Christine Shupe is executive director of the Veterinary Hospital Managers Association. The association is dedicated to serving professionals in veterinary management through education, certification and networking.
FIRSTLINE - May 30, 2017
Data collection and analysis can be effective for tracking and maintaining veterinary clients. But is it worth it?
FIRSTLINE - Apr 12, 2017
And what do veterinary clients think about it? A VHMA survey takes a closer look.
FIRSTLINE - Mar 13, 2017
Despite evidence of widespread psychological distress in the veterinary field, a VHMA study shows very few hospitals offer Employee Assistance Programs.
FIRSTLINE - Jan 09, 2017
The Veterinary Hospital Managers Association shares Insider's Insights data on who's talking to pet owners about financing options—and when they're broaching the topic.
FIRSTLINE - Oct 28, 2016
The VHMA predicts three ways the top trends in veterinary medicine will influence the evolving role of practice manager.
FIRSTLINE - Oct 05, 2016
Ask 10 veterinary managers to describe their jobs and responsibilities. You may end up with 50 different descriptions, but it’s a sure bet that each response will include some reference to being overloaded.
FIRSTLINE - Aug 31, 2016
Are you in an exclusive relationship with your lab? Before you commit, make sure you establish clear boundaries.
DVM360 MAGAZINE - Jun 13, 2016
Veterinary practice managers are fundamental, and so is their compensation.
FIRSTLINE - May 25, 2016
Pew Research data puts the percentage of pet owners between the ages of 18 and 29 at 58 percent. That means more than half of today's pet owners belong to the generation of people who don't check voicemail, prefer texting to talking and are eager to share opinions and reviews online.
FIRSTLINE - May 11, 2016
Answer these five questions to discover your MQ (millennial quotient).
FIRSTLINE - May 03, 2016
Is bigger better, smaller more streamlined, medium most manageable? VHMA set out to determine if the size of a practice can influence the quality of services, contentment of staff and a practice’s economic viability.
FIRSTLINE - Mar 01, 2016
But are they successful? Or wait, do you even have one? Does it all seem like too much work? Time to have that awkward discussion at your practice.
FIRSTLINE - Feb 29, 2016
Veterinary wellness plans can be a terrific strategy for improving patient health. Consider these important issues with your team before choosing a plan.
FIRSTLINE - Feb 04, 2016
DYK? Many clients who use Dr. Google aren’t sorry.