Source: FIRSTLINE
 January 4, 2012
By:Fred Metzger, DVM
Make the best use of first and last contact with clients and keep the day moving.
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Source: FIRSTLINE
November 16, 2011
By:Shawn McVey, MA, MSW
Do these describe your clinic? Let's hope not.
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Source: FIRSTLINE
October 5, 2011
By:Fred Metzger, DVM
Providing outstanding service isn't always as obvious as it seems. Follow these great tips and elevate your clinic's level of customer care.
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Source: FIRSTLINE
August 11, 2011
Do you want to make a great impression and bond with your veterinary teammates? Then don't follow this advice!
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Source: FIRSTLINE
August 10, 2011
Having veteran staff members involved with bringing in new hires creates can create an atmosphere of mentorship.
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Source: FIRSTLINE
July 20, 2011
By:Donna Recupido, CVPM
A dismissive attitude can let clients slip through your fingers.
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