Client communication for managers | Firstline

Client communication for managers

 
VETTED: Jul 26, 2016
Compassion fatigue is a real and dangerous threat to the health of veterinary professionals and their patients, but Licensed Professional Counselor and Certified Veterinary Technician Becky Murray of Veterinary Specialty Center has mapped out a guide for healthy coping.
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VETERINARY ECONOMICS: Jul 18, 2016
Medicine and business benefit when the staff is on the same page.
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FIRSTLINE: Jul 18, 2016
You’re gonna be all “#Snapcat THIS!” and “#Instadog THAT!”
 
VETTED: Jul 15, 2016
Old. Geriatric. Senior! How do these words make you feel? It's time to reframe your senior diagnostic conversations with veterinary clients with these three steps with this advice from a dvm360/VHMA Practice Manager of the Year contestant.
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FIRSTLINE: Jul 14, 2016
A reminder that what works in life also works in the veterinary clinic.
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VETERINARY ECONOMICS: Jul 13, 2016
By dvm360.com staff
First, break down your stereotypes of older pet owners. (Hint: They don't all like to be treated as cute, little ol' people.) Second, start trying out these tips today for better communication with this growing population of veterinary clients.
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VETERINARY ECONOMICS: Jul 12, 2016
By dvm360.com staff
VHMA members spill their best kept secrets for better customer service.
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DVM360 MAGAZINE: Jul 11, 2016
Is it the practice owner's job to put a stop to insulting client behavior directed toward his team?
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DVM360 MAGAZINE: Jul 06, 2016
By dvm360.com staff
"Veterinarians do not need to be worrying about personal issues in people's homes," says one Facebook user in response to the latest ethical dilemma from Marc Rosenberg, VMD.
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FIRSTLINE: Jun 24, 2016
Facebook, Twitter, Instagram, Pinterest—it doesn't matter which social media platforms your veterinary practice has its hooks in. Want to succeed? You can't just talk AT people...you gotta talk TO people!
 
VETTED: Jun 17, 2016
By dvm360.com staff
dvm360 expert Brian Conrad, CVPM, gets black and white about the benefits of therapeutic diets, how to sell them to clients and how to convince veterinary hospital management that it's a totally brilliant idea.
 
VETTED: Jun 13, 2016
Don’t judge pet owners who get their advice from TV trainers—guide them toward a better outcome with these thoughtful tips from a behavior expert and a certified professional dog trainer.
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FIRSTLINE: Jun 10, 2016
By dvm360.com staff
Straight from the pros: three quick tips to go from novice to expert fast.
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VETERINARY ECONOMICS: Jun 08, 2016
Here are five simple reasons I see better outcomes and happier clients when everyone in my veterinary hospital offers estimates and treatment plans every time.
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VETERINARY ECONOMICS: Jun 07, 2016
By dvm360.com staff
It's sooo easy. And you're not doing it. Stop hiding from it and use these super-simple steps to make forward booking work for your veterinary practice.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.