Client communication for managers | Firstline

Client communication for managers

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FIRSTLINE: Jan 13, 2017
Look, we can’t go home with our clients to make sure they’re following our advice. But we can offer them classes to make sure they’re getting the knowledge to offer the care their pets need.
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FIRSTLINE: Jan 09, 2017
The Veterinary Hospital Managers Association shares Insider's Insights data on who's talking to pet owners about financing options—and when they're broaching the topic.
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FIRSTLINE: Dec 20, 2016
Your veterinary client is still confused about online pharmacies and you still don’t know what to say. Use these ideas to get started.
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FIRSTLINE: Dec 16, 2016
By dvm360.com staff
Your veterinary clients can start here when it comes to training their feline friend.
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VETERINARY ECONOMICS: Dec 10, 2016
By skipping the simple solution and taking the route to what's easy, we trade quality for convenience, inside and outside of a veterinary clinic.
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FIRSTLINE: Nov 29, 2016
By dvm360.com staff
Exclusive data points to how veterinary practice has changed—and predicts what's in store for the future for the veterinary team.
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VETERINARY ECONOMICS: Nov 29, 2016
By dvm360.com staff
An MBA/CVPM weighs in on what it takes to manage a clinic.
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FIRSTLINE: Nov 29, 2016
By dvm360.com staff
Veterinary practice managers are poised to do big things in the future—if they set themselves up for success. We've got insider info to do just that.
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VETERINARY ECONOMICS: Nov 18, 2016
Paying attention to generational differences in your clients is about more than millennials. Take a look at what your older veterinary clients want from you.
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FIRSTLINE: Nov 14, 2016
This veterinary hospital's window decorating contest won them new business—and brought them closer to their clients and each other.
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VETERINARY ECONOMICS: Nov 10, 2016
By dvm360.com staff
Bo Obama inspired many to adopt a member of this brainy dog breed. Use these Facebook posts and tweets to engage these dog owners.
 
VETTED: Nov 07, 2016
By dvm360.com staff
Your patient is miserable, your client is annoyed and it's not getting better. Here's some data that points to the biggest problems with dermatology cases and some advice on how to address it.
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FIRSTLINE: Nov 04, 2016
Veterinary anesthesiologist says we have an obligation to use every available tool to comfort patients and clients.
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FIRSTLINE: Nov 03, 2016
By dvm360.com staff
Dr. Robin Downing smacks us all on the forehead with this brilliant tip for better veterinary care for your patients in pain.
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VETERINARY ECONOMICS: Nov 03, 2016
Dr. Ernie Ward has been paying close attention to the younger generation of pet owners for years. Now he has a few cheat codes (remember those?) to help veterinarians out when it comes to dealing with Gen Y.