Client communication for managers | Firstline

Client communication for managers

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FIRSTLINE: Feb 13, 2018
By dvm360.com staff
Check out this advice for how to respond to pet owners who say they can't pay for their pet's veterinary care.
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FIRSTLINE: Feb 03, 2018
By dvm360.com staff
Your millennial clients are hungry for data about their pets’ dental needs, according to the Merck-Unfenced Pet Owner Paths research, which looks at the steps pet owners take when making decisions about their pets’ health. Here’s where they’re getting their information—and how you can influence them.
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VETERINARY ECONOMICS: Jan 23, 2018
By dvm360.com staff
We can’t wait to show you these wait-eliminating companies that offer direct appointment booking to help veterinary clients skip the wait … you get the picture.
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VETERINARY ECONOMICS: Jan 19, 2018
It's time to check what your veterinary clients are listening to.
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FIRSTLINE: Jan 18, 2018
The elusive, bicuspid-loving tooth fairy is making money from her work with teeth. Are you?
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VETERINARY ECONOMICS: Jan 16, 2018
Get this right and you will build the bond with these discerning veterinary clients.
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VETERINARY ECONOMICS: Jan 16, 2018
No one’s reading your veterinary hospital’s e-newsletter anymore? Try these marketing formats instead.
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dvm360.com: Jan 09, 2018
By dvm360.com staff
Fetch dvm360 conference lets pet owners off the leash to discuss what they think about going to the veterinarian and the services practices offer.
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FIRSTLINE: Jan 09, 2018
It’s not “just” another ear case! Your veterinary practice team could be short-changing medical protocols and client bonding by speeding through common appointments.
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DVM360 MAGAZINE: Jan 08, 2018
By dvm360.com staff
Chocolate pairs well with wine. Your veterinary client’s dog pairs well with neither. Make sure pet owners know the risks, the signs and the treatment methods of chocolate poisoning just in case.
 
VETTED: Jan 05, 2018
Have you recently been reminded to remember to revisit your reminder system to remind pet owners about the importance of remembering their pet's care? Sorry, this sentence sounded better in our heads than written out. Let's just dive in ...
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VETTED: Jan 02, 2018
Deciding to not offer declaws anymore was only the first step. The next steps involved training our team and updating our materials. Here’s how we did it.
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DVM360 MAGAZINE: Jan 02, 2018
No, not really. But pickles have helped me understand a facet of customer service that applies perfectly to veterinary clinics.
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VETERINARY ECONOMICS: Jan 02, 2018
By dvm360.com staff
If you can answer affirmatively to all 10 questions, you just might be perfect. If not, we have some reading suggestions that can help you make some valuable tweaks to your life and your veterinary clinic.
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DVM360 MAGAZINE: Dec 29, 2017
To keep peace in a client’s home, can a veterinarian and veterinary team massage the truth about what really happened to a pet? Euthanasia, accidents and marijuana play big parts in this month’s ethical dilemma.