Source: FIRSTLINE
 January 1, 2012
Here's how to resist flea resistance.
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Source: VETERINARY ECONOMICS
 January 1, 2012
By:W. Bradford Swift, DVM
You can scream and shout, but until you work your communication muscles, you'll never get through to your pet-owning clients.
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Source: FIRSTLINE
December 1, 2011
Check out these sure-fire ways to scare away veterinary clients.
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Source: DVM NEWSMAGAZINE
 August 1, 2011
By:Andrew Roark, DVM, MS
Friends and family bring a lot of great things to our personal lives, but they also bring stress.
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Source: FIRSTLINE
July 27, 2011
Conflict avoidance won't solve problems in your clinic. Confront difficult situations and move on.
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Source: FIRSTLINE
April 1, 2011
By:Portia Stewart
Is conflict leaving you hot under the collar when you need to be cool as a cucumber? Put those feelings on ice to extinguish the flames.
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Source: FIRSTLINE
February 21, 2011
To calm heated client situations, follow these steps from Paul Camilo, CVPM, practice manager at All Pets Dental in Weston, Fla.
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