Source: FIRSTLINE
 September 1, 2011
By:Shawn McVey, MA, MSW
Q: I ordered sympathy cards for clients who recently euthanized pets, and I'm not sure what to write. Any suggestions on what I should say to ease their pain? —Tongue Tied
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Source: FIRSTLINE
March 1, 2011
By:Brenda Tassava, CVPM, CVJ
How can team members filter the friends on their practice's Facebook page to ensure nothing questionable is associated with the professional page?
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Source: FIRSTLINE
February 1, 2011
After being promoted to practice manager, I've struggled to act like a boss toward my fellow team members. How can I strike a balance between friendship and professionalism?
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Source: FIRSTLINE
February 1, 2011
By:Shawn McVey, MA, MSW
My well-meaning boss will frequently say to a team member who isn't performing up to par, "You should be more like (another employee)." I've seen the team member not only take offense to the boss's statement but also feel resentment toward the other employee for being the favorite. Does this management approach have any real positives?
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Source: FIRSTLINE
February 1, 2011
By:Brenda Tassava, CVPM, CVJ
I'd like to increase our practice's social networking efforts but the practice owner dismisses it as a waste of time. How can I get her on board?
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Source: FIRSTLINE
February 1, 2011
By:Karyn Gavzer, MBA, CVPM
I love my career as a veterinary technician, but I'm no good at reinforcing my veterinarian's recommendations to clients. I feel like a salesperson, and I have no confidence in that role. How can I improve?
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