Client relations | Firstline

Client relations

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DVM360 MAGAZINE: Jan 01, 2001
I waited politely while the two young men seated next to me finished their conversation.
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FIRSTLINE: Jun 01, 1999
Every practice loses some clients. Here's how to find out if your client losses add up to a drop in the bucket or a hemorrhaging wound to your client base--and how to staunch the flow of pet owners leaving your hospital.
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FIRSTLINE: Apr 01, 1999
Practice success depends on lavishing your valuable customers with royal treatment. Here's how to offer first-class service.
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FIRSTLINE: Feb 01, 1999
You'll never avoid client conflicts completely, but you can face confrontations with less stress if you focus on finding the treasure in the tribulation.