Client communication for managers | Firstline

Client communication for managers

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VETTED: Jun 21, 2018
Money makes the world go ‘round. It’s also a large reason your veterinary clients won’t buy the preventives their pets need. Here are some tips from the experts to explain the value to pet owners.
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FIRSTLINE: Jun 14, 2018
Veterinary professionals are falling victim to vicious online attacks from pet owners and advocacy groups. Find out how to protect yourself from an attack—and what to do if one occurs.
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FIRSTLINE: Jun 05, 2018
If your veterinary hospital is like most, it’s not full of mercenary pirates looking to swindle pet owners. You care about pets, and it costs money to run your hospital. My pitch? Take the veterinarians out of these money chats and empower the nonmedical team to step up.
 
VETTED: Jun 05, 2018
Your veterinary client is becoming fearful of her dog’s food-based aggression. Here’s a handout to explain what food guarding is, how they can make it better and what might make it worse.
 
VETTED: Jun 05, 2018
Seizures are largely unexpected, and largely scary to pet parents. This handout covers the how and why as well as what pet parents can do in the event of a seizure.
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FIRSTLINE: Jun 01, 2018
When you go to a veterinary conference to get smarter, make sure you share your journey on social media.
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DVM360 MAGAZINE: Jun 01, 2018
As a veterinarian, I firmly believed only in what science could prove. Until I met Rachel.
 
VETTED: May 14, 2018
By dvm360.com staff
Topics like congestive heart failure are difficult to explain to veterinary clients. We wrote out some social media posts to give you a hand.
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DVM360 MAGAZINE: May 09, 2018
Discussing cardiac disease can be like speaking a different language for your veterinary clients. Put things into terms they can understand—this handout will get you started.
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VETERINARY ECONOMICS: May 07, 2018
Cat owners need help simply getting kitties to your veterinary clinic's door.
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DVM360 MAGAZINE: May 03, 2018
Well, a LOT of pennies for your thoughts. As in, we’ll pay you for the brilliant problem-solving ideas you’ve come up with within the veterinary world.
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DVM360 MAGAZINE: May 01, 2018
Equine veterinary professionals learn a lot of safety protocols. But one real danger rarely gets addressed in practice—and that needs to change, these experts say.
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DVM360 MAGAZINE: Apr 04, 2018
I visited a wonderful human medicine practice that inspires me, and I came across the poster that inspires them. Their personable skills are easier to come by than you think.
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FIRSTLINE: Apr 02, 2018
Your clients have researched vaccines from every website their search engine could churn up. Some are factual, others … not so much. Hand them this handout to steer them toward your veterinary knowledge instead.
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FIRSTLINE: Mar 30, 2018
In a kitty cat coup, your veterinary clinic cat fires Rhonda the Receptionist and takes over the front desk.