Client relations | Firstline

Client relations

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DVM360 MAGAZINE: May 10, 2017
What Disney's Who Framed Roger Rabbit can teach us about the veterinary client experience.
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FIRSTLINE: May 09, 2017
By dvm360.com staff
We’ve collected some of the best veterinary dermatology hacks and work-arounds on dvm360.com from the past few years. They touch on dermatology, oncology, parasitology, client education and more. Steal at will.
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DVM360 MAGAZINE: May 05, 2017
By dvm360.com staff
Here's what your colleagues are doing to market to owners of senior pets, plus, some strategies for better client compliance along the way.
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FIRSTLINE: May 03, 2017
By dvm360.com staff
Don’t let your veterinary practice commit these feline faux pa(w)s with old, painful cats.
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FIRSTLINE: May 02, 2017
Use this client handout to let veterinary clients know when and why the use of a muzzle might be a necessity.
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dvm360.com: May 01, 2017
By dvm360.com staff
With this toolkit, we'll show you a striking visual representation of why year-round flea control is so crucial—not to mention, how to get your recommendations and communication efforts in tip-top shape. (With an educational grant provided by Zoetis)
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VETERINARY MEDICINE: Apr 26, 2017
Your response? Try these communication remedies for at-home dermatologic treatments gleaned from Dr. Google. The goal: Help the pet without shaming the client.
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DVM360 MAGAZINE: Apr 23, 2017
What do you do when you find a microchip at your veterinary practice and the pet owner says "no," you can't scan it? Here's how I handle it.
 
VETTED: Apr 22, 2017
They were into rehab before rehab was hot. Hear how this husband-and-wife duo, who split their practice right down the middle between orthopedic surgery and rehab, started up and their excited takes on internet-smart clients and flyball (you’ll know after you listen).
 
VETTED: Apr 21, 2017
By dvm360.com staff
How many times have you heard, "It must be so fun to play with puppies all day!"?