Client communication for managers | Firstline

Client communication for managers

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FIRSTLINE: Dec 13, 2017
Your clients have noticed their dog leaving wet spots behind. Here’s a handout to help explain what’s wrong and how you can help.
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VETERINARY ECONOMICS: Dec 05, 2017
By dvm360.com staff
You know how important good behavior is for dogs and puppies, even though your veterinary clients might not. What better way to bring it up than on social media?
 
VETTED: Nov 28, 2017
We don’t mean for this to be a kick in the teeth, but do you have a social media plan for talking about National Pet Dental Health Month with your veterinary clients? Try out these five tips in February, and then keep the dental education (and income) rolling all year long.
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FIRSTLINE: Nov 20, 2017
By dvm360.com staff
Bladder stones? Urinary stress? Urine luck. Dig in to these diets to tackle three conditions in your veterinary patients.
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VETERINARY ECONOMICS: Nov 17, 2017
Dr. Kathryn Primm says you can get the clients you want and only the clients you want.
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FIRSTLINE: Nov 06, 2017
Your patient's fight or flight response has kicked in. Help veterinary clients understand why drugs might be the answer.
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VETTED: Nov 03, 2017
By dvm360.com staff
Facial recognition is the latest and greatest technological feature phones have to offer. But what if that same technology was applied to your veterinary patients or your own pets?
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FIRSTLINE: Nov 03, 2017
Every pet and client have a story, and you become a part of their story the minute they enter your practice. Here’s a closer look at narrative medicine—a fast-growing medical field with the goal of understanding the stories of those around you—and how it can help your patients, your clients and even you.
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DVM360 MAGAZINE: Oct 31, 2017
By dvm360.com staff
Nearly 90 percent of British veterinarians and team members say they’ve felt harassed by a client—often over cost of care. Here are the statistics and some tips on dealing with it.
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VETERINARY ECONOMICS: Oct 27, 2017
By dvm360.com staff
If you're thinking of adding retail services to your veterinary clinic, perhaps looking at the pros and cons (and what other clinics are doing) will help you piece together a verdict.
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VETERINARY ECONOMICS: Oct 20, 2017
Instead of outright refusing prescription requests, your veterinary team can make themselves approachable to clients in search of the perfect solution for their pets.
Oct 18, 2017
By dvm360.com staff
What are veterinary clients thinking? Speakers may tell you, but Brian Conrad, CVPM has a new approach: letting a panel of pet owners give feedback in real time.
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FIRSTLINE: Oct 10, 2017
Promote a happy, healthy foster experience with this veterinary advice for foster families and shelters.
 
VETTED: Oct 10, 2017
Spring a high cost on a client they weren't expecting, you get grief. So, when you see an important but nonurgent procedure in the veterinary exam room that needs to be done SOON but not NOW, give them a heads-up.
 
VETTED: Oct 06, 2017
By dvm360.com staff
Your clients probably don’t know about low thyroid hormones, even though they could be seeing the signs. These social media posts can help.