Client communication for managers | Firstline

Client communication for managers

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VETTED: Aug 03, 2018
Eliminate the stress of elimination for veterinary clients and their fur babies with this handout.
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VETTED: Aug 01, 2018
By dvm360.com staff
For pet owners who are habitually tardy with refills, a pill organizer could be just the thing to remind them.
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VETERINARY ECONOMICS: Jul 31, 2018
Concrete results speak to the power of positive training in the veterinary hospital.
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FIRSTLINE: Jul 27, 2018
Within one year, compliance for heartworm and flea and tick preventives at our veterinary practice went from 39 to 62 percent.
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dvm360.com: Jul 26, 2018
By dvm360.com staff
When veterinary clients and internet trolls gang up on private practitioners, the effects can hurt business, harm reputations and damage psyches of those on the receiving end of cyberbullying. In this series, experts share tools and plans to help avoid internet rampages, deal with them when they crop up, and help make veterinarians and veterinary team members more resilient when people go on the verbal attack.
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VETTED: Jul 24, 2018
With exam room conversations about pet obesity, you’re playing the long game. It might take a few chats to get a veterinary client on board that there’s a problem and then more talking to agree to a plan. Don’t get frustrated. Try this.
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VETTED: Jul 12, 2018
You can't control what a veterinary client says about you, your team members or your practice online, but you can manage the damage. Here's how.
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dvm360.com: Jul 02, 2018
Insults! Defamation! Bullying! Pet owners and animal activists can misbehave on social media with the best of them.
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FIRSTLINE: Jun 29, 2018
Ever had folks enlist small armies of online commenters and reviewers to spam your social media channels? Yeah. You’re not alone. Two veterinary hospital managers share stories of freak-outs they faced.
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VETTED: Jun 21, 2018
Money makes the world go ‘round. It’s also a large reason your veterinary clients won’t buy the preventives their pets need. Here are some tips from the experts to explain the value to pet owners.
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FIRSTLINE: Jun 14, 2018
Veterinary professionals are falling victim to vicious online attacks from pet owners and advocacy groups. Find out how to protect yourself from an attack—and what to do if one occurs.
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FIRSTLINE: Jun 05, 2018
If your veterinary hospital is like most, it’s not full of mercenary pirates looking to swindle pet owners. You care about pets, and it costs money to run your hospital. My pitch? Take the veterinarians out of these money chats and empower the nonmedical team to step up.
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VETTED: Jun 05, 2018
Your veterinary client is becoming fearful of her dog’s food-based aggression. Here’s a handout to explain what food guarding is, how they can make it better and what might make it worse.
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VETTED: Jun 05, 2018
Seizures are largely unexpected, and largely scary to pet parents. This handout covers the how and why as well as what pet parents can do in the event of a seizure.
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FIRSTLINE: Jun 01, 2018
When you go to a veterinary conference to get smarter, make sure you share your journey on social media.