Client communication strategies | Firstline

Client communication strategies

source-image
VETERINARY ECONOMICS: Nov 17, 2017
Dr. Kathryn Primm says you can get the clients you want and only the clients you want.
source-image
FIRSTLINE: Nov 06, 2017
Your patient's fight or flight response has kicked in. Help veterinary clients understand why drugs might be the answer.
source-image
VETTED: Nov 03, 2017
By dvm360.com staff
Facial recognition is the latest and greatest technological feature phones have to offer. But what if that same technology was applied to your veterinary patients or your own pets?
source-image
FIRSTLINE: Nov 03, 2017
Every pet and client have a story, and you become a part of their story the minute they enter your practice. Here’s a closer look at narrative medicine—a fast-growing medical field with the goal of understanding the stories of those around you—and how it can help your patients, your clients and even you.
source-image
DVM360 MAGAZINE: Oct 31, 2017
By dvm360.com staff
Nearly 90 percent of British veterinarians and team members say they’ve felt harassed by a client—often over cost of care. Here are the statistics and some tips on dealing with it.
source-image
VETERINARY ECONOMICS: Oct 27, 2017
By dvm360.com staff
If you're thinking of adding retail services to your veterinary clinic, perhaps looking at the pros and cons (and what other clinics are doing) will help you piece together a verdict.
source-image
VETERINARY ECONOMICS: Oct 20, 2017
Instead of outright refusing prescription requests, your veterinary team can make themselves approachable to clients in search of the perfect solution for their pets.
Oct 18, 2017
By dvm360.com staff
What are veterinary clients thinking? Speakers may tell you, but Brian Conrad, CVPM has a new approach: letting a panel of pet owners give feedback in real time.
source-image
FIRSTLINE: Oct 10, 2017
Promote a happy, healthy foster experience with this veterinary advice for foster families and shelters.
 
VETTED: Oct 10, 2017
Spring a high cost on a client they weren't expecting, you get grief. So, when you see an important but nonurgent procedure in the veterinary exam room that needs to be done SOON but not NOW, give them a heads-up.