B-I-N-G-O—and bingo is the game-o!
When I notice team members need little reminders to do tasks, we play veterinary bingo. Each team member gets a card filled with tasks. The first team member to fill up the card before the month is up receives a $50 gift card. I try to focus on things that wow our clients and generate income. For example, the cards might include these tasks:
When we play bingo, team members review the card daily and put on their thinking caps during every appointment. It helps us boost client satisfaction, reminds team members about the services we offer, and generates income.
—Kim Fish, practice manager