Client communication for managers | Firstline

Client communication for managers

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DVM360 MAGAZINE: Feb 26, 2015
A code in the patient record could come back to haunt you.
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FIRSTLINE: Feb 19, 2015
Shawn McVey counsels a practice manager who's fed up with the staff time it takes to price match veterinary drugs to stay competitive with online pharmacies.
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FIRSTLINE: Feb 11, 2015
By dvm360.com staff
A wooden nickel saves the day when veterinary clients grow restless waiting for their pets' in-house diagnostics.
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VETERINARY ECONOMICS: Feb 04, 2015
By dvm360.com staff
Get the essential information for pet owners.
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VETERINARY ECONOMICS: Feb 01, 2015
See how three different invoices got very different results in pet owners' perception of value.
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DVM360 MAGAZINE: Jan 26, 2015
Transparency helps avoid nasty client surprises.
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FIRSTLINE: Jan 15, 2015
Each ring of the phone is a chance to educate a pet owner and elevate the level of veterinary care pets receive.
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FIRSTLINE: Jan 12, 2015
A series of unfortunate events showed me how pet owners play a critical role in accurate blood work.
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dvm360.com: Jan 06, 2015
By dvm360.com staff
This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to discuss heartworm disease with clients and promote year-round prevention in dogs and cats. (With an educational grant provided by Merck Animal Health)

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FIRSTLINE: Dec 15, 2014
By dvm360.com staff
Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.
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FIRSTLINE: Nov 01, 2014
Use these leash tips to help pet owners get dogs to your practice in comfort.
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VETERINARY ECONOMICS: Nov 01, 2014
By dvm360.com staff
Use these coloring sheets to educate your littlest pet owners—and their parents—about the tasks and responsibilities children can assume with supervision.
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VETERINARY ECONOMICS: Oct 31, 2014
By dvm360.com staff
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dvm360.com: Oct 02, 2014
By dvm360.com staff
Articles, tips, handouts, videos and tools all designed to make it easy to discuss veterinary care for pets with your team and clients.
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VETERINARY ECONOMICS: Oct 01, 2014
By dvm360.com staff
Follow these steps to add value to the service you offer clients and demonstrate how well your veterinary practice cares for pets.