Client communication strategies | Firstline

Client communication strategies

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FIRSTLINE: Mar 14, 2017
When transitioning a pet to a new diet, think like the tortoise, not the hare.
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FIRSTLINE: Mar 14, 2017
By dvm360.com staff
Let's be real here: giving clients the ''tick talk'' gets repetitive. Here are a few suggestions to overcome common objections.
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FIRSTLINE: Mar 12, 2017
By dvm360.com staff
Experts say it costs between four and 10 times more to acquire a new customer than it does to keep an existing one. And it costs 30 times more to attract a new client than to keep the ones you have. Clearly nurturing client loyalty makes good business sense.
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FIRSTLINE: Mar 08, 2017
By dvm360.com staff
Though it may sound counterintuitive, offering fewer choices for flea and tick control can lead to more sales and more satisfied veterinary clients.
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VETERINARY ECONOMICS: Mar 08, 2017
By dvm360.com staff
Train your team on how to talk wellness packages with clients using this sample flowchart.
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FIRSTLINE: Mar 06, 2017
By dvm360.com staff
The goal is to make sure clients are using year-round parasite prevention. What if you're unknowingly making them refuse?
Mar 02, 2017
The customer controls more of your veterinary practice than you think. It’s time to sort out your priorities and understand what will fix that 20 percent loss of clients most businesses experience.
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FIRSTLINE: Mar 02, 2017
When the client can’t pay, know what to do and say. Expert and CVC speaker Danielle Russ, BS, BA, AS, LVT, says that there are silver linings you can give to these bleak situations.
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dvm360.com: Mar 02, 2017
By dvm360.com staff
Heartworm prevention is crucial to pets' health—now if only your veterinary clients could remember to give it to them. Here's an arsenal of tools to streamline your heartworm recommendations, stay up-to-date on the latest research and increase client compliance. (With an educational grant provided by Ceva)
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FIRSTLINE: Feb 14, 2017
Who has time to send smartphone texts, send and receive medical records, manage online appointments and send patient updates and cute pics to information-hungry pet owners? Here's why I think everyone needs this new client-facing team member in their veterinary practice.