Build a buzz with a veterinary practice newsletter

Build a buzz with a veterinary practice newsletter

source-image
Feb 01, 2012
By dvm360.com staff

The team at Bradford Hills Veterinary Hospital is getting all the practice news that's fit to print, thanks to the BHVH Buzz, a monthly team newsletter co-authored by client services shift leader Jennifer Graham and her cat, Cleo. Graham launched the newsletter to share practice news, recognize team players, and cover important issues, such as teamwork, respect, and professionalism.

"I always try to make the feature a serious topic with a twist," Graham says. For example, the December issue features the true story of a veterinarian who takes the time to play with a client's child after an appointment. The article explores how personalized service can build intimate relationships with clients. Team members enjoy the newsletter's features, from recognizing the team's monthly MVP to highlighting team members' birthdays and spreading a little fun with a word puzzle. Graham's feline co-author pens her own column, Cleo's Corner, a cat's editorial on life as she sees it.

The best part: It serves as a morale booster and creates a connection between team members. Graham says her co-workers look forward to receiving the newsletter, and some team members even keep every issue.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.