Advertising an open door

Advertising an open door

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Dec 01, 2005

Q. As the practice manager, how can I encourage team members to come to me with their problems first, before approaching the owner?


Sharon DeNayer
"Staff members probably aren't clear about who they should take their problems to," says Sharon DeNayer, a Firstline Editorial Advisory Board member and a practice manager at Windsor Veterinary Clinic P.C. in Windsor, Colo. The good news is that there's a simple solution: The owner needs to tell staff members to come to you with their problems instead of going to the doctor.

"The doctor may be solving their problems instead of delegating," DeNayer says. "But if staff members go to the doctor and they're always told to take their problems to the practice manager, sooner or later it will sink in. Even the slowest learners will realize they should come to you first."

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.