B-I-N-G-O—and bingo is the game-o!

B-I-N-G-O—and bingo is the game-o!

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Jul 01, 2012
By dvm360.com staff

When I notice team members need little reminders to do tasks, we play veterinary bingo. Each team member gets a card filled with tasks. The first team member to fill up the card before the month is up receives a $50 gift card. I try to focus on things that wow our clients and generate income. For example, the cards might include these tasks:

  • Start a new patient on heartworm and flea control
  • Carry food out to the car for a client
  • Start an overweight cat or dog on diet food
  • Do something nice for a co-worker
  • Start a dog or cat on glucosamine chews
  • Recover a client who stopped visiting the practice five or more years ago
  • Sell soap-free shampoo to a topical flea control user
  • Ask a client if he or she would like a cup of coffee
  • Thoroughly review pre-operative blood work with a surgery drop off
  • Educate a new puppy owner about obedience classes
  • Schedule a dental cleaning during a routine checkout

When we play bingo, team members review the card daily and put on their thinking caps during every appointment. It helps us boost client satisfaction, reminds team members about the services we offer, and generates income.

—Kim Fish, practice manager
Seville Animal Hospital
Seville, Ohio

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.