Advertising an open door
Q. As the practice manager, how can I encourage team members to come to me with their problems first, before approaching the owner?
"The doctor may be solving their problems instead of delegating," DeNayer says. "But if staff members go to the doctor and they're always told to take their problems to the practice manager, sooner or later it will sink in. Even the slowest learners will realize they should come to you first."