Client communication for managers | Firstline

Client communication for managers

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VETERINARY ECONOMICS: Sep 23, 2016
CVC educator Bash Halow, LVT, CVPM, is afire with excitement about the power of the "push notification" to connect to veterinary hospital clients.
 
VETTED: Sep 19, 2016
Well, most of the time. With education. So put on your teaching caps and meet these clients where they are (so you can lead them where you need them to go).
 
VETTED: Sep 13, 2016
These days, there may be fewer f-bombs from your favorite CVC speaker and dvm360 contributor, but McVey still brings the heat when it comes to the toughest issues in veterinary medicine.
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VETERINARY ECONOMICS: Sep 13, 2016
Consider these scripts when fielding questions from veterinary clients about the cost of flea, tick and heartworm preventives.
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FIRSTLINE: Sep 10, 2016
By dvm360.com staff
You know you're not really getting the full picture of what your veterinary patients eat. Here's a form to help you get a little fuller picture of a dog's diet.
 
VETTED: Sep 02, 2016
Sometimes pet owners need just a little more time with their pets before they can let go. Our hospital built a hospice care and euthanasia program to meet all of our clients' needs during this time of transition.
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FIRSTLINE: Aug 31, 2016
Drs. Dani McVety and Mary Gardner give tips to not only assist the process of death, but also to do good and profound work when it comes to giving a pet their "wings."
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VETERINARY ECONOMICS: Aug 31, 2016
CVC educator Karen Felsted, CPA, MS, DVM, CVPM lays out the need to explain fully the value of the medicine you provide and the ways to pay for it.
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FIRSTLINE: Aug 30, 2016
Our visits are action-packed, and our clients are time-strapped. But at our veterinary hospital, DVMs and technicians make sure we don't miss some crucial questions about home life and history for our patients.
 
VETTED: Aug 23, 2016
"It's not you, it's me." ... Well, OK, maybe it is you, says Bash Halow, LVT, CVPM. In this episode, he pulls back the curtain on veterinary consultancy. Are YOU the problem in your practice?
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VETERINARY ECONOMICS: Aug 18, 2016
Is your veterinary team tired of having the flea, tick, heartworm, parasite talks with pet owners? Look for the stark piece of data or the emotional hook to get them engaged again.
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FIRSTLINE: Aug 15, 2016
By dvm360.com staff
We're not selling you on pet insurance here. But if you're sold on pet insurance and want your veterinary clients sold on it too, here are steps to make that happen.
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FIRSTLINE: Aug 15, 2016
By dvm360.com staff
Help more kitties get the healthcare they need with this checklist to make it easier to get kitties to your practice.
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VETERINARY ECONOMICS: Aug 15, 2016
Here's how to open the door to more adherence from veterinary clients and make your program a better fit.
 
VETTED: Aug 08, 2016
It's time for your veterinary team to dump these really bad service gems.