Client relations | Firstline

Client relations

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VETERINARY ECONOMICS: Mar 01, 2006
By dvm360.com staff
Forty percent of referrals to Deer Creek Animal Hospital in Littleton, Colo., come from pet stores, breeders, shelters, and rescue groups?that's 140 new clients a month.
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VETERINARY ECONOMICS: Mar 01, 2006
By dvm360.com staff
Reminders and increased client education lead to improved care at this Florida practice.
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VETERINARY ECONOMICS: Mar 01, 2006
Some clients view an office visit as an opportunity to catch up on an assortment of neglected pet health problems. Use these techniques to stay on topic and on schedule.
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VETERINARY ECONOMICS: Feb 01, 2006
A few ill-chosen words can leave your message garbled. So if you see confusion or anger when you expected a smile, rewind your conversation and look for these verbal miscues.
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FIRSTLINE: Feb 01, 2006
Use these tips to stay cool as a cucumber when clients get hot under the collar.
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FIRSTLINE: Feb 01, 2006
By dvm360.com staff
When clients go out of town and leave their pet with someone, suggest that they make a temporary pet tag that lists the name, address, and phone number of the sitter.
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FIRSTLINE: Feb 01, 2006
By dvm360.com staff
Choppers, fangs, incisors—call them what you like, but don't forget to celebrate them this February.
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VETERINARY ECONOMICS: Feb 01, 2006
Consider starting annual, seasonal, or quarterly events to expand your client base and retain current clients. Be creative: Make your promotions fun; make them silly!
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FIRSTLINE: Feb 01, 2006
You've seen it before: Sweet little white-haired Mrs. Smith turns into the Queen of Mean when she gets her first gander at her bill.
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VETERINARY ECONOMICS: Feb 01, 2006
By dvm360.com staff
In November, President Bush signed into law an addition to the Agriculture Appropriations Bill that supports the development of open technology so all scanners can read all microchips.