Client communication for managers

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VETERINARY ECONOMICS: Sep 01, 2014
Elicit specific info the right way—especially about preventive care compliance—and you'll get more details and opportunities to educate.
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VETERINARY ECONOMICS: Sep 01, 2014
You may not possess x-ray vision or super strength, but you can cultivate your powers of client communication to ensure the best care for pets.
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FIRSTLINE: Sep 01, 2014
Feeling beat up, put down and turned around? Use these tips to handle difficult clients.
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FIRSTLINE: Aug 08, 2014
This veterinary team made a video to show the compassionate, people-side of their practice.
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FIRSTLINE: Aug 01, 2014
Improve client compliance with dental care using these "ahhh-worthy" sample scripts at your next veterinary team meeting.
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FIRSTLINE: Aug 01, 2014
By dvm360.com staff
Use this sample chart to review areas where your veterinary practice is doing well with dental care compliance and where you need to improve.
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FIRSTLINE: Aug 01, 2014
Forget the old ideas of scaredy cats and fraidy dogs. You can make veterinary visits more comfortable for every patient with these simple steps.
 
dvm360: Aug 01, 2014
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss dental care with your veterinary team and clients. (With an educational grant provided by Virbac)
Jul 16, 2014
Want in on monthly and annual wellness plans? Start by simplifying your veterinary practice's options.
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VETERINARY ECONOMICS: Jul 16, 2014
By dvm360.com staff
Train your team on how to talk wellness packages with clients using this sample flow chart.
 
dvm360: Jul 01, 2014
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
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DVM360 MAGAZINE: Jun 17, 2014
By dvm360.com staff
Veterinarians dedicating their careers to hospice and euthansia medicine may be pioneering the profession's next specialty—at clients' request.
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VETERINARY ECONOMICS: Jun 15, 2014
Q: We're getting some clients who don't want to pay for and don't see the need for some at-home pain control drugs. Can you offer us any tips for explaining the value and importance of pain control for pets?
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VETERINARY ECONOMICS: Jun 12, 2014
By dvm360.com staff
Put these feline-focused handouts to work for your veterinary clinic today.
Jun 05, 2014
By dvm360.com staff
Do you know what your clients think they know about their dogs' dental health?