Build a buzz with client seminars

Build a buzz with client seminars

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May 01, 2008


Tracey Nowers
Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients. Twice a year, team members at Gardner Animal Care Center in Gardner, Mass., conduct mini-seminars at their hospital on topics such as how to implement a home dental program and CPR and first aid for pets.

The clinic charges a few dollars for up to two non-furry family members to attend. The fee encourages clients who sign up to attend and covers any costs, says Tracey Nowers, CVT, the head veterinary nurse. They've used the fee to offer refreshments and provide a first aid kit for pet owners who attend the CPR and first aid course. For the dental course, a pet food company donated bags of dental formula food for clients.

Besides receiving these freebees, clients have enjoyed live pet demonstrations and dental product taste-tests, learned about oral exams, and practiced chest compressions. "Clients leave with tons of information and handouts," Nowers says. "These sessions bond our clients to our practice because we teach them and show them how much we care."

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.