Client communication for managers | Firstline

Client communication for managers

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DVM360 MAGAZINE: Apr 04, 2018
I visited a wonderful human medicine practice that inspires me, and I came across the poster that inspires them. Their personable skills are easier to come by than you think.
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FIRSTLINE: Apr 02, 2018
Your clients have researched vaccines from every website their search engine could churn up. Some are factual, others … not so much. Hand them this handout to steer them toward your veterinary knowledge instead.
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FIRSTLINE: Mar 30, 2018
In a kitty cat coup, your veterinary clinic cat fires Rhonda the Receptionist and takes over the front desk.
 
VETTED: Mar 14, 2018
A dvm360 pie chart.
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FIRSTLINE: Mar 13, 2018
Your veterinary client thinks that heartworms are nothing more than a made up scam for money. Here's how I like to steer them straight.
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FIRSTLINE: Mar 08, 2018
Wireless doorbells offer veterinary receptionists a subtle signal to call for help when things get hairy at the front desk.
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dvm360.com: Mar 07, 2018
By dvm360.com staff
Is it just us or does it feel like fleas are just everywhere? When veterinary clients don't see the need for year-round prevention, you and your team have your work cut out for you. Here's help. (With an educational grant provided by Zoetis)
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VETERINARY ECONOMICS: Mar 02, 2018
By dvm360.com staff
Use your clients' device dependency to your advantage.
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CUSTOM VETERINARY MEDIA: Mar 02, 2018
By dvm360.com staff
View highlights from CE presentations and download PDFs of each. (Sponsored by Blue Buffalo)
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FIRSTLINE: Feb 28, 2018
Set up good vibes for your patients (and their owners) in a hurry.
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FIRSTLINE: Feb 23, 2018
Your veterinary clients want their cats to keep their claws. What they don't want is said claws on their furniture, carpet or any other forbidden-but-scratch-perfect place. Here's help.
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VETTED: Feb 22, 2018
By dvm360.com staff
Does veterinary practice ever feel like a freaky episode of "Black Mirror"? It's often the clients. (Nope, it’s always the clients. Love 'em, but what the what?!) Here are six tales readers shared with us. Warning: The first story is dark ...
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FIRSTLINE: Feb 13, 2018
By dvm360.com staff
Check out this advice for how to respond to pet owners who say they can't pay for their pet's veterinary care.
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FIRSTLINE: Feb 03, 2018
By dvm360.com staff
Your millennial clients are hungry for data about their pets’ dental needs, according to the Merck-Unfenced Pet Owner Paths research, which looks at the steps pet owners take when making decisions about their pets’ health. Here’s where they’re getting their information—and how you can influence them.
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VETERINARY ECONOMICS: Jan 23, 2018
By dvm360.com staff
We can’t wait to show you these wait-eliminating companies that offer direct appointment booking to help veterinary clients skip the wait … you get the picture.