limitations of using mosquito repellents.
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FIRSTLINE: Mar 15, 2017
By dvm360.com staff
Make sure clients are aware of the signs of heart disease with this in-depth infographic.
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FIRSTLINE: Mar 14, 2017
When transitioning a pet to a new diet, think like the tortoise, not the hare.
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FIRSTLINE: Mar 14, 2017
By dvm360.com staff
Let's be real here: giving clients the ''tick talk'' gets repetitive. Here are a few suggestions to overcome common objections.
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FIRSTLINE: Mar 13, 2017
By dvm360.com staff
Ticks can carry nasty diseases. Help your clients keep their backyards inhospitable by sharing these tips.
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FIRSTLINE: Mar 12, 2017
By dvm360.com staff
Experts say it costs between four and 10 times more to acquire a new customer than it does to keep an existing one. And it costs 30 times more to attract a new client than to keep the ones you have. Clearly nurturing client loyalty makes good business sense.
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FIRSTLINE: Mar 10, 2017
By dvm360.com staff
A fully integrated veterinary team approach ensures plans for top-notch pain management don’t topple over from lack of support.
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FIRSTLINE: Mar 08, 2017
By dvm360.com staff
Though it may sound counterintuitive, offering fewer choices for flea and tick control can lead to more sales and more satisfied veterinary clients.
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FIRSTLINE: Mar 07, 2017
It doesn’t matter how close you were in high school. It’s better not to say anything remotely definitive when you get a “what is this?” Facebook message about a friend’s pet.
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FIRSTLINE: Mar 07, 2017
By dvm360.com staff
Give your veterinary clients the basics on what to expect and how to prepare.
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FIRSTLINE: Mar 06, 2017
By dvm360.com staff
Are your senior patients (especially senior cats) getting the regular care they need at your clinic?
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FIRSTLINE: Mar 06, 2017
By dvm360.com staff
The goal is to make sure clients are using year-round parasite prevention. What if you're unknowingly making them refuse?
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FIRSTLINE: Mar 02, 2017
When the client can’t pay, know what to do and say. Expert and CVC speaker Danielle Russ, BS, BA, AS, LVT, says that there are silver linings you can give to these bleak situations.
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dvm360.com: Mar 02, 2017
By dvm360.com staff
Heartworm prevention is crucial to pets' health—now if only your veterinary clients could remember to give it to them. Here's an arsenal of tools to streamline your heartworm recommendations, stay up-to-date on the latest research and increase client compliance. (With an educational grant provided by Ceva)