Client relations | Firstline

Client relations

Jul 01, 2003
A client comes into the office with a printout of some Internet article claiming that veterinarians are recommending vaccines that are simply unnecessary. What do you tell this client? More importantly, how do you train your staff to handle this?
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DVM360 MAGAZINE: Jun 01, 2003

Asking the right questions critical during physical examination

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DVM360 MAGAZINE: May 01, 2003
While clients offer untold excuses as to why they fail to comply with heartworm recommendations and senior screenings, the blame sometimes belongs to the one giving - or not giving - the recommendation.
Apr 01, 2003
By dvm360.com staff
AAHA study proof positive that practitioners too passive, optimistic about client compliance
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DVM360 MAGAZINE: Apr 01, 2003

Most veterinary practices don't measure client compliance. Instead, a whopping 83 percent of compliance estimates are based largely on feel and, consequently, overestimated.

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DVM360 MAGAZINE: Jan 01, 2003
Create 'maximum opportunity' to follow doctor's orders; confused clients can't comply
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DVM360 MAGAZINE: Dec 01, 2002
Cleveland-Veterinarians say letting technicians take on some routine duties of farm calls can build a practice and improve healthcare delivery efficiency.
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DVM360 MAGAZINE: Nov 01, 2002

Isolated incidents of West Nile Virus in canines pose miniscule threat to dogs at large, practitioners conclude

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DVM360 MAGAZINE: Oct 01, 2002
As veterinarians warm up to cyber communicating, are you exposing yourself to malpractice and other legal claims?
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DVM360 MAGAZINE: Oct 01, 2002
The Greens appear unannounced as the staff is finishing the daily close out.