Client communication for managers | Firstline

Client communication for managers

Jun 25, 2015
By dvm360.com staff
Don't let clients be fooled by fleas! Take 20 minutes in your next team meeting to discuss each of these barriers to flea prevention—and make a plan for better client communication about these pesky parasites.
source-image
dvm360.com: Jun 25, 2015
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
source-image
dvm360.com: Jun 24, 2015
By dvm360.com staff
Fleas are frustrating, for all involved. But we wonder, is there a communication gap between practitioners and clients that could be making the fight against fleas even worse?
source-image
VETERINARY ECONOMICS: Jun 22, 2015
By dvm360.com staff
Tell your pet owners not to panic and follow these tips to handle a dreaded flea infestation.
source-image
dvm360.com: Jun 19, 2015
Fear-Free veterinary visits start before the dog trots through your front door. Pet owners can help by training these three behaviors to make the exam a less stressful experience.
source-image
VETERINARY ECONOMICS: Jun 19, 2015
By dvm360.com staff
Don’t let clients jump to conclusions when it comes to fleas. Give them these handouts to clear up any confusion.
source-image
FIRSTLINE: Jun 10, 2015
By dvm360.com staff
When pet owners struggle with the choice of deciding when it's time to euthanize, suggest this exercise.
source-image
FIRSTLINE: Jun 09, 2015
By dvm360.com staff
Hear that? It's silence in your reception area. And it's one of the worst sounds in the world. Here's how one veterinary team uses wellness plans to bring life back to their practice.
source-image
FIRSTLINE: Jun 08, 2015
Sometimes client conversations take a horrifying turn. Practice taking control of these discussions.
source-image
VETERINARY ECONOMICS: Jun 01, 2015
If life were like the movies, everything and everyone in the reception area would have something to say. Listen up ...
source-image
FIRSTLINE: May 11, 2015
Check out this common client question, then use the answer below to customize your own response that gently educates pet owners.
source-image
VETERINARY ECONOMICS: May 05, 2015
Download this sample survey to see if clients think working with your veterinary practice is too hard.
source-image
dvm360.com: Apr 24, 2015
By dvm360.com staff
Dr. Andy Roark recommends leveraging confrontation to benefit clinic and client.
source-image
FIRSTLINE: Apr 10, 2015
Explain—don’t complain—to convince clients into better compliance for their pets’ health.
source-image
FIRSTLINE: Apr 06, 2015
It’s a crime to let parasite education be boring or ineffective. Use these tips to spotlight arresting information to help pet owners offer their pets the best care.