Client relations | Firstline

Client relations

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VETERINARY ECONOMICS: Jan 01, 2006
... I knew this dog was more than an investment.
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VETERINARY ECONOMICS: Jan 01, 2006
By dvm360.com staff
If your dog leaves a treasure on the lawn Place a windmill beside it before you're gone!
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DVM360 MAGAZINE: Dec 01, 2005
A disturbing e-mail arrived the other day: Hello, Dr. Bellows: I have a 5-year-old yellow Labrador Retriever that I have routinely cleaned her teeth (with enzyme toothpaste and a brush, recently using Sonicare). Despite all best efforts, she is building up tartar and I think may have a dark spot (cavity on a rear molar).
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FIRSTLINE: Dec 01, 2005
After recent media coverage of canine influenza, you're likely to get some questions about this illness.
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VETERINARY ECONOMICS: Dec 01, 2005
It's easy to overlook the problems that come with making clients wait. We think, "Hey, it comes with the territory." We make excuses. And we hedge our bets, knowing most clients only grow dissatisfied when they wait more than 30 minutes. But that approach won't wow clients. In fact, even a short wait may leave clients disgruntled. So it's an issue you should aim to manage.
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FIRSTLINE: Dec 01, 2005
Clients judge the quality and value your practice offers during the first three minutes of contact.
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VETERINARY ECONOMICS: Dec 01, 2005
What's considered an inactive client, and how often should you purge inactive clients?
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FIRSTLINE: Dec 01, 2005
Ever wish pets could schedule their own appointments and bring themselves in for care? The key to stopping client-created stress is to see your clients for the different breeds they are—and adjust your approach accordingly.
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FIRSTLINE: Dec 01, 2005
A++ clients make appointments the day they get your postcard, call, or e-mail. Here's how to help the others make the grade.
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FIRSTLINE: Dec 01, 2005
Ever wonder what surgery is like from the pet's perspective? Your clients do.