Cell phone inconvenience

Cell phone inconvenience

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Aug 01, 2005

Picture this: You're explaining why Baxter needs heartworm preventives when the tinny sound of Beethoven's 5th erupts from inside your client's purse. Worse yet, Baxter's mom pulls out her phone and takes the call! Don't get flustered. Use this tip from Sharon DeNayer, a Firstline Editorial Advisory Board member and a practice manager at Windsor Veterinary Clinic P.C. in Windsor, Colo. "Simply say, 'I'll be back when you're finished.' Then step out of the room," DeNayer says. "You don't want to hurt the client's feelings, but you shouldn't have to stand around and wait for a client to finish a call, either."

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.