Client relations | Firstline

Client relations

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DVM360 MAGAZINE: Oct 04, 2017
This veterinary team helped a client adopt a homeless cat—and then got slapped with a lawsuit. Here’s what happened.
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VETERINARY MEDICINE: Oct 03, 2017
Fear is a powerful emotion, so when veterinary clients refuse your recommendations, start with empathy.
 
VETTED: Oct 02, 2017
Help pet owners walk a mile in their furry friend's paws with this handout from a dog's perspective on pain.
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FIRSTLINE: Oct 02, 2017
Some practices have been doing it for more than 10 years. Others still don't. Every client loves seeing their pet's photo, so why doesn't it show up on every written piece from your hospital?
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VETERINARY MEDICINE: Sep 29, 2017
Pet owners with questions about pain from cancer get answers from this PDF client handout—and are urged to talk to their veterinarian.
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FIRSTLINE: Sep 27, 2017
As people, we can anticipate relief for the physical pain we feel. Animals don’t have this luxury. Here’s how to deal with pain coupled with fear, and how pet owners help you heal the hurt.
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FIRSTLINE: Sep 27, 2017
Sometimes pet owners need more than medical help. Sometimes they need a reason to remember how much fun they can have with their loved ones again.
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DVM360 MAGAZINE: Sep 25, 2017
Yes, price and income affect the demand for veterinary services. But in the case of nutrition, education may be just as important.
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DVM360 MAGAZINE: Sep 22, 2017
This skill can make your veterinary team work together better and you a more effective leader.
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VETERINARY MEDICINE: Sep 21, 2017
Cats are masters of disguising pain and illness, but this kitty litter is designed to help reveal their true colors.