Client relations | Firstline

Client relations

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VETERINARY ECONOMICS: Mar 01, 2018
Not only do frequent discounts in the heat of the exam-room moment bring down the value of your services, they lower the value of every other veterinarian’s work.
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FIRSTLINE: Feb 28, 2018
Set up good vibes for your patients (and their owners) in a hurry.
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FIRSTLINE: Feb 27, 2018
Help your veterinary clients start good dental care habits in puppyhood that carry over into adulthood.
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FIRSTLINE: Feb 23, 2018
Your veterinary clients want their cats to keep their claws. What they don't want is said claws on their furniture, carpet or any other forbidden-but-scratch-perfect place. Here's help.
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VETTED: Feb 22, 2018
By dvm360.com staff
Does veterinary practice ever feel like a freaky episode of "Black Mirror"? It's often the clients. (Nope, it’s always the clients. Love 'em, but what the what?!) Here are six tales readers shared with us. Warning: The first story is dark ...
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dvm360.com: Feb 16, 2018
He's a TV star, architect of Fear Free practice and a plain old practitioner. Come along and get to know this one-of-a-kind personality.
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FIRSTLINE: Feb 13, 2018
By dvm360.com staff
Check out this advice for how to respond to pet owners who say they can't pay for their pet's veterinary care.
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DVM360 MAGAZINE: Feb 13, 2018
According to veterinary nutritionist Deborah Linder, the battle of the bulge starts with your clients’ hearts and minds.
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FIRSTLINE: Feb 09, 2018
Forward booking while veterinary clients and patients are still in the exam room is far more likely to land you that next appointment than wooing with emails, text messages and phone calls.
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VETERINARY ECONOMICS: Feb 08, 2018
Nobody in veterinary practice likes to talk about money, but everyone needs to. Would it help if you educated veterinary clients early about the kinds of options that most excite you and your team, whether pet insurance, payment options or preventive-care plans?