Firstline update | Firstline

Firstline update

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FIRSTLINE: Jul 11, 2018
Have you heard the one about the veterinary client who pantsed herself in the waiting room? Here’s how it happened.
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FIRSTLINE: Jul 05, 2018
When veterinary team members are shirking their duties and there isn’t exactly a line of applicants willing to replace them, what are you to do? Our practice management expert Katie Adams, CVPM, has answers.
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FIRSTLINE: Jul 04, 2018
An employee survey’s value far outweighs the difficult subjects it can bring up, says this experienced veterinary practice manager.
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FIRSTLINE: Jul 03, 2018
Just one team member can spark a full on conversion in the clinic.
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FIRSTLINE: Jun 29, 2018
Ever had folks enlist small armies of online commenters and reviewers to spam your social media channels? Yeah. You’re not alone. Two veterinary hospital managers share stories of freak-outs they faced.
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FIRSTLINE: Jun 22, 2018
By dvm360.com staff
From their experiences with imposter syndrome and compassion fatigue to feeling like no one really understands what they do, veterinary technicians and practice managers share the little cuts and wounds that bleed them dry in their daily practice lives.
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FIRSTLINE: Jun 15, 2018
You’ve got the medical essentials for a new kitten on lock. But what about recommendations for a home life that will make for a happier, healthier cat in the long run? Dr. Kathryn Primm recommends starting them early on three products.
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FIRSTLINE: Jun 15, 2018
Let’s learn what Elvis Presley, Steppenwolf and George Thorogood can teach us to coach pet owners through their precocious pooches’ bad manners.
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FIRSTLINE: Jun 14, 2018
Veterinary professionals are falling victim to vicious online attacks from pet owners and advocacy groups. Find out how to protect yourself from an attack—and what to do if one occurs.
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FIRSTLINE: Jun 12, 2018
Warnings won’t cut it, says resident CVPM advice guru Katie Adams. Creating an improvement plan with coaching sessions is crucial if you’re not ready to fire the toxic veterinary team member.