Client communication for managers | Firstline

Client communication for managers

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dvm360.com: Apr 24, 2015
By dvm360.com staff
Dr. Andy Roark recommends leveraging confrontation to benefit clinic and client.
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FIRSTLINE: Apr 10, 2015
Explain—don’t complain—to convince clients into better compliance for their pets’ health.
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FIRSTLINE: Apr 06, 2015
It’s a crime to let parasite education be boring or ineffective. Use these tips to spotlight arresting information to help pet owners offer their pets the best care.
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VETERINARY ECONOMICS: Mar 20, 2015
By dvm360.com staff
Money is the elephant in the (exam) room. Here's how to avoid awkward situations related to pets' healthcare costs.
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VETERINARY ECONOMICS: Mar 18, 2015
In this video how-to, Dr. Andy Roark gives his step-by-step instructions to make your recommendations stick with pet owners long after they've left your clinic.
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FIRSTLINE: Mar 13, 2015
By dvm360.com staff
Arm your veterinary team to help pet owners protect themselves from these fugitives.
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FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
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FIRSTLINE: Mar 10, 2015
Sometimes veterinary client conversations take a horrifying turn. Here’s help to take control of these discussions.
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FIRSTLINE: Mar 04, 2015
A calmer client means a calmer pet.
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VETERINARY ECONOMICS: Mar 03, 2015
By dvm360.com staff
Use your social media network to educate veterinary clients and raise awareness about tick facts and figures with these tweets and posts.
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FIRSTLINE: Mar 03, 2015
Check out this Q&A to answer one of pet owners' top questions about parasites.
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dvm360.com: Mar 02, 2015
By dvm360.com staff
Keep veterinary clients (and their pets, of course!) safe from ticks and tick-borne diseases with these educational handouts.
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VETERINARY ECONOMICS: Mar 01, 2015
By dvm360.com staff
Managers were asked to give their perceptions of what their clients wanted.
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DVM360 MAGAZINE: Feb 26, 2015
A code in the patient record could come back to haunt you.
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FIRSTLINE: Feb 19, 2015
Shawn McVey counsels a practice manager who's fed up with the staff time it takes to price match veterinary drugs to stay competitive with online pharmacies.