8 ways to make clients loathe you

8 ways to make clients loathe you

Sometimes learning what not to do makes more sense. So here are eight attitudes and actions you could easily adopt to make clients cringe. Now go and do the opposite.
Feb 01, 2010
By dvm360.com staff

Look slovenly

Chew gum. Slump and slouch because you were out too late again last night. Don't hide the anal sac juice that's splashed all across your scrubs. Hey, clients need to know the reality of your situation.

Run behind schedule

If you're reliable, clients will depend on you. And high expectations are to be avoided.

Don't explain charges

Outlining the value of the care you give takes time and knowledge. Just slap a price tag on the services and items provided and get on with it.

Never apologize

Saying sorry implies you care. And nothing endears you to clients like letting them think you're watching out for them.

Be insensitive to pets

Cut to the chase if Kitty's annoying. Tell your client, "All Kitty's crying and scratching is really bothering me. Hush that cat up."

Don't return phone calls

Who wants to hear the long-winded questions, whining, and painful stories on the other end of the line?

Ensure the hospital is filthy—and smelly

If your practice is comfortable and welcoming, clients will want to take the time to get to know you—and then they'll come back.

Act too busy to be bothered

This way you won't get sidelined with tiresome requests for help.