Client relations | Firstline

Client relations

 
VETTED: Apr 07, 2017
By dvm360.com staff
Here’s a look at who’s handling the majority of client communication on behavior issues, as well as tips from an all-star veterinary practice.
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VETERINARY ECONOMICS: Apr 07, 2017
Be yourself. Make pet owners forget those highly visible, "bad apple" vets and the shade they bring to the profession.
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VETERINARY ECONOMICS: Apr 07, 2017
By dvm360.com staff
There are good ways to assist with costs after the window for pet insurance has passed.
Apr 06, 2017
By dvm360.com staff
Your clients are confused and anxious and they want answers. Use this free team training to take the trauma out of the talk.
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FIRSTLINE: Apr 06, 2017
Have YOU ever had to explain your job title to an Uber driver? Ken Yagi has, and part of the reason he's in favor of the title change to registered veterinary nurse.
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FIRSTLINE: Mar 30, 2017
By dvm360.com staff
Our writer told veterinary team members to cover zoonotic diseases in their clients' new puppy and kitten visits. This state veterinarian wants you all to know your state veterinarian is an excellent resource.
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FIRSTLINE: Mar 30, 2017
By dvm360.com staff
Give your clients some solid info about ear inflammation and infection with this handout.
 
VETTED: Mar 29, 2017
By dvm360.com staff
Don't short-change the hard work that goes into dental work by calling it just a "cleaning" in front of clients. Two veterinary dentists sound off on their favorite terminology—and why.
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FIRSTLINE: Mar 28, 2017
You hate to see these painful areas in your veterinary patients. Pass on this handout to help your clients overcome and prevent them.
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DVM360 MAGAZINE: Mar 27, 2017
Does a legacy of above-and-beyond client service hold up to hard-and-fast rules in a veterinary practice?