Client communication for managers | Firstline

Client communication for managers

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FIRSTLINE: Sep 03, 2015
What would you do if a client requested her pet's euthanasia during one of your high foot traffic times?
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FIRSTLINE: Sep 02, 2015
By dvm360.com staff
Slim down portly pooches and fat cats with these tips for pet owners.
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FIRSTLINE: Aug 27, 2015
Share these quick facts to start a conversation about the care pets need as puppies and kittens and on through adulthood to senior life.
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FIRSTLINE: Aug 13, 2015
The American Association of Feline Practitioners offers a toolbox of client education tools to promote routine checkups for cats.
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FIRSTLINE: Aug 08, 2015
Technology helped this practice transform their reminder system, saving time and money and improving client compliance.
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VETERINARY ECONOMICS: Aug 07, 2015
By dvm360.com staff
What does a practice team need to do to be Fear-Free? That's an open question, but here is a checklist that tries to gather the very latest on the topic. Find out what you're doing, what you could start and what's going to need you to think about it for a while before trying ...
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FIRSTLINE: Jul 13, 2015
By dvm360.com staff
When clients complain that their flea and tick preventives just don't work like they used to, use your investigative powers to ask the right questions to uncover any application errors and discuss next steps.
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VETERINARY ECONOMICS: Jul 10, 2015
By dvm360.com staff
The heat is on: Your client sees the pet's red, sore skin and expects it to be cured right away. How do you manage these expectations and arrive at a better dermatology examination? Use these tools.
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dvm360.com: Jul 06, 2015
By dvm360.com staff
Things we do every day can be stress triggers for our beloved pooches. Here's how pet owners can help break the cycle of stress for their best friends.
Jun 25, 2015
By dvm360.com staff
Don't let clients be fooled by fleas! Take 20 minutes in your next team meeting to discuss each of these barriers to flea prevention—and make a plan for better client communication about these pesky parasites.
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dvm360.com: Jun 25, 2015
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
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dvm360.com: Jun 24, 2015
By dvm360.com staff
Fleas are frustrating, for all involved. But we wonder, is there a communication gap between practitioners and clients that could be making the fight against fleas even worse?
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VETERINARY ECONOMICS: Jun 22, 2015
By dvm360.com staff
Tell your pet owners not to panic and follow these tips to handle a dreaded flea infestation.
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dvm360.com: Jun 19, 2015
Fear-Free veterinary visits start before the dog trots through your front door. Pet owners can help by training these three behaviors to make the exam a less stressful experience.
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VETERINARY ECONOMICS: Jun 19, 2015
By dvm360.com staff
Don’t let clients jump to conclusions when it comes to fleas. Give them these handouts to clear up any confusion.