Christine Shupe is executive director of the Veterinary Hospital Managers Association. The association is dedicated to serving professionals in veterinary management through education, certification and networking.
FIRSTLINE - Aug 31, 2016
Are you in an exclusive relationship with your lab? Before you commit, make sure you establish clear boundaries.
DVM360 MAGAZINE - Jun 13, 2016
Veterinary practice managers are fundamental, and so is their compensation.
FIRSTLINE - May 25, 2016
Pew Research data puts the percentage of pet owners between the ages of 18 and 29 at 58 percent. That means more than half of today's pet owners belong to the generation of people who don't check voicemail, prefer texting to talking and are eager to share opinions and reviews online.
FIRSTLINE - May 11, 2016
Answer these five questions to discover your MQ (millennial quotient).
FIRSTLINE - May 03, 2016
Is bigger better, smaller more streamlined, medium most manageable? VHMA set out to determine if the size of a practice can influence the quality of services, contentment of staff and a practice’s economic viability.
FIRSTLINE - Mar 01, 2016
But are they successful? Or wait, do you even have one? Does it all seem like too much work? Time to have that awkward discussion at your practice.
FIRSTLINE - Feb 29, 2016
Veterinary wellness plans can be a terrific strategy for improving patient health. Consider these important issues with your team before choosing a plan.
FIRSTLINE - Feb 04, 2016
DYK? Many clients who use Dr. Google aren’t sorry.
FIRSTLINE - Jan 22, 2016
Use this interactive flow chart to help your veterinary clients keep Dr. Google in check.
FIRSTLINE - Dec 21, 2015
True or false: When veterinarians and team members use personalized approaches to managing patient health, this enhances care and patients flourish.
FIRSTLINE - Dec 16, 2015
The business of good medicine counts on guidelines for a vast array of conditions, issues and procedures. Standards make sense, but are practices readily adopting them?
FIRSTLINE - Nov 24, 2015
Remember Charlie Brown's friend Linus? He was famous for saying, "Happiness is a warm blanket." But for many pet parents, the source of true happiness is a short wait at their pet's veterinary visit.
FIRSTLINE - Nov 23, 2015
Do you rock the clock or is it time to consider strategies to reduce your veterinary clients' wait time? Use this checklist to test your team.
FIRSTLINE - Oct 30, 2015
Your client left you. She took the cat, took the dog and she’s moving on. But you don’t know it yet because you: a. Don’t track client retention data b. Fudge on what you call “active” clients c. Can’t even begin to define an active client.