4 bad statements that sabotage teamwork

4 bad statements that sabotage teamwork

Teamwork is about open, helpful communication. Here's how to talk about problems in the veterinary practice to help things get better.
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Jul 01, 2010

A major part of teamwork is open, helpful communication. Let's look at the things that staff members say block communication—and crush team morale—in a veterinary hospital:

  • Judgmental statements. When you judge a person's worth, don't have all the facts, and don't focus on work standards, you're being judgmental. For example, "You're being lazy," instead of "You didn't finish cleaning at the end of your shift."
  • Diminishing statements. This means playing down the relevance of somebody's idea. For example, "Nice idea, but that will never work."
  • Certainty. This includes statements like, "It's my way or the highway."
  • Domineering behavior. These are attempts to manipulate or dominate situations or relationships. Oftentimes people try to control through indifference and passive-aggressive behavior. You know team members are using indifference when you post a memo and nobody reads it. You know team members are being passive-aggressive when they use the silent treatment.

What encourages communication? Describing statements. The ability to describe is key to becoming a professional and being treated like one. You've got to be able to engage in an adult conversation about what works and what doesn't work without feeling threatened. Don't focus on laying blame, and don't fight about who's responsible. Describe the problem and a solution to fix it.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.