8 ways to make clients loathe you

8 ways to make clients loathe you

Sometimes learning what not to do makes more sense. So here are eight attitudes and actions you could easily adopt to make clients cringe. Now go and do the opposite.
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Feb 01, 2010
By dvm360.com staff



Look slovenly

Chew gum. Slump and slouch because you were out too late again last night. Don't hide the anal sac juice that's splashed all across your scrubs. Hey, clients need to know the reality of your situation.

Run behind schedule

If you're reliable, clients will depend on you. And high expectations are to be avoided.

Don't explain charges

Outlining the value of the care you give takes time and knowledge. Just slap a price tag on the services and items provided and get on with it.

Never apologize

Saying sorry implies you care. And nothing endears you to clients like letting them think you're watching out for them.

Be insensitive to pets

Cut to the chase if Kitty's annoying. Tell your client, "All Kitty's crying and scratching is really bothering me. Hush that cat up."

Don't return phone calls

Who wants to hear the long-winded questions, whining, and painful stories on the other end of the line?

Ensure the hospital is filthy—and smelly

If your practice is comfortable and welcoming, clients will want to take the time to get to know you—and then they'll come back.

Act too busy to be bothered

This way you won't get sidelined with tiresome requests for help.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.