Building the bond for technicians | Firstline

Building the bond for technicians

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FIRSTLINE: May 01, 2017
Enthusiasm is a great trait for veterinary team members … as long as they don't overwhelm pet owners.
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FIRSTLINE: Apr 27, 2017
Want a sneak peek into one of the hottest topics at CVC? (You're welcome.)
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FIRSTLINE: Apr 18, 2017
I didn't believe a lower stress approach could make a difference in our veterinary practice … until CVC made a convert of our assistant manager. Here's what we've learned in the process (and how my skepticism has turned to genuine appreciation).
Apr 12, 2017
Hospice and euthanasia are all about timing. Dr. Mary Gardner offers to guide clients through the process of their final gift to their pet—saying goodbye.
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FIRSTLINE: Mar 02, 2017
When the client can’t pay, know what to do and say. Expert and CVC speaker Danielle Russ, BS, BA, AS, LVT, says that there are silver linings you can give to these bleak situations.
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VETTED: Feb 27, 2017
By dvm360.com staff
Despite the ubiquity of big-box-store loss-leader promotions, there is a future for flea, tick and heartworm preventive sales in your veterinary practice.
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FIRSTLINE: Jan 06, 2017
Three choices for the killer cat (literally) in your life.
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FIRSTLINE: Nov 04, 2016
Veterinary anesthesiologist says we have an obligation to use every available tool to comfort patients and clients.
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FIRSTLINE: Nov 03, 2016
By dvm360.com staff
Dr. Robin Downing smacks us all on the forehead with this brilliant tip for better veterinary care for your patients in pain.
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DVM360 MAGAZINE: Oct 26, 2016
Experts weigh in on whether a future where people care for furry wards would be better than one where pets are owned.
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FIRSTLINE: Oct 03, 2016
By dvm360.com staff
A watched pot never boils, right? Use this team tool to identify risk factors for compassion fatigue.
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FIRSTLINE: Sep 29, 2016
Don't deny the gift of a lifetime of care in your veterinary practice by making these common mistakes.
 
VETTED: Sep 19, 2016
Well, most of the time. With education. So put on your teaching caps and meet these clients where they are (so you can lead them where you need them to go).
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FIRSTLINE: Sep 15, 2016
You want to inspire careful home care and calibrate expectations for the owners of diabetic cats and dogs. And as with many things, it starts with conversations between veterinary team members and pet owners in the exam room ...
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VETTED: Aug 31, 2016
Pet cams like the Petcube Camera are spilling onto the pet retail market, giving pet owners a chance to see and even interact with their cats, dogs and whatever away from home. So ... silly gimmick or future tool for diagnosing at-home behavior problems? You decide.