Client relations | Firstline

Client relations

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DVM360 MAGAZINE: Feb 01, 2017
Here’s what veterinarians think about “difficult” pet owners: how it feels when clients lash out—and who’s willing to show them the door.
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FIRSTLINE: Feb 01, 2017
By dvm360.com staff
Hint: Most of the time, it's not on the pet. Educate veterinary clients about the role the environment plays in their flea infestation.
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VETTED: Feb 01, 2017
By dvm360.com staff
"I tell veterinary clients, 'If you don't come back for a recheck, even if the animal looks good, then you've wasted my time, your time and your money.'" CVC educator James Noxon, DVM, DACVIM, helpfully but truthfully addresses the real elephant in the room when a dog has otitis and needs medicine at home.
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VETTED: Jan 31, 2017
By dvm360.com staff
Startling data proves that there is a link between toxic veterinary team angst and the care patients receive. Read these tell-all tales from veterinary professionals who've been there and have seen the very worst.
 
VETTED: Jan 31, 2017
This veterinary team was concerned that a client's baby had been exposed to leptospirosis—but the pet owner was threatening to sue. Here’s how it all went down.
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FIRSTLINE: Jan 30, 2017
You can't guarantee parasite preventives will work perfectly EVERY TIME. And you can't make pet owners use veterinary approved preventives and use them correctly EVERY TIME. But when a parasite outbreak happens, here's how to ask the right questions and remind everyone to educate clients EVERY TIME.
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DVM360 MAGAZINE: Jan 26, 2017
By dvm360.com staff
Veterinarians seek to reduce the prevalence of inherited disorders in companion animals without condemning or stigmatizing specific breeds.
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FIRSTLINE: Jan 25, 2017
Hello, drama! Rhonda the receptionist's toxic relationship with Taylor the technician erupts in real time in front of a veterinary client. Check out this interactive choose-your-own adventure story. Can these relationships be saved?
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VETERINARY ECONOMICS: Jan 24, 2017
Want more web traffic? Got 60 seconds? Good—listen to Bash Halow.
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VETERINARY ECONOMICS: Jan 24, 2017
Believe it or not, millennials might not be the only problem here. If your veterinary practice is reminiscent of a current-day classic rock show, you may need to cut the leather and leopard print out of your act and get with modern times before your show gets cancelled.