Client relations | Firstline

Client relations

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VETTED: Apr 15, 2017
By dvm360.com staff
"Corporate medicine" means different things to different people, and those differences of opinion are creating fragments in the profession. We're busting out the big question: Can we come together, or is it up to everyone to go their own way?
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DVM360 MAGAZINE: Apr 13, 2017
A customizable letter brought an average of 128 lapsed clients per veterinary practice within a period of six months, generating roughly $20,000 in revenue per hospital. Could the free tool work for your veterinary hospital too?
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FIRSTLINE: Apr 11, 2017
Pets with dermatologic issues can easily overwhelm their owners with the treatments they require. But veterinary technicians have the power to lighten and enlighten their loads.
 
VETTED: Apr 07, 2017
By dvm360.com staff
Here’s a look at who’s handling the majority of client communication on behavior issues, as well as tips from an all-star veterinary practice.
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VETERINARY ECONOMICS: Apr 07, 2017
Be yourself. Make pet owners forget those highly visible, "bad apple" vets and the shade they bring to the profession.
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VETERINARY ECONOMICS: Apr 07, 2017
By dvm360.com staff
There are good ways to assist with costs after the window for pet insurance has passed.
Apr 06, 2017
By dvm360.com staff
Your clients are confused and anxious and they want answers. Use this free team training to take the trauma out of the talk.
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FIRSTLINE: Apr 06, 2017
Have YOU ever had to explain your job title to an Uber driver? Ken Yagi has, and part of the reason he's in favor of the title change to registered veterinary nurse.
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FIRSTLINE: Mar 30, 2017
By dvm360.com staff
Our writer told veterinary team members to cover zoonotic diseases in their clients' new puppy and kitten visits. This state veterinarian wants you all to know your state veterinarian is an excellent resource.
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FIRSTLINE: Mar 30, 2017
By dvm360.com staff
Give your clients some solid info about ear inflammation and infection with this handout.