8 telltale signs your veterinary team stinks
1. Employees work independently
Example: Staff members say, “It’s not my job,” and isolate themselves in their duties.
2. Employees work at cross purposes
Example: Staff members feel like their co-workers are creating more work for them.
3. Employees don’t know their roles
Example: No one is accountable, because no one understands who’s supposed to do what.
4. Employees focus on themselves
Example: Staff members put their individual goals before practice goals.
5. Employees don’t trust one another
Example: Staff members hoard knowledge in order to maintain control.
6. Employees don’t feel ownership
Examples: Staff members are told what to do rather than being involved in the creation of goals. Suggestions get shot down.
7. Employees don’t feel supported
Example: Staff meetings are silent because people are afraid to make suggestions or ask questions.
8. Conflict goes unresolved
Example: Owners and managers know about drama and problems in the practice but choose to ignore them.
Click here to get Shawn McVey's advice for transforming your ineffective group into a streamlined team that offers impressive client and patient care.