Audio and video for technicians | Firstline

Audio and video for technicians

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FIRSTLINE: Nov 11, 2015
“There’s a bully who’s really wrecking my life at my veterinary practice. How do I broach the “B” word to my boss—and when is it time to move on to another hospital?” Sheila Grosdidier, RVT, of VMC, Inc. in Evergreen, Colorado, says the answer lies in another “B” word: Showing your boss how the bully affects the business.
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FIRSTLINE: Oct 26, 2015
Confess: Do you stand behind the veterinary exam table and “blah, blah, blah, hairball, blah, blah blah, litter box" at clients? Jane Brunt, DVM, CATalyst Council Executive Director, offers the purrfect words to connect with cat owners. (P.S. There are kittens here. Playing. It’s really cute, we promise.)
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FIRSTLINE: Oct 14, 2015
Are you ready for the 12-year-old Yorkie that needs 24 teeth extracted? There’s no cookie-cutter approach in veterinary medicine! Here’s help.
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FIRSTLINE: Oct 01, 2015
Watch this 51-second video to see how a pheromone station can work to calm visiting cats at your veterinary clinic.
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FIRSTLINE: Sep 18, 2015
One of the veterinary technicians is super territorial and bossy, and I’m so sick of her I’m ready to quit! What can I say to my boss to help her see this Super Tech is ruining our team?
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FIRSTLINE: Sep 16, 2015
A very confused client can blast a diagnosis conversation into the stratosphere, leaving you in thin air.
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FIRSTLINE: Aug 31, 2015
By dvm360.com staff
Veterinary team members share stories of the patients who melted their hearts.
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dvm360.com: Aug 29, 2015
September 2015 marks the first ever Animal Pain Awareness Month and Veterinary Anesthesia Nerds founder Tasha McNerney, CVT, is psyched.
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FIRSTLINE: Aug 19, 2015
Shawn McVey counsels a veterinary team about what they can ask to weed out toxic job candidates early in the interview process.
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FIRSTLINE: Aug 17, 2015
Do you know who's standing in front of you? Are you sure?
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VETERINARY ECONOMICS: Aug 03, 2015
Watch this video immediately! Or, you know, put it off for a few days.
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VETERINARY ECONOMICS: Jul 31, 2015
By dvm360.com staff
Getting on board is easier than you think--and it doesn't have to be a chore
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dvm360.com: Jul 31, 2015
A family dog made her realize there's a better way to work with animals.
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FIRSTLINE: Jul 30, 2015
Quality seating is hard to find, but veterinary technician Tasha McNerney, BS, CVT, doesn’t let that stop her from wrangling some career tips from the YouTube “Cone of Shame” creator and world-renowned veterinarian.
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FIRSTLINE: Jul 29, 2015
Some clients' behavior becomes clinic legend. But how do you react when it's actually happening?