Christine Shupe is executive director of the Veterinary Hospital Managers Association. The association is dedicated to serving professionals in veterinary management through education, certification and networking.
FIRSTLINE - Mar 01, 2016
But are they successful? Or wait, do you even have one? Does it all seem like too much work? Time to have that awkward discussion at your practice.
FIRSTLINE - Feb 29, 2016
Veterinary wellness plans can be a terrific strategy for improving patient health. Consider these important issues with your team before choosing a plan.
FIRSTLINE - Feb 04, 2016
DYK? Many clients who use Dr. Google aren’t sorry.
FIRSTLINE - Jan 22, 2016
Use this interactive flow chart to help your veterinary clients keep Dr. Google in check.
FIRSTLINE - Dec 21, 2015
True or false: When veterinarians and team members use personalized approaches to managing patient health, this enhances care and patients flourish.
FIRSTLINE - Dec 16, 2015
The business of good medicine counts on guidelines for a vast array of conditions, issues and procedures. Standards make sense, but are practices readily adopting them?
FIRSTLINE - Nov 24, 2015
Remember Charlie Brown's friend Linus? He was famous for saying, "Happiness is a warm blanket." But for many pet parents, the source of true happiness is a short wait at their pet's veterinary visit.
FIRSTLINE - Nov 23, 2015
Do you rock the clock or is it time to consider strategies to reduce your veterinary clients' wait time? Use this checklist to test your team.
FIRSTLINE - Oct 30, 2015
Your client left you. She took the cat, took the dog and she’s moving on. But you don’t know it yet because you: a. Don’t track client retention data b. Fudge on what you call “active” clients c. Can’t even begin to define an active client.
FIRSTLINE - Oct 29, 2015
She left you. You're sad, a little hurt and you'll miss her ... sweet schnauzer's snuggles? Use this simple guide to see if you can repair your relationship before your veterinary client moves on to a new relationship with that tall, dark and dreamy veterinary practice down the street.
FIRSTLINE - Aug 12, 2015
When you make strong recommendations to pet owners, you can improve client compliance—and help protect pets' health.
FIRSTLINE - Aug 12, 2015
You recommend tests, but do clients heed your advice?
FIRSTLINE - Jul 15, 2015
What team members don’t know about finances can hurt your practice.
VETERINARY ECONOMICS - Apr 14, 2015
Amazing veterinarians (and superheroes) try to do it all, but the truth is that they're better when they build their own super-teams.