Client relations | Firstline

Client relations

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FIRSTLINE: May 01, 2007
Q. Our team members make different product recommendations for heartworm and flea and tick prevention. How do we get them on the same page?
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FIRSTLINE: May 01, 2007
Your team can help heal the hurt pets feel with a pain management program that supports pet owners.
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FIRSTLINE: May 01, 2007
When it's time to talk about a pet's weight with clients, be sensitive.
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VETERINARY ECONOMICS: May 01, 2007
A simple letter is all you need to help keep your clients up to date on the pet food recall.
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FIRSTLINE: May 01, 2007
How do you handle bad behavior from good pet owners? Use this advice to deal with your most difficult clients and keep messy exchanges to a minimum.
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VETERINARY ECONOMICS: May 01, 2007
By dvm360.com staff
Make check-in and checkout out a snap for clients by placing a pet pedestal at your reception counter.
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VETERINARY ECONOMICS: May 01, 2007
The recall has left clients questioning your recommendations—and you questioning manufacturers. Tackle the job of earning back trust one step at a time, client by client and case by case.
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FIRSTLINE: Apr 01, 2007
When a client's beloved pet dies, Julie Roberts, practice manager at Blackhawk Veterinary Hospital in Janesville, Wis., says her practice reaches out to let clients know their pets will never be forgotten.
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FIRSTLINE: Apr 01, 2007
Whether from accidents, illness, or euthanasia, pets die every day, often in your hospital. Do you know what to say--and what not to say--to clients before, during, and after a loss?
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FIRSTLINE: Apr 01, 2007
Give your patients a license to board with custom pet ID cards, suggests Collin Babcock, the practice owner and manager at McCune Animal Hospital in Eagle Rock, Mo.