Source: FIRSTLINE
 January 4, 2012
By:Fred Metzger, DVM
Make the best use of first and last contact with clients and keep the day moving.
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Source: VETERINARY ECONOMICS
 January 1, 2012
By:Andrew Rollo, DVM
On bad days, everybody's got it tough, but I say veterinary receptionists' duties take the prize.
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Source: FIRSTLINE
December 1, 2011
Turn this trash into treasure for your overnight veterinary patients.
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Source: FIRSTLINE
December 1, 2011
New rules mean new posters.
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Source: FIRSTLINE
December 1, 2011
By:Jeff Rothstein, DVM, MBA
Whether you need to launch a new senior preventive care program or just give your existing one a boost, use these five steps to help veterinary patients age gracefully.
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Source: FIRSTLINE
December 1, 2011
By:Portia Stewart
In our high-tech world of e-mail, Facebook, and smartphones, it's getting harder every day to grab the attention of the people you work with—and people you serve. Consider these tips to make sure veterinary clients and co-workers hear your message every time.
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Source: FIRSTLINE
November 16, 2011
By:Shawn McVey, MA, MSW
Do these describe your clinic? Let's hope not.
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Source: FIRSTLINE
November 11, 2011
Sometimes a simple thank you is enough. When a situation calls for a little more, you can try this quick list of ideas:
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