Are you prepared?
Usually it's a false alarm. But for Firstline Editorial Advisory Board member Sharon DeNayer and the team at Windsor Veterinary Clinic in Windsor, Colo., this time it wasn't. The Denver Post reported a mile-wide tornado hit the town of Windsor on May 22 around lunch time, damaging dozens of houses and dozens of cars.
At Windsor Veterinary Clinic, the winds, which reached nearly 165 mph, damaged the roof, windows, and exterior light fixtures. And some of the practice's clients faced larger damages.In a letter to Firstline, practice owner Robin Downing, DVM, wrote, "The destruction defies description. We have many friends and clients who have lost their homes. ... We are housing some pets whose homes are gone."
Disasters like this can take many forms—hurricanes, fires, floods, ice storms. So wherever you live, be sure your practice is prepared for the worst. Do you have a disaster plan? How will you handle clients' and pets' needs before, during, and after the event? Here are some issues you'll need to consider when you create your plan
No one likes to imagine the consequences severe weather can bring. But if you don’t spend time considering how you’ll respond, you may not be prepared at a time when your community needs you the most.
Keep the team at Windsor Veterinary Clinic in your thoughts. And remember, how you respond to clients in times of crisis will likely make a larger impression than anything else you do.