Client communication for managers | Firstline

Client communication for managers

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FIRSTLINE: Feb 11, 2016
You'll see customers when you're out and about. Don't feel like you need to run and hide. Instead, use these tips to streamline these conversations and encourage pet owners to happily schedule appointments during regular business hours.
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FIRSTLINE: Feb 10, 2016
By dvm360.com staff
Spend five minutes at your next team meeting to practice the "weight" conversation—and encourage clients to take the next steps to make healthier feeding choices for their pets.
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VETERINARY ECONOMICS: Feb 05, 2016
Selling doesn't have to be feel bad
Feb 04, 2016
DYK? Many clients who use Dr. Google aren’t sorry.
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VETERINARY ECONOMICS: Feb 01, 2016
Stop yapping about Yelp and bark up a better tree that protects your veterinary practice’s reputation.
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FIRSTLINE: Feb 01, 2016
Confess: Are you frustrated by the high-demand, Google-happy discount divas and snapchat skeptics who ask everyone before they consult the veterinarian? Here's help.
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VETERINARY ECONOMICS: Jan 27, 2016
By dvm360.com staff
If your veterinary practice's website isn't mobile-friendly, you may be losing clients.
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FIRSTLINE: Jan 27, 2016
Are your cat scratch conversations up to scratch? When clients complain about their rat-a-tat-tatty furniture turn the talks toward a paws-itive perspective that offers solutions to soothe kitty's natural inclinations.
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FIRSTLINE: Jan 26, 2016
We've ferreted out three top tips to help you educate veterinary clients about their new furry friends. Click, print and share!
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VETERINARY ECONOMICS: Jan 26, 2016
By dvm360.com staff
Take a proactive position for the benefit of pets and practice
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VETERINARY MEDICINE: Jan 25, 2016
Your veterinary patient needs to lose a few pounds, now! Understanding clients' decision-making processes makes buy-in easier.
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FIRSTLINE: Jan 22, 2016
Use this interactive flow chart to help your veterinary clients keep Dr. Google in check.
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VETERINARY MEDICINE: Jan 14, 2016
Bella's off her food? Dozer has a suspicious lump? You know veterinary clients are gonna Google it before they call you. So make sure they're practicing safer web surfing with this handout.
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FIRSTLINE: Jan 11, 2016
Like a sore tooth, some conversations with clients are downright painful—especially when you discover who they've been trusting with their pets' oral health.
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FIRSTLINE: Jan 07, 2016
Don’t be the lone star in your practice who can talk about ticks. Be a deer, er dear, and practice this sample tick talk with your veterinary team to bridge the gulf in otherwise rocky tick conversations with clients.