Client relations | Firstline

Client relations

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VETERINARY ECONOMICS: Jan 01, 2005
Sure, Brownie's not as spry as she used to be," says your slightly indignant client, petting her basset hound's bowling ball stomach. "But that doesn't mean that she's not a healthy, happy dog, Doctor."
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VETERINARY ECONOMICS: Jan 01, 2005
What message does the appearance of your clinic send? And what message do the doctors, technicians, and support staff members send when they interact with clients? For a real eye opener, ask your clients these questions, using surveys, focus groups, and casual conversations during appointments. And don't forget to ask new clients and staff members why they chose your clinic. Their fresh eyes can offer valuable insights into the first impressions your practice makes.
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DVM360 MAGAZINE: Jan 01, 2005
I tried to explain that six years and 60 pounds alters a lot of things. He was not in agreement.
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VETERINARY ECONOMICS: Dec 01, 2004
By dvm360.com staff
A patient complained that my office manager quoted a fee of $250 for a procedure, but he was billed $300. It turns out the procedure was done a few days after our new fees went into effect. Should we refund the difference?
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VETERINARY ECONOMICS: Dec 01, 2004
I have an elderly client who I don't think can properly care for her pet any longer. How should I approach her?
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VETERINARY ECONOMICS: Dec 01, 2004
By dvm360.com staff
Pets that passed away during the year get their wings during the holiday season at Companion Animal Hospital of Selinsgrove in Selinsgrove, Penn. Assistant office manager Laura Bickhart suggested making angel wings to hang on the hospital's Christmas tree in the reception area to honor patients who had passed away.
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VETERINARY ECONOMICS: Nov 01, 2004
By dvm360.com staff
A three-ring binder in your lobby can be a valuable client-education tool, suggests Dr. Melisa Hicks of Blue Cross Veterinary Hospital in Long Beach, Calif.
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VETERINARY ECONOMICS: Nov 01, 2004
Your white coat holds timeless symbolism that reinforces your medical authority and recommendations to your clients.
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VETERINARY ECONOMICS: Nov 01, 2004
Is it reasonable to charge a holiday surcharge for boarding pets? Hotels charge more during holidays. I want to be fair to my clients, but I also want my clients to be fair to us!
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VETERINARY ECONOMICS: Oct 01, 2004
In their new book, Trading Up: The New American Luxury (Portfolio, 2003), Michael Silverstein and Neil Fiske found that today's consumer is willing to spend more, or trade up, for goods and services with higher perceived quality levels.